Ok so out of the 3 pairs of shoes I have bought from them, 2 have broken. The new boots had the heels separate today, I called them and the lady I spoke with said I needed to submit photos so they could review. I didnt have to do that the first time so not sure what this may lead too. She asked me if I wanted to order another pair if they were in stock and I told her I wasn't interested in their shoes after this. So depending on what happens, I may just take the money over and get a pair I'd been eyeing for awhile or if I can only get a credit, order one of their purses.
All in all, pretty disappointed. :(