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Earthen Glow Minerals Still has not refunded my money!!!

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7 replies to this topic

#Post 1 of 8 OFFLINE   Dawn



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Posted 21 March 2011 - 06:40 AM

I am very upset about this because I was a good customer with this company. I even spoke well of them to many friends on another board. So sad.

#Post 2 of 8 OFFLINE   jeanarick



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Posted 21 March 2011 - 07:08 AM

I can certainly understand your frustration and we appreciate the heads up about this company's customer service.  Let me ask you, what methods have you used to try and receive a refund, ie. email, phone calls, online, etc.? 

#Post 3 of 8 OFFLINE   Yola



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Posted 10 April 2011 - 04:25 PM

I hate this company. Not only do they owe me merchandise but they owe me money

! I've emailed called and contacted paypal.  I got an email saying they were reoponening in another location and would love to have me back as a client. Arggg. With so many reputable companies out there I wouldn't waist my time, energy or money!

#Post 4 of 8 OFFLINE   carolozawa



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Posted 11 April 2011 - 09:52 AM

As a formulator for this company I apologize. I left when I found out that on their website and in their emails they wer being dishonest with what ingredients their products contained. Both of their foundation Cover mE and Youthful glow contain talc and Bismuth Oxyclhoride, so do their eye shadows and blushes. I know this because I formulated for them not knowing that they were deceiving their customers. I am sorry for anyone who purchased from them believing that the ingredients listed on the website were complete; the soaps and creams also contain chemicals that they never disclosed. When they refused to be honest I left but I do know that they use the same chemicals in all of their formulas

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#Post 5 of 8 OFFLINE   akunioshi



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Posted 13 April 2011 - 12:10 PM

I wish I had known this before I boutht from them

#Post 6 of 8 OFFLINE   DreamWarrior



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Posted 13 April 2011 - 12:46 PM

Thanks for the heads up.

#Post 7 of 8 OFFLINE   ElsaGorski



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Posted 18 April 2011 - 04:54 AM

I bought from them and they owe me peach soap. This is to be natural but I am thinking it too is not.

#Post 8 of 8 OFFLINE   GinaL



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Posted 11 June 2011 - 08:11 AM

I contacted paypal and still haven't gotten my money back. I hear they may be open again but let me warn you this company has so many customer service issues that I warn you not to  buy from them

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