Jump to content

-->

Welcome Guest to MakeupTalk

Welcome to MakeupTalk, one of the largest beauty communities online! Love makeup and beauty products as much as we do? Do you look forward to getting your beauty subscription boxes every month? Sign up or sign in to join in on the conversations and share your love for makeup, beauty and subscription boxes with others. By signing up or signing in you get access to the features listed below. Signing up is FREE and requires minimal information. We look forward to seeing you on the forums and having you part of our community! Thanks for stopping by!
  • Start new topics and reply to others in our MakeupTalk Forums
  • Subscribe to topics and forums to get notification & email updates
  • Get your personal profile page and make new friends in our Community
  • Submit your reviews about Makeup Products and get feedback from other users
  • Send personal messages to other members

Recent Images In This Topic/Thread

No Images in this topic

Latest Posts

Sponsors

Become a Forum Sponsor!

Photo

Glossybox Customer Service

Glossybox Beauty Subscriptions

  • Please log in to reply
4 replies to this topic

#Post 1 of 5 OFFLINE   Imogenthemighty

Imogenthemighty

    Trainee

  • Members
  • Pip
  • 6 posts
  • Joined 24-October 14
Reviews

Posted 27 October 2014 - 12:36 PM

Hey im having a really bad experience with Glossybox customer service. Has anyone else experienced bad customer service from them?



#Post 2 of 5 OFFLINE   Tobygirl

Tobygirl

    Buff

  • Members
  • PipPipPip
  • 620 posts
  • Joined 14-July 14
Reviews
  • Location:Texas

Posted 27 October 2014 - 12:59 PM

Hey im having a really bad experience with Glossybox customer service. Has anyone else experienced bad customer service from them?


Yes: 2 FB posts, 2 calls, and 2 emails...NOTHING!!!

Since it a single box and not a subscription, I am not bothering contacting them again and just hoping my box arrives at some point.

I will never actually subscribe, given this experience and other experiences I have read about on here and FB!
  • Imogenthemighty likes this

#Post 3 of 5 OFFLINE   felicia1995

felicia1995

    Aficionado

  • Members
  • PipPipPipPip
  • 1,400 posts
  • Joined 19-October 12
Reviews

Posted 27 October 2014 - 01:52 PM

It seems like a lot of people have had issues with GB's customer service. They are also notorious for shipping late in the month so that you usually don't receive your box before the cancellation deadline for the next month, and many don't receive boxes until the first couple weeks of the following month.

 

I've contacted them twice through their web form/e-mail, and both times it took about 4 days to get a reply. The first time was because I signed up with a code for 15% off my boxes for the duration of my subscription, and noticed that some months they hadn't applied the discount. However, at least for me, they've always made things right in the end.

 

It looked like on your blog that you're from the UK? I think that Glossybox US is different from Glossybox UK etc., so their customer service might be different as well. I like the pop art box you received a lot more than our plain jane pink boxes!



#Post 4 of 5 OFFLINE   Imogenthemighty

Imogenthemighty

    Trainee

  • Members
  • Pip
  • 6 posts
  • Joined 24-October 14
Reviews

Posted 28 October 2014 - 07:35 AM

Yeah it is really bad I have made several phone calls and emails and nothing. I think if you get them on the phone they are ok its just getting them on the phone! Yeah the UK boxes so far have been really good at least 3 out of 5 full size products and the packaging is so cute! I have quite a few theme boxes! I don't know how different the products are UK compared with US though.  



#Post 5 of 5 OFFLINE   KDramasinPajamas

KDramasinPajamas

    Devotee

  • Members
  • PipPipPip
  • 253 posts
  • Joined 02-February 15
Reviews
  • Location:VA

Posted 08 September 2015 - 03:22 AM

I made a mistake and had not entered the discount code yet  when I accidentally completed my subscription order. Their CS office was closed over the holiday so I just sent an email. I am especially frustrated about it because I am already getting a Sept box, and decided getting a double was worth it because I wanted to take advantage of the great 20% off deal. 

I have been their cheerleader  on this forum and on the MSA forum, ever since I started following their boxes and even more since I started subscribing. I am so afraid they will not make it right and it will sour me on the box. 

 Please Don't Spoil My Year Glossybox! 

 

Has anyone done this and has the Glossybox Customer Service helped or did they say tough luck? 

 

Edit:

Yay. I got an email that they would refund me the difference. I am so glad I can still Love Glossybox. 


Edited by KDramasinPajamas, 08 September 2015 - 08:09 AM.

  • Saiza likes this





Also tagged with one or more of these keywords: Glossybox, Beauty Subscriptions




  • 2,324,572 Posts
  • 110,060 Members
  • 18,581 Reviews
  • 54,004 Albums