thank you for letting me know this thread was started. I think I am the lady you are referring to that also got this letter, LOL
I also work with import/export shipment in my job. Shipments through my work get randomly selected for customs exam but my broker deals with it for me. This type of thing happens more often than you would think. My best guess is a pallet of Memebox got pulled for exam. Once they opened them, they seized them for improper labeling of ingredients on cosmetics since the letter references Title 21, section 701 which deals with labeling of cosmetics by the FDA.
Memebox was so vague in their email saying customs destroyed it and I thought it was odd that they shipped our replacements by UPS Next Day Air. I am sure they also got notice of the issue since they sent the packages.
I have let a few people read the letter. They all said the same thing. Either do the option to do nothing which the letter says you can do. Or fill it out and mark abandon and mail it back. Since I recieved a replacement, I really don't care to go through the hassle to get the box.
I just hope this happening doesn't cause more shipments from Memebox to be scrutinized.
Edited by LoveSkinCare, 11 November 2014 - 06:30 AM.