I have yet to get a replacement either so I just emailed them again today. I DID tell AHAVA representatives - namely their PR person - directly what had happened and AHAVA not only gave me a replacement of it but also a ton of other AHAVA products.
Too bad TSA DESTROYED my trolly containing my products, opened the Rusk shampoo (and I'm not the only one whose Rusk was opened by TSA) and the AHAVA bath salts. The 12 oz bottle of shampoo went every where, the 2nd bottle is partially empty while the first is completely and the conditioner was open and some came out. The bath salts are not half empty. I had taped closed ALL the bottles as I packed for home and bubble wrapped things. When I got the trolly off the luggage pickup I saw it had been pried open and everything was everywhere... not how I packed it. The bubble wrap was gone and the tape was missing as well as the tops to that one bottle of shampoo completely gone. The trolly is a total loss.
Any ways, I did tell so many companies - when the subject came to beauty boxes - that I dropped my subscription to them and why. I also told them which I considered the best and the worst. So it's possible that some of these companies may end up with Birchbox or Beauty Army down the road if they were in talks with them. I showed them MUT and how popular beauty boxes are and more specifically which ones have the best reputations and which didn't. So we'll see.
I haven't flown anywhere recently, so I haven't had any issues like that. But I keep hearing horror stories about TSA, which seems like it could fill a whole new thread lol. That's too bad about your stuff.