[macupjunkie]

Why can online customer service be so stupid sometimes?! I emailed payless the company twice because they didn't answer my question right the first time. I asked them as a Canadian resident if I can purchase online with my US credit card then pick it up at a US location. Because of the answer I got the first time, I thought I was unclear so I sent in my question again worded differently (the Canadian part last so they'd have to read everything else before they knew I was Canadian). And both times the reply I think if I'm not mistaken is word for word. This is what they sent me,

"At this time, Payless.com is only able to accept orders using a valid U.S. credit card with a U.S. billing address. We appreciate your interest in Payless ShoeSource. Please check our website for future updates."

So twice, they did not answer my question fully and it is a valid option to pick up your order in store but they didn't even mention that. So do they have like a word bank where they choose their replies, cos I got the exact same email twice.

This also happened when I emailed E.L.F. cosmetics but at least they weren't so stupid that they sent me the same thing after my second email.

I always want to post on this board but then I always feel so stupid because there are much more important issues but this time, I really needed to get it off my chest.

[pinksugar]

ugh, I totally hear you on this issue... I'm trying to email companies that offer internship programs - you basically pay them heaps of money, and they organise an internship, sometimes accomodation, language training, etc etc.

SO many times they've avoided my questions or haven't even bothered to answer... I got one email response a full week after I'd sent my enquiry, and all it said was 'thanks for your enquiry! someone will be contacting you soon!' a week later, still no response!

What frustrates me is that there are HEAPS of us who have had poor customer service experiences online. Surely they realise they are losing many potential customers? do they just ignore our emails? not bother to respond properly? I honestly don't understand it.

But I totally understand how you feel about this!

[S. Lisa Smith]

I'm sorry that you had a bad experence. A couple of questions, does your credit card have a US billing address? Does Payless normally allow you to ship to a store of your choice? If the answer to both is yes then you should have no problem. Just do it. It won't matter to Payless if you are Canadian citizen any more than it would if you went into a Payless in the US and bought a pair of shoes. Getting them across the border, that I don't know about.

[macupjunkie]

Originally Posted by S. Lisa Smith

I'm sorry that you had a bad experence. A couple of questions, does your credit card have a US billing address? Does Payless normally allow you to ship to a store of your choice? If the answer to both is yes then you should have no problem. Just do it. It won't matter to Payless if you are Canadian citizen any more than it would if you went into a Payless in the US and bought a pair of shoes. Getting them across the border, that I don't know about.

I have a US credit card, but if I live in Canada, I'm guessing the billing address would be canadian. And yes, they do offer a free shipping if you pick it up at a store. So maybe I can't do it cos I have a Canadian billing address but they should've just said no.