Birchbox November 2012 - Page 76

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Quote:

Originally Posted by Ladyrawrness 

So I just got an email from birchbox they gave me 100 free points because my birchbox was so deleyed :D but the only thing is i got my birchbox already and they are saying that it didnt get shipped till the 20th...... but i got it on the 23th. should i say something or just take the points? 

One time I thought they didn't send part of my purchase - so I e-mailed them asking if it was being sent or if there was a mix up.  They awarded me 50 points.  The following day I got the rest of my purchase - I e-mailed them back letting them know that the rest of my shipment came.  They wrote back:

Thanks for your honesty! I left the 50 points in your account because you deserve them :)

Please let us know any time you have questions - we're always happy to help!

xo
Nicole

Nicole 
Birchbox | Operations Associate

I always go for honesty.  

Quote:

Originally Posted by JimmyJazz 

One time I thought they didn't send part of my purchase - so I e-mailed them asking if it was being sent or if there was a mix up.  They awarded me 50 points.  The following day I got the rest of my purchase - I e-mailed them back letting them know that the rest of my shipment came.  They wrote back:

 

Thanks for your honesty! I left the 50 points in your account because you deserve them :)

Please let us know any time you have questions - we're always happy to help!

xo
Nicole

Nicole 
Birchbox | Operations Associate

 

I always go for honesty.  

I'm not sure if it matters then? there's a 99% chance that BB is going to leave them in your account because it's bad CS policy for a company to take away an offer once you put it on the table (why people were bitching about so and so being canceled) so the end result is that a CS rep has to spend 5 minutes replying to your ticket when we're already complaining about how slow BB CS is sometimes.

I mean, I think honesty is a good policy. if you really care, just consider leaving them a note on fb. That's a lot faster for them to deal with than an actual ticket.

Quote:

Originally Posted by Ladyrawrness 

So I just got an email from birchbox they gave me 100 free points because my birchbox was so deleyed :D but the only thing is i got my birchbox already and they are saying that it didnt get shipped till the 20th...... but i got it on the 23th. should i say something or just take the points? the other thing was i didnt get a welcome box (kind of glad i didnt the box i did get was much better)

i got the same thing & i'm taking the points. screw them for giving me a punishment box (box 1) this month, lol. when i resubbed, they said that it should've shipped by the 19th or 20th when i added the sub to my shopping cart but I didn't get a notice until last weekend. I'm about to cash in my points now on the oribe...

I feel like ever since I left NYC my boxes have been meh.  I hope that this pattern doesn't continue down the road with BB 

Quote:

Originally Posted by Kyuu 

I'm not sure if it matters then? there's a 99% chance that BB is going to leave them in your account because it's bad CS policy for a company to take away an offer once you put it on the table (why people were bitching about so and so being canceled) so the end result is that a CS rep has to spend 5 minutes replying to your ticket when we're already complaining about how slow BB CS is sometimes.

 

I mean, I think honesty is a good policy. if you really care, just consider leaving them a note on fb. That's a lot faster for them to deal with than an actual ticket.

 I suppose I am naive when it comes to CS stuff.  I honestly was okay if they said ok - we will take back the 50 points since you got the rest of your shipment. At the time there as a whole backorder of the lipgloss I had purchased (I ordered it right before they went out of stock.).  

I don't do FB - so thats not an option for me. 

Quote:

Originally Posted by JimmyJazz 

One time I thought they didn't send part of my purchase - so I e-mailed them asking if it was being sent or if there was a mix up.  They awarded me 50 points.  The following day I got the rest of my purchase - I e-mailed them back letting them know that the rest of my shipment came.  They wrote back:

 

Thanks for your honesty! I left the 50 points in your account because you deserve them :)

Please let us know any time you have questions - we're always happy to help!

xo
Nicole

Nicole 
Birchbox | Operations Associate

 

I always go for honesty.  

That's nice of them for doing that for your order from the store & for you being honest. They should've warned you that your items would ship separately so you wouldn't wonder what was going on with your order though.

my box finally came. ate the chocolate immediately. Put the lulu powder in the jar with my other sample, so I have a fair amount to test out, though my mom had this lavender decorative pillow once that I hated, so lavender isn't really my thing. It seems to work though

Perfume went straight into my perfume sample box. Mascara went in the "to try when others dry out" drawer.

Is the miracle skin transformer a primer? it feels like just a primer, but they have it labeled as something fancy (probably just jargon...anyway)

I was actually more excited to get my Sephora itkits :) they are so awesome. totally worth the shipping cost :) 

Quote:

Originally Posted by Ladyrawrness 

So I just got an email from birchbox they gave me 100 free points because my birchbox was so deleyed :D but the only thing is i got my birchbox already and they are saying that it didnt get shipped till the 20th...... but i got it on the 23th. should i say something or just take the points? the other thing was i didnt get a welcome box (kind of glad i didnt the box i did get was much better)

The thing about their wonky shipping is that it is entirely possible that your late box *did* ship on the 20th even though it arrived on the 23rd.  Usually, boxes go via UPS M-I, which takes *ages*, but if they have to send out replacements, those boxes go standard first-class and arrive very quickly.  That happened to me a few months ago:  I got a shipping notice for a replacement box, decided to not bother looking for tracking updates for a few days because those boxes *never* get all the way from the East Coast to the West Coast quickly, and then the box was in my mailbox just two or three days later after they shipped it.  They may have gone ahead and used standard mail rather than UPS M-I for these late boxes just because it's faster.

And, sadly, in case anyone else was in a Color Club holo order issue boat, I heard back on my issue (I was sent two of the same shade when I had ordered one of each of the two they had on the site): I was not the only one with a messed-up order, so they are pulling the item from the store and refunding my points as a result.  I noticed (and have mentioned this to CS) that the Birchbox store had the labels reversed.  The Cherubic polish is labeled as Harp On It and vice versa.  Cherubic is a sort of nude/pink holo, and Harp On It is a bluish/silver holo.  I'm definitely relieved that the one I did get was the bluish/silver one because I love blue and silver polish and have utter *lust* for linear holos, so if I had only been able to get one polish, it would have been that one.

Quote:

Originally Posted by JimmyJazz 

One time I thought they didn't send part of my purchase - so I e-mailed them asking if it was being sent or if there was a mix up.  They awarded me 50 points.  The following day I got the rest of my purchase - I e-mailed them back letting them know that the rest of my shipment came.  They wrote back:

 

Thanks for your honesty! I left the 50 points in your account because you deserve them :)

Please let us know any time you have questions - we're always happy to help!

xo
Nicole

Nicole 
Birchbox | Operations Associate

 

I always go for honesty.  

How nice!

Thanks :) Im just going to leave it be and be happy with my good fortune with Birchbox :) This was my first box and i loved it then the 100 points i hope my luck keeps going with Birchbox in case you are curious what i got in my box i got:

Color club nail polish in the rose gold- not my usaul style i am usally more out there but its a nice color and i love nail polish

the masque chrome rishe hair stuff- waiting till i day my hair again to use it because it says color holding

the sea terra organics whipped shea butter body creme- this was by far my favirote thing. It is an okay moizture but the smell is amazing i will literly just sit there and sniff it (the scent was the banana one, and it was a great size one ounce

A twistband- almost bought a pack of these from claires but decided not to just on the off chance i got one in my box i was very excited to get one

Model co lipgloss in a red color- full size product yay! i love lipglosses and this one is amazing the color is great and the mirror on the side is very convinet on the go

then finally my least favirote the mens cologne- had to get at least one bad thing in my box lol

overall my box was amazing :)

Quote:

Originally Posted by Scooby384 

So someone from BB just left me a message. She said they are going to 'look in to the problem in the warehouse'  and aren't going to send me the right scent of soap because they aren't sure that the problem won't happen again. So they are refunding me for the soap and adding 100 pts...and then 'later' I can reorder the soap if I still want it. She didn't say how much later....just that I can reorder after they have fixed the problem. Not really happy with this solution...this is the first BB order I've had mixed up like this. They are also sending me a return shipping label to send back the incorrect soap. I used the 25% off code that was posted here to make the order, so now I'm guessing the code was wasted because you can only use it once? ETA: I was going to purchase more Shea Terra whipped body creme with the points they just gave me, but I can't put any in my cart even though it shows in stock??

"Thanks for reaching out to Birchbox! I have left you a message about your order. We truly apologize for the mix up. Attached is a return shipping label (it will be a link by my signature) that you can use to send back the incorrect scent. We are having our warehouse look into the issue so I have refunded you for the hand soap and added 100 points, equal to $10, to your account for the trouble.

Have a great day!

Best,

Sarah"

the same thing happened to me with one of the jonathan adler ornaments!
edit: I was also only refunded $12 of the $22 i spent on the ornament.

Quote:

Originally Posted by cbs73 

After reading all the posts about items getting switched out of the late November boxes, I thought I'd check mine too.  Apparently, they took out the RMS serum (not broken hearted about that at all) and gave me the TAY Essential Oils Bar soap in Almond Silk.  I'm ok with that!  Wouldn't be mad if they swapped out my Soy Joy either, but whatevs!  

 

Not surprisingly, it has not shipped yet.

Same here. However, I was looking forward to the RMS serum and getting a bar of soap instead is not cool. It switched from box 16 to box 32, which isn't on Zadi's list. Other than the serum switch-up, that's the only difference aside from  the lip-gloss looking darker in the picture, again not a pleasing development. Tried to leave feedback reviews for two products I'm already familiar with but it won't let me. It hasn't shipped so far and today was the target date. They gave me 100 points for the delay which was nice, but I'd like to get review points too.

Quote:

Originally Posted by Scooby384 

By the way, the Chuao Chocolatier Assorted ChocoPod's are back in stock. I guess I'll get that :)

I ordered a couple of the potato chips ones from REI and they came two days ago. Shipping was free. I haven't tried them yet, but I was at Marshall's on Monday and they had one Firecracker bar left for $2.99. Excellent. I love Marshall's and TJ's this time of year for the Tortuga Rum Cakes and Key Lime Coconut Patties, amongst many other goodies.

Quote:

Originally Posted by cheetahchirps 

Same here. However, I was looking forward to the RMS serum and getting a bar of soap instead is not cool. It switched from box 16 to box 32, which isn't on Zadi's list. Other than the serum switch-up, that's the only difference aside from  the lip-gloss looking darker in the picture, again not a pleasing development. Tried to leave feedback reviews for two products I'm already familiar with but it won't let me. It hasn't shipped so far and today was the target date. They gave me 100 points for the delay which was nice, but I'd like to get review points too.

Well, they said we would be able to email our feedback in since we will clearly be receiving our boxes after our window to provide feedback closes.  We can email the customer service address and they will credit us the points.

I am going to give them until Saturday to update with shipping info before I email again.  I know.  Its a box of $10 samples.  We should be so lucky that our delayed boxes are the worst things that happen to us.  But at this point, its more of a customer service issue than anything.  I got an email shortly after the status update email (the one where they said our boxes are late) and they said that the reason I got conflicting info was because they were getting conflicting info from their warehouse, but they assured me the box will ship on 11/29, which is today.  I haven't seen any updates in my email inbox or my bb account.

Quote:

Originally Posted by cbs73 

Well, they said we would be able to email our feedback in since we will clearly be receiving our boxes after our window to provide feedback closes.  We can email the customer service address and they will credit us the points.

 

I am going to give them until Saturday to update with shipping info before I email again.  I know.  Its a box of $10 samples.  We should be so lucky that our delayed boxes are the worst things that happen to us.  But at this point, its more of a customer service issue than anything.  I got an email shortly after the status update email (the one where they said our boxes are late) and they said that the reason I got conflicting info was because they were getting conflicting info from their warehouse, but they assured me the box will ship on 11/29, which is today.  I haven't seen any updates in my email inbox or my bb account.

I hope they let us know how to format our feedback. I guess I'm just grumpy, but I hope they don't make it a pain in the arse. I've had great customer service from them always, and I'd like to see that continue. You're right about keeping things in perspective, and this time of year that's especially important. 

I got that same Sephora kit :)  I was super happy with it as well as the Bliss All Seasons spray on tanner that I bought so I can get the kit......hmmm....living in the Northeast is someone missing summer????? 

Quote:

Originally Posted by cheetahchirps 

I ordered a couple of the potato chips ones from REI and they came two days ago. Shipping was free. I haven't tried them yet, but I was at Marshall's on Monday and they had one Firecracker bar left for $2.99. Excellent. I love Marshall's and TJ's this time of year for the Tortuga Rum Cakes and Key Lime Coconut Patties, amongst many other goodies.

They have them at Marshall's?! Do you live in California? I wonder if it'll be found in other states. I had assumed I wouldn't be able to find it where I live. Rei sounds like a great idea though! I ordered the chocopods last week so I'll get to see which flavors I prefer!

I finally got my second Birchbox! Does anyone still want to trade for the Modelco lipgloss? Mine is the Showgirl Red, but it looks kind of pinky red, to me. I'm just not a lipgloss kind of girl, and would love to trade for the mascara.
 

Quote:

Originally Posted by Moonittude 

I finally got my second Birchbox! Does anyone still want to trade for the Modelco lipgloss? Mine is the Showgirl Red, but it looks kind of pinky red, to me. I'm just not a lipgloss kind of girl, and would love to trade for the mascara.
 

im not the lip gloss type at all. i really hated lipgloss... but i really love this,  you may like it if you cant find anyone to trade with

Quote:

Originally Posted by lovelywhim 

 

They have them at Marshall's?! Do you live in California? I wonder if it'll be found in other states. I had assumed I wouldn't be able to find it where I live. Rei sounds like a great idea though! I ordered the chocopods last week so I'll get to see which flavors I prefer!

No, I live in PA. But you still might want to check Marshall's, TJ's and Ross if you have them. My local REI's also have the chocolate.

My box finally shipped!!!  It will be in Chicago on the 5th.....

My box still hasn't shipped. =(

Mine hasnt shipped yet either.  I want to cancel so bad, but have been waiting until I received the November box. Now with December billing happening soon, I may not be able to in time. 

Quote:

Originally Posted by cbs73 

My box finally shipped!!!  It will be in Chicago on the 5th.....

Mine finally shipped too. I was able to review the Soyjoy which I've had before, but not the other products.

Quote:

Originally Posted by cheetahchirps 

Same here. However, I was looking forward to the RMS serum and getting a bar of soap instead is not cool. It switched from box 16 to box 32, which isn't on Zadi's list. Other than the serum switch-up, that's the only difference aside from  the lip-gloss looking darker in the picture, again not a pleasing development. Tried to leave feedback reviews for two products I'm already familiar with but it won't let me. It hasn't shipped so far and today was the target date. They gave me 100 points for the delay which was nice, but I'd like to get review points too.

I just checked and apparently I'm getting the bar soap as well. Sigh...I hate bar soap. Plus I get a soyjoy bar. Yay! I'm allergic to soy.  At least I have tracking info now, though. It's been shipped...

Question though...where do you see what box number you are receiving? Thx

Quote:

Originally Posted by cheetahchirps 

No, I live in PA. But you still might want to check Marshall's, TJ's and Ross if you have them. My local REI's also have the chocolate.

I highly recommend checking Marshall's or TJ Maxx before anywhere else when there is a high-end item you want. The selection differs from week to week, but they are awesome generally. They have a lot of the brands that I see in different sample subs, in full sizes. They have a lot of gourmet chocolate and nice nail polish right now (TJ Maxx; I haven't checked Marshall's for a couple months). The one near me always has DDF, Ahava, and StriVectin. They often have theBalm, too, but not right now. Good perfume selection, too.

They sent me an email a few days ago saying that the sample packet I was missing that they'd ship right out, well, can't be shipped out.  They gave me 100 points instead.  Works for me. :)

Well I just received my chocopod order from earlier in the week. I didn't know it was coming since I didn't get a shipping notice. I ordered two sets of the chocopods and only one was in the box....and no invoice or receipt in the box. This is the second order in a row that's been messed up for me from them. Annoying.

Quote:

Originally Posted by Scooby384 

Well I just received my chocopod order from earlier in the week. I didn't know it was coming since I didn't get a shipping notice. I ordered two sets of the chocopods and only one was in the box....and no invoice or receipt in the box. This is the second order in a row that's been messed up for me from them. Annoying.

Yeah, same here.  I contacted them on twitter and they gave me the link to my tracking via a DM but in my account it shows that it's processing. I made another order for the next day and I got a confirmation last night that the order shipped.  My chocopods are out for delivery right now 

Quote:

Originally Posted by jesemiaud 

I just checked and apparently I'm getting the bar soap as well. Sigh...I hate bar soap. Plus I get a soyjoy bar. Yay! I'm allergic to soy.  At least I have tracking info now, though. It's been shipped...

 

Question though...where do you see what box number you are receiving? Thx

With my computer I just right click on the picture of your box for that month and at the bottom it says "properties." Click that and it shows your box number up in the window. hth