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Glossybox December 2015 *Spoilers*


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91 replies to this topic

#Post 81 of 92 OFFLINE   Jay.Aitch.Gee

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Posted 04 January 2016 - 09:48 AM

My December box has been in “pack” mode since December 2, I sent a message inquiring as to its status. Here was the response:

"Hi _____,
Thanks for writing in!
Unfortunately, it seems this edition is on back-order, as our warehouse is waiting on stock replenishment due to holiday delays from our vendors. Sadly, we do not have a time frame yet of when this will be completed.
Do you wish to wait for the December box or would you prefer a refund for this order?"

Meanwhile, people who just signed up in December have gotten their December boxes. I don't love the variations with this sub, but what really gets me is having to worry every month if I'll actually get the box I paid for, or if horseshit like the above will happen. This is what led me to quit back in April, and I'm wishing I hadn't resubbed. Gilt City deal or no, the anxiety about actually getting the box with this sub is not worth it.


To follow up: due to holiday family events, I didn't respond to Glossybox's FB message (above) right away, so they sent me a second message on Dec 26th, reiterating the above and asking again if I wanted a refund, or to receive a different box. This time I responded right away, and requested a refund. I never heard back, so I sent my request again on Dec 30th. The refund hasn't shown up on my bank statement, and then today I received a shipping notification. I highly doubt the January box is shipping out this early, so they must have ignored my response and gone ahead and shipped out a December box.

I guess Glossybox honors its European origins with its existential approach to customer service.
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"Busy, busy, busy" - what a Bokononist whispers whenever he thinks about how complicated and unpredictable the machinery of life really is.


#Post 82 of 92 OFFLINE   Jay.Aitch.Gee

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Posted 11 January 2016 - 10:20 AM

On Friday Jan 8 I FINALLY got my December box. I really don't know what the "back order" story was all about, since I seemed to have pretty much the same things everyone else did. I contacted CS and they said that their stock had been replenished and they had sent out the box that had been intended for me "based on my profile." Whatever.
It contained:
The Glossybox eye shadow (surprisingly unbroken)
The MTJ mascara
The color club nail polish (great color, but it chipped majorly within 48 hours, even with base and top coat)
Orogold hand cream (meh- Orogold is such a sketchy company. I don't want products from them!)
Florapy sheet mask in arnica rose. (I received the same sheet mask, same scent, in the November box.)

The repeat product makes me a bit skeptical that this was my "intended" box - more likely it's what they had still in the warehouse! At least the sheet mask is something I like/will use.
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"Busy, busy, busy" - what a Bokononist whispers whenever he thinks about how complicated and unpredictable the machinery of life really is.


#Post 83 of 92 OFFLINE   lauradiniwilk

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Posted 11 January 2016 - 11:00 AM

Orogold hand cream (meh- Orogold is such a sketchy company. I don't want products from them!)
 

 

Ooh, this intrigues me.  Will have to google (but am interested in personal experiences too).  Always good to get a heads up on the sketchy companies because I am the worst and don't go out of my way to look into stuff unless someone says something.


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#Post 84 of 92 OFFLINE   lauradiniwilk

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Posted 11 January 2016 - 11:04 AM

OHHHHHHHHHHHHH I didn't know they were related to Dead Sea Cosmetics.  'Nuff said.

 

[edit: never mind, they updated the article I was reading to say they weren't related.  so I will stop live posting my research, haha]


Edited by lauradiniwilk, 11 January 2016 - 11:06 AM.


#Post 85 of 92 OFFLINE   KDramasinPajamas

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Posted 11 January 2016 - 11:26 AM

On Friday Jan 8 I FINALLY got my December box. I really don't know what the "back order" story was all about, since I seemed to have pretty much the same things everyone else did. I contacted CS and they said that their stock had been replenished and they had sent out the box that had been intended for me "based on my profile." Whatever.
It contained:
The Glossybox eye shadow (surprisingly unbroken)
The MTJ mascara
The color club nail polish (great color, but it chipped majorly within 48 hours, even with base and top coat)
Orogold hand cream (meh- Orogold is such a sketchy company. I don't want products from them!)
Florapy sheet mask in arnica rose. (I received the same sheet mask, same scent, in the November box.)

The repeat product makes me a bit skeptical that this was my "intended" box - more likely it's what they had still in the warehouse! At least the sheet mask is something I like/will use.

What is sketchy about Orogold? 



#Post 86 of 92 OFFLINE   lauradiniwilk

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Posted 11 January 2016 - 11:35 AM

What is sketchy about Orogold? 

 

 

This is the post I was reading (very interesting comments section) but I also want to know what @Jay.Aitch.Gee was referring to. 

 

http://marga.voxpubl...cosmetics-scam/


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#Post 87 of 92 OFFLINE   Bizgirlva

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Posted 11 January 2016 - 12:37 PM

This is the post I was reading (very interesting comments section) but I also want to know what @Jay.Aitch.Gee was referring to. 

 

http://marga.voxpubl...cosmetics-scam/

Agrh! Those dead sea company folks are in my mall they're relentless! 

 

The girls get the military men all the time, sit them down, spread their legs and stand in between them applying lotions and crap to their faces, hands, arms whatever.

 

They are constantly saying "let me ask you something....something for you..." while they shove samples in your hand/face.

 

The funny thing is, I work at the mall part time on the weekends, but I frequently go to the mall during my regular work day since it's walkable and starbucks is there and Nordstrom's cafe and whatnot. When these people see me in my "regular" work attire they won't leave me alone, samples and let me ask you somethings and blah blah blah....

When I'm there on the weekends wearing my apron from my retail gig, they don't even look at me, they literally change directions and try to approach someone else. I've teased them.."what you don't want to talk to me today? Just yesterday you wanted to give me a sample?"

 

They once asked my coworker "Hey, do you like your pimples?"  God help anyone of them who asks me that, my response would be: "Do you like your teeth in your head?"


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#Post 88 of 92 OFFLINE   Jay.Aitch.Gee

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Posted 11 January 2016 - 01:14 PM

@lauradiniwilk, @KDramasinPajamas - well, since you asked...buckle up and make sure you pee ahead of time, it's a long one!

 

There are many issues, but the most unethical is the sales tactics the employees are instructed to use, and the bait-and-switch refund policy.

 

 I had read some things about the company back when Glossybox sent out some other Orogold product (I think March 2015?), and then a few months later, an Orogold store opened in a casino nearby (where my husband works, so I’m there frequently).   

 

(And they totally are related to the Dead Sea/Seacret Spa companies. There’s a Dead Sea kiosk in the same casino, and an “Adore Cosmetic Organic Innovations” (absolutely NOT organic) and the same salespeople work at all three, and all three places operate exactly the same way. )

 

I’d read about people’s experiences in multiple places online, but since I’m an empiricist and am strong willed, I decided to try them out myself in the casino. Seriously, I felt like I was in a play – it was just like the online BBB complaints said. A salesperson stands outside, offering free samples, and then once I reached out to take the sample, she grabbed my hand and asked me to come inside the store so she could show me something “crazy.” Yes, crazy, apparently. Then I’m in a chair and she’s smearing something around my eye and giving me back-handed compliments: “you have such lovely skin, but it’s important that you take care of it with the best products.”  Another sales associate got involved, this one a VERY attractive male (the woman was attractive too – it seems all the salespeople are), and he kept talking about how my skin might look nice NOW, but that would change once I got older – “wait until 30” he said, which was hilarious, since this happened a week after I turned 34 (but I do look young, and that day I had pink hair extensions in, so I probably looked even younger). I didn’t say how old I was, I just went along with it. And maybe they knew I was past 30, but flattery was part of their tactic. Anyway, together, they did the hard sell, kept showing me different products, and asking me about the products I currently used. I purposefully dropped luxury brand names: Tatcha, Dior, Elizabeth Arden; all of which the Orogold sales team summarily dismissed as “bad” for my skin. First they wanted to sell me a cleanser and face cream set for $290. When I said there was no way I could afford that, the man immediately dropped it down to $99, winked at me and said “student discount, right?” I still said no, and then they started throwing in various “offers” of masks, scrubs, eye creams, until supposedly I would be getting over $4,000 of product for $765.  There were no prices on the products or prices listed in the store. As much as I love discounts, that immediate and drastic price-dropping was a red flag - reputable stores have prices somewhere, and they don’t suddenly offer 80% discounts.

 

I should also add that he had previously demonstrated an exfoliator on my hand, showing me all the “dead skin” that came off (undoubtedly the glue trick), but since exfoliating my hand he was still HOLDING ONTO IT. He was very flirty, saying he wouldn’t give this deal to anyone, but that he liked me, liked my skin, and wanted me to stay “beautiful,” so he would give me “his employee discount” (no longer the “student discount” I guess), and kept punctuating all these compliments with little squeezes of my hand. The woman kept chiming in, verifying that he never gives discounts, that he must really like me, etc. And all this time I was still seated in the damn chair, while they stood in front of me. When I would attempt to stand up, they would ease me back into the chair, claiming they had “one more product [they] knew would change my mind.”  I stuck to my no’s, but I can totally see how someone gets pressured into buying the products – stuck in the chair like that, I felt strangely like a hostage, and all the hand-squeezing  flattery started to take a turn – the woman started intimating I was too cheap, while the man said that my acne scars and lines would “only get worse” (so much for my being “beautiful,” lol), and then, the worst, they started to accuse me of wasting THEIR time – that they allegedly lost all these other potential sales because TWO associates had been demonstrating products for me.

 

Now, listen: I’m pretty outspoken, I’m a performer, and I generally am not nervous about asserting myself, but my heart was pounding and my palms were sweating heavily by this point, and I honestly considered buying the cheapest product JUST SO I COULD LEAVE. I fortunately didn’t, but I basically had to run out of the store while they were shouting after me. I can see how the people get suckered in to buying thousands of dollars in the situations I’ve read about online. Then when the people try to return the product, the employee supposedly takes out from behind the register a little sign that says “no refunds, exchanges only” and tells the customer it’s their fault for misunderstanding.

 

At the danger of making this post even longer, a few weeks after that, I had a similar experience with Adore Cosmetics at the same casino. The samples, asking me into the store to show me something “crazy,” the attempt to smear something around my eye – all EXACTLY the same. It was less high pressured than Orogold though, in part because there was just one salesperson, and before she could smear the stuff on my eye, I ducked away and asked what was in it, claiming I had allergies to many products. She told me it was “impossible” to be allergic to anything by Adore, that it was all “100% organic.” Right, because no one has ever been allergic to something that grows in nature….I got out of there after that. From looking up Adore products online, they are most certainly not 100% organic, so there’s that.

 

When I go to the casino now, I purposefully walk on the other side of the store fronts, but I see them doing the same thing with the samples and the “crazy” demonstration to other unsuspecting customers. If it’s not busy, the person with the sample basket will call out to me to come over, that they have a “gift” for me. By the way – the “gift” sample at both places, and at the Dead Sea kiosk, is a tiny foil of hand cream.

 

I can’t say anything about the products’ effectiveness, but the sketchiness of the sales tactics I’ve both experienced and read about are enough for me to want to avoid this company.


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"Busy, busy, busy" - what a Bokononist whispers whenever he thinks about how complicated and unpredictable the machinery of life really is.


#Post 89 of 92 OFFLINE   Reija

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Posted 11 January 2016 - 01:15 PM

I ended up resubbing to this and got the box on Saturday. I thought my sub would start in January but I guess it didn't. I was excited to try the Orogold hand cream (and didn't know any of this back story about them so thank you all for posting!) until I read the ingredients. I'm not interested in using a hand cream with pertoleum in it or anything similar. I know it's a common cosmetic ingredient or at least used to be but these days I thought they didn't use it much anymore. The hand cream did say "Made in Japan" which was surprising. The scent was ok.


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#Post 90 of 92 OFFLINE   Reija

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Posted 11 January 2016 - 01:20 PM

Wow thanks so much for sharing your story @Jay.Aitch.Gee!!! I had hit reply on my reply and didn't see your post until now. You were right about the peeing. Should have gone before reading. Now I'm dying!!! Thanks again for the amazing story. It's amazing that there are companies out there like that. Absolutely crazy.


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#Post 91 of 92 OFFLINE   MissKris17

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Posted 12 January 2016 - 06:22 AM

@Jay.Aitch.Gee Wow, what a creepy experience!


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#Post 92 of 92 OFFLINE   KDramasinPajamas

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Posted 12 January 2016 - 12:46 PM

I ended up resubbing to this and got the box on Saturday. I thought my sub would start in January but I guess it didn't. I was excited to try the Orogold hand cream (and didn't know any of this back story about them so thank you all for posting!) until I read the ingredients. I'm not interested in using a hand cream with pertoleum in it or anything similar. I know it's a common cosmetic ingredient or at least used to be but these days I thought they didn't use it much anymore. The hand cream did say "Made in Japan" which was surprising. The scent was ok.

I like to be environmentally responsible but I have to admit that I use 100% petroleum jelly on my feet. In my defense, it was at the recommendation of my doctor and at times, it is the only thing that will keep the soles of my feet from cracking and bleeding. 


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