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Macy's MAC counter Return Policy


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21 replies to this topic

#Post 1 of 22 OFFLINE   noahlowryfan

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Posted 28 July 2007 - 03:02 PM

Before I have no problems returning something from Macy's but I tried to return something today and here is the MA's response:

Me: Hi, I would like to return this. (hands him the product)
MAC MA: Has it been use?
Me: Yes.
MA: Sorry but we can't do returns on used items because we can't resell it.
Me: Well, can I do an exchange then?
MA: No sorry. (hands me back the product)
Me: Okay then. Thanks.

Has the MAC counter in Macy's change their policy on returning used items? I have return a used Beige-ing shadestick 2 months prior with no problems. Should I try to do a return again with a different MA?

#Post 2 of 22 OFFLINE   Aprill

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Posted 28 July 2007 - 03:04 PM

Well, prolly because it is used, they may have changed their policy, cause it is not sanitary, they cannot resale it, and cannot return it to MAC for the money back either. But maybe you could call and ask first!

#Post 3 of 22 OFFLINE   noahlowryfan

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Posted 28 July 2007 - 03:06 PM

Originally Posted by Aprill849 View Post
Well, prolly because it is used, they may have changed their policy, cause it is not sanitary, they cannot resale it, and cannot return it to MAC for the money back either. But maybe you could call and ask first!
but people have mention that if you return something that hasn't been used or has been used, they just throw it in the trash.

#Post 4 of 22 OFFLINE   Aquilah

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Posted 28 July 2007 - 03:07 PM

Funny, because I've returned things to my MAC, which is only on Macy's. No problems! I've seen other people do it too. I'd call the store and ask them, and make sure you get the person's name. Then, if they say you can and you take it in and get problems, you can tell them WHO said it was okay. If nothing else, you can always sell or swap it here.
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#Post 5 of 22 OFFLINE   noahlowryfan

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Posted 28 July 2007 - 03:09 PM

Originally Posted by Aquilah View Post
Funny, because I've returned things to my MAC, which is only on Macy's. No problems! I've seen other people do it too. I'd call the store and ask them, and make sure you get the person's name. Then, if they say you can and you take it in and get problems, you can tell them WHO said it was okay. If nothing else, you can always sell or swap it here.
thanks. since i'm thinking about heading back to Macy's tomorrow, I'll try again and if they said no, i'll just sell it.

#Post 6 of 22 OFFLINE   Sirvinya

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Posted 28 July 2007 - 03:10 PM

Try living in the UK, you can't return cosmetic items unless they're defective. I'm always jealous of the return policies in the US.

#Post 7 of 22 OFFLINE   rizzie_x3

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Posted 28 July 2007 - 03:14 PM

weird, i've always return my mac purchases from macy's with no problem. i think it really depend on the store and the SA you speak to. but maybe try again at different macy's or speak to a different SA and see if it works. otherwise, like others said, you can always resell them here. rarely anyone says no to MAC, so it'd be a quick sell i believe.

#Post 8 of 22 OFFLINE   noahlowryfan

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Posted 28 July 2007 - 03:15 PM

can you complain to MAC when you have a bad experience at one of their counters and not just at stores?

Originally Posted by rizzie_x3 View Post
weird, i've always return my mac purchases from macy's with no problem. i think it really depend on the store and the SA you speak to. but maybe try again at different macy's or speak to a different SA and see if it works. otherwise, like others said, you can always resell them here. rarely anyone says no to MAC, so it'd be a quick sell i believe.
so i can return it at a different location besides the location where i purchase the product at?

#Post 9 of 22 OFFLINE   rizzie_x3

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Posted 28 July 2007 - 03:17 PM

i believe you can return it at any macy's stores as long as you have the receipt, but not sure if you can file a complaint about a purchase at a local mac counter to MAC, but it's worth a try if nothing work out. i did file a complaint when i purchase from MAC online and the items arrive damaged. they always let me to keep the items and resend a replacement for me with 2nd day air mail at no additional cost. this is what i love about MAC. great customer service ;D

#Post 10 of 22 OFFLINE   noahlowryfan

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Posted 28 July 2007 - 03:21 PM

Originally Posted by rizzie_x3 View Post
i'm not sure. but i did file a complaint when i purchase from MAC online and the items arrive damaged. they always let me to keep the items and resend a replacement for me with 2nd day air mail at no additional cost. this is what i love about MAC. great customer service ;D
that what i would expect if i go to any of their counters but no. i'm so pissed off right now that i'm thinking about not going to a MAC counter for a while.

#Post 11 of 22 OFFLINE   rizzie_x3

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Posted 28 July 2007 - 03:22 PM

sorry i didn't read your last question so i edited my post again. :P

#Post 12 of 22 OFFLINE   Aprill

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Posted 28 July 2007 - 03:24 PM

I say give them a call, and find out the policy. Different stores in different Areas do different things. Belk's here in Mississippi wont take open MAC products.

#Post 13 of 22 OFFLINE   Aquilah

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Posted 28 July 2007 - 03:49 PM

Originally Posted by noahlowryfan View Post
can you complain to MAC when you have a bad experience at one of their counters and not just at stores?
I've complained about two bad experiences given attitude from MAs, and they apologized and sent me a free gift. I definitely think it's worth complaining if you feel you're being treated wrong. No matter if it's online, a MAC store, or a department store counter.
"This is life not heaven, you don't have to be perfect."

#Post 14 of 22 OFFLINE   brewgrl

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Posted 28 July 2007 - 04:26 PM

I'm sorry, but this is totally untrue, you can DEFINITELY return at Macy's. I would call the store. I remember being told in orientation when i used to work there part time on holidays that Macy's will take back a liptstick that's got a millimeter left of the tube!!!!

she's trying to con you!

#Post 15 of 22 OFFLINE   noahlowryfan

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Posted 28 July 2007 - 04:57 PM

Originally Posted by brewgrl View Post
I'm sorry, but this is totally untrue, you can DEFINITELY return at Macy's. I would call the store. I remember being told in orientation when i used to work there part time on holidays that Macy's will take back a liptstick that's got a millimeter left of the tube!!!!

she's trying to con you!
i purchase it at downtown SF's Macy's. i'm planning to go to Serramonte on Monday. Will I be able to return it there?

#Post 16 of 22 OFFLINE   brewgrl

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Posted 28 July 2007 - 05:00 PM

Originally Posted by noahlowryfan View Post
i purchase it at downtown SF's Macy's. i'm planning to go to Serramonte on Monday. Will I be able to return it there?
i dont see why you couldnt! i actually am in disbelief that the union square macy's would do that! did you ty to return it to the MAC counter onthe Junior's floor or on the main floor?

#Post 17 of 22 OFFLINE   noahlowryfan

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Posted 28 July 2007 - 05:06 PM

Originally Posted by brewgrl View Post
i dont see why you couldnt! i actually am in disbelief that the union square macy's would do that! did you ty to return it to the MAC counter onthe Junior's floor or on the main floor?
Juniors floor. should i have done it at the main floor?

i had the product for a little over 60 days. can i still return it?

#Post 18 of 22 OFFLINE   Retro-Violet

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Posted 28 July 2007 - 06:48 PM

that is interesting. ive never had a problem with it in macys.

#Post 19 of 22 OFFLINE   StrangerNMist

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Posted 28 July 2007 - 07:38 PM

You should be able to take back the product. I think it would be a good idea to call and ask about their return policies, and if you are able to then I would go back and do so. I agree that if you get the same trouble again, then it's time to report the person in question.
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#Post 20 of 22 OFFLINE   YourOneAndOnly

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Posted 28 July 2007 - 11:58 PM

Personally I think she's talking BS. I've returned things to Mac at Macy's before with no problem. I'd try again, just say you tried it and it didn't work for you so you would like to return it. If you have any problems ask to speak to the cosmetics manager. And I mean the store cosmetics manager. Otherwise I would write to MAC at their website online and tell them what happened and no doubt they'll fix it for you.

Originally Posted by noahlowryfan View Post
Before I have no problems returning something from Macy's but I tried to return something today and here is the MA's response:

Me: Hi, I would like to return this. (hands him the product)
MAC MA: Has it been use?
Me: Yes.
MA: Sorry but we can't do returns on used items because we can't resell it.
Me: Well, can I do an exchange then?
MA: No sorry. (hands me back the product)
Me: Okay then. Thanks.

Has the MAC counter in Macy's change their policy on returning used items? I have return a used Beige-ing shadestick 2 months prior with no problems. Should I try to do a return again with a different MA?