I did receive a reply to my original email and they did ask for photos. I sent one that showed the sloppy mess but I wonder if they want more than that? They also said "Please let us know which option you prefer".
I'm assuming that meant do I want points or the product but there was no explanation in the email.
It would have to be at least 15 points for me not to want them to send the product to me because I had to pay extra in shipping just to add it to my order!
I said that my decision would be based on how many points they were going to give me. I hope this all works out. If anything, I'll just be using those points to order more boxes!