I just a pretty fantastic haul from Beauty.com's 20% off sale. My package arrived in two business days, all is well. I purchased theBalm's Nude-A-tude palette and I notice something strange. The palette is bent at all of it's corners, no clear protective film and one of the shadows looked swatched. I've attached a photo and you can see the shadow isn't pressed like the others.
I'm not mad about it. I'm not demanding my money back. I can easily disinfect the shadows. I'm just looking for a new store for online makeup but I don't want to purchase a product that someone may have tampered with. I emailed customer service and the representative told me all their products are new and it must be a delivery error and credited me 5 dollars.
Not complaining but I'm curious if anybody experience this issue before.