Revlon color burst duo ipsy reward

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The same thing happened to me! They sent me Coquette but not the other one. I wrote to them today about it because it's pretty messed up.

 
Mine should get here tomorrow, and I'll update. 

I wonder if anyone got a screenshot of the Revlon reward page. I'm sure it didn't say anything about only getting one of them, right? Having "duo" in the name suggests otherwise!

 
Judging from their Facebook, it kind of looks like everyone only got one, and they are telling people to contact IpsyCare. Ugh, so annoying.

 
The fact in the description for the reward said "duo" was very misleading if they weren't planning on giving more than one. I would have not redeemed my reward if I would have known it was for ONE lip crayon. Disgruntled email sent...

 
Ah, this is so irritating to see. I haven't gotten my bag yet, but I did redeem for the duo and I'm going to be super crabby if there's only one. The only reason I redeemed my points for these is because 2 of them would have been about an $18 value, which seemed sort of worth it to me (at least as far as Ipsy rewards go). But one pencil for four referrals? Nope, sorry Ipsy. 

 
uggh, I am so sorry that you folks only got one!!  I hope they send out the second one to you in the proper color!
 

 
I asked around to see if anyone had a screenshot of the duo and someone replied with this email confirmation. So it's definitely the fulfillment center's fault for only one of the two to be sent out. Hopefully Ipsy remedies this ASAP.

 
I'm not sure. If they have it available they'll probably try to fill as many complaints as possible however there is also the chance they'll substitute the item. What they should and could do is refund 500 points. I know Ipsy has been telling people to contact them about it so we'll have to see what people post what the resolution was for them.

 
Oh boy, I am nervous now.  I should get my bag today and will let everyone know if I only received the one as well.  UGH.  They should just send me the Gorjana earrings as a replacement :p /emoticons/[email protected] 2x" width="20" height="20" />

 
So I only ended up getting one lip crayon (coquette)...I emailed ipsycare hopefully this is a mistake...

 
If everyone just got Coquette, then they presumably have a big forgotten bin of the matte balm sitting around somewhere to send us. I hope. 

 
Has ANYONE actually gotten both?  My bag shows delivered, but I'm out of town right now and it's being held at the PO.  If there are some who have and some who haven't gotten both, then I'll wait and check, but if no one's gotten both then I'll go ahead and email so I get resolution sooner rather than later.

And I feel really bad that they messed up this reward because I was the one who let @@CheshireCookie know it was up and she redeemed for it too!  Womp womp!

 

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