[banapple]

I work at a Barnes&Noble book store mainly in the cafe area (for 8 months now)~ and SERIOUSLY cannot believe to this day that some people are just ridiculously stupid and crazy.

like today (i mean the 21st, I just got off work a few hrs ago)
this woman comes in to order food and she's one of those pissed off looking, impatient arrogant ladies. so I was TRYING my hardest to be nice to her while she ordered food, but she just totally ticked me off.
when she first ordered her stuff I didn't hear her clearly (because of the lous noise in the background) and asked her POLITELY to repeat what she got, and so she repeated in an angry tone what she wanted. so i was like, u kno fine, everyone has bad days..it's alright.

but no, I got everything set for her and got her last request, which was a glass of ice. now, our cafe has been low on ice for a while so all of the cafe employees try to give ice but not like a huge amount (besides, we aren't even allowed to give out ice) I didn't fill the cup all the way up with ice, but it was a substantial amount of ice for her damned drink. she looks at me like i was retarded and ordered/more like yelled, "NO, I want you to fill it all the way up or else I will call your manager(wtf)" so i explained to her why I didn't fill it to the top. and She retorts "I want you to fill it all the way to the top, this is your problem not mine"
so I was like okayy this woman has some anger issues or going through menopause, I filled up her cup. and when I handed it to her she starts lecturing(yells) me about how I'm not suppose to do this and that, and that she used to run a starbucks and bla bla it's not how things should be done(we're not even a starbucks). I was like okay...and she walks away angrily with her food.
my coworker asked me what happened and I told her, and then from far off she yells at me telling me that she can hear me(i didn't care), and she comes back, makes a total mess, spills her soup. and tells me to pack her food. and starts lecturing me again about how I'm not suppose to talk when she can freaking hear me, and I didn't say anything bad, i was just pissed that I was treated unfairly. whatever, i apologized (even though I didn't want to because yea, retail sucks) like 2 times and she storms off and being the biotch she is, told my manager what happened, but thankfully my coworkers saw the whole thing and backed me up.

ugh...sorry for the long rant, but I'm just so amused at people. I don't understand how someone can be like that~ seriously no one working at retail deserves this kind of crap. if she was the least bit nice to me when she ordered her food, I would've been so happy to serve her. but no, she had to be from hell. or somewhere deeper than that.

anywho...yea. am I right? or am I wrong??? because I at least deserved some respect, I didn't need a middle aged woman to lecture me about what's right. when I know I didn't do anything wrong.

[pinksugar]

I used to hate working in retail. The only thing was, there were never any managers around in my old job, so noone to complain to! moohaha. Sorry that you had to experience this though, the general public often have completely unrealistic expectations in the service industry. You're not a slave, you're a valued employee!

[La_Mari]

I know how you feel. I hate how you get treated like sh*t just because you're not allowed to do anything about it.

I'm a customer service specialist, last night my coworker was dealing w/ a lady and her daughter, I already knew they were difficult. Anyway, I went to the service counter for something else cause Ronnie was returning the stuff for the mom. And I thought the daughter was just standing w/ her. So I look at the lady behind her and tell her I can help her over here.

The daughter throws this dress and her receipt on the counter and says " I want a refund" all angry. I'm like was there anything wrong w/ it? She says something dumb and is like "I just bought it I want a refund." In the meanest tone and angriest effin attitude. So I look up at her for a second and stare (cause that's not what I was asking), and I'm like " So there's nothing wrong with it??" Dumb B word, I didn't ask her anything I just need to know so it'll be ok to put it back on the floor or not.

And she needed to know not to give me attitude, if she can't handle her attitude she can take it somewhere else.

Anyway, when they leave, Ronnie tells me that earlier when they were getting their reciept fixed, she needed the reciept from a cashiers register and she asked the cashier if she could give it to her when she was done ringing another lady up. And the daughter was like, "Why don't you just walk your ass over there and get it??" And Ronnie says, well I can't because she can't open it until she is done.

WTF? Are u serious? If I knew she had said that I would have done something or ugh... I don't even want to think about it, it's pi**ing me off.


Sorry, I had to rant too.

[KatJ]

Every person should have to work in retail at some point in their life. Seriously. I don't understand what makes people believe that they can treat others like trash.

[x33cupcake]

oh my gosh! i had a lady like this at work. i work at pinkberry, which is a non-fat frozen yogurt store and people always come in that have bad days.. this lady sounds like a similar experience i had! i didn't give her as much yogurt as she wanted and she acted the exact same way as this lady! oh how weird! i hate it when "customers are always correct". i dont understand how somebody can be so mean, even if they were having a bad day.

...ugh

[CellyCell]

Yeah, I think folks who never been in retail are the biggest assh*les ever.
I hated working in this bagel shopped - since we were sorta like starbucks, people complained that we didn't do their drinks JUST like starbucks. I'd be like, wtf? If ya want starbucks - go to damn starbucks, not some random ass bagel shop that so happen to make coffee.

Sorry it had to happen to you. People are just asses a lot of times. I have experienced asses behind the counter too. Karma will catch them, seriously. All I ask for is karma.

[banapple]

@ La_Mari: agh! I'm sorry that happened to you I swear some people just have mental issues. I would have slapped that daughter ugh
@ KatJ: I agree, but the woman said she used to run a starbucks, i can't imagine having her as like a manager or supervisor, I'd shoot myself.
@ x33cupcake: I was just mentioning the other day to my friend that we should get Pinkberry here in DC xP but omg, people are such pinkberries lol
@ CellyCell: totally! Karma will get them, hopefully soon. and in my viewing range so I can laugh. (does that sound bad? lol) customers in food service seem to be the worst! they just don't get it ><

[CellyCell]

Lmao. Totally. I pity anyone in food service... especially waiters! But they get tips, so that sorta makes up for it. But still, folks can suck a toe.

[peachface]

Sometimes, I am sooooo glad that I work in an office and don't really have to deal with people.

Although... I feel like I'm sllloooowly losing social skills...

[La_Mari]

I think the nice people outweigh the bad, but at the same time, the nice people you don't remember as much as the a**holes. Lol.

Whatever I don't want to waste my time on someone who doesn't care to be a descent person.

[laurafaye]

I hated working as a waitress, we got loads of snobby people in the restaurant. And all the tips I got had to be put into a big jar which then got shared out between all the staff, which was unfair because I often got given large tips

[Anthea]

Yes some people can be soo rude when they think you have no right of reply.

I had a issue with a customer just recently. I was fixing her 3 year old (while she waited) electric wheelchair which she bought off me which BTW had nothing wrong with it except for a set of crook batteries which she purchased elsewhere.

She was always in an angry tone to me and implying that I some how ripped her off. The machine was well out of warranty and I often look at the chairs and do not charge for my time if they have been a good customer in the past. So there I was working on her chair for free, she was hurrying me up as she had to be somewhere and telling me all this rubbish as to how bad it is and how much she paid and how it played up during warranty and I did nothing to correct it. (this was rubbish as I have the service record) I said to her I hope your not accusing me of ripping you off? She said well I don't know. I said OK I'll put your chair back together now and you can be on your way I am not going to put up with this while trying to do you a favour.

She stormed out and said I'm not coming back.

I replied and said fine.

Yes some people can be just so unreasonable, in my situation I work alone and I am it, I don't have a boss as such.

I am sorry you had to put up with that rubbish, its good you had back up from your co-workers over the issues with this customer.

[magneticheart]

I hated working in a clothes shop, it was awful . Yes there are nice people who are very polite but some people just make you want to scream! I wasn't cut out for a job in retail. I'm glad I don't work there anymore

[4getmeNot]

ugh i think we all have to deal with rude people at our jobs at some point in time. i guess it teaches us patience, and when the tables turn & we're the customers to be more understanding with the employees..