Posted 06 March 2006 - 04:25 PM
Your doctor's receptionist is what is known as in the medical field a..bulldog. (Please...no offense to bulldog owners..it's just what they call them)...Many, many doctors station bulldogs as a first contact for their offices; some intentionally, some unintentionally. I can understand how you feel, and it is a darn shame you do like this doc so much; b/c I don't think he is going to get rid of his bulldog. She as much told you so over the phone when she slipped you the hint about the letter and said "Oh, he would never get mad at me". Translation: I run this place, not him.
As I have had 2 BF's in the medical field, current one included, I am not kind to bulldog receptionist and more to the point have no mercy with them. There is no excuse whatever to be obstructive and unfriendly to people who could possibly be in pain; I'm sorry, stress, rude patients, weird people, whatever. No excuse whatever. I have seen too many of them literally ruin a doctor's practice. Maybe he's screwing her, who knows. What you could do, if you decide to choose another doc..I don't know if you have this in Canada..is file a formal complaint against him with the Board, specifically citing his receptionist as obstructionary to your proper treatment...that usually will get his attention..way more obviously than your letter did:madno:. Just think how many patients he has already lost b/c of her..you'd be doing him a service.
You do not have to tolerate it, at all!