Originally Posted by mamamultimedia
@Zadidoll - I don't blame Patricia for losing patience with people who are trying to get product for free. The only reason that she brought up money was so that people would understand that she had the resources to defend herself if necessary.
You're under the impression that the members who have complained are trying to scam her for free products. Why can't you believe that the products she sent them is expired and is discontinued? Would you honestly pay for an expired or discontinued product if you were under the impression it's new?
Let me give you an example of good business versus bad business.
A few months ago, earlier this year, Birchbox sent out a BeFine products that contained SPF. The expiration date on the packages dated, I think, between 2009 and 2011. People posted about it here on MUT and posted pictures of their expired products. More and more people came forward. I contacted Birchbox and encouraged others to do the same thing. I also contact BeFine about it. Birchbox's response was to give those affected (14 box combinations out of 32 box combinations sent out) 100 points credited to their accounts. That was the equivalent to a refund. That satisfied many of Birchbox's members but others decided to request refunds and some cancelled their accounts with Birchbox.
BeFine's response was to issue those either free samples or a discount on their website. I had the chance to interview their marketing manager in regards to the situation to get their take on the matter and he was very pleasant and apologetic about it.
Of course there is MyGlam/Ipsy who had severe issues with shipping in January and February along with customers missing products among so many other things. Instead of threatening to sue people they worked with us bloggers and listened to their customers to improve their bags and the products in their bags. They continue to listen to their customers and take the good, the bad and the ugly comments to improve their business. Granted, many people are still skeptical about them and I don't blame them because they have the right to be skeptical as it's their opinion but again you don't see MyGlam/Ipsy staff going around threatening people with lawsuits. Personally I'm VERY happy with MyGlam now and earlier this year I was not.
Another company - similar to your friends - was buying products off EBay yet made all kinds of claims. Her representative, much like how you're here essentially representing Patricia, made similar claims out Gina/Silver (can't recall the owner's name) has cancer or had cancer, had an autistic son and other things when people were complaining about getting counterfeit items, expired items and discontinued items.
That lady also attempted to issue a cease and desist to get us (MUT staff) to pull that thread down because it was destroying her business (much like Patricia's claim). She even went after Sephora before someone asked a Sephora rep if Sephora participated in subscription services to which the answer was essentially no. Like your friend, she bought items off EBay but in her case she made the claim that she was working directly with the companies in questions such as MAC. MAC doesn't work with anyone other than Macy's and don't sell on discounted sites or sell wholesale. The more she tried to shut people up the more people - including myself - looked into what she had posted on her website and on Facebook.
Another thing Silver/Gina did was use images from Glossybox and other people's photos to pass off as her Posh Pods. In your friends case she had been using images from Colourbox and Shutterbox without having a license. She forwarded me the email response to Colourbox who merely requested that she not use their images without a license. That email was a long rant instead of a simple, "I'm sorry. I'll remove the images as soon as possible."
Then there was Box Monthly and how she sent out products that were dirty, appeared to be used (as in from her own Birchboxes) and damaged.
And of course there was GoGo Girlfriend who continued to charge people despite people canceling their accounts. Thankfully I listened to my gut on that and cancelled after my first box with them because I couldn't get over the dollar store feel with the products.