So I just got an email from birchbox they gave me 100 free points because my birchbox was so deleyed :D but the only thing is i got my birchbox already and they are saying that it didnt get shipped till the 20th...... but i got it on the 23th. should i say something or just take the points?
One time I thought they didn't send part of my purchase - so I e-mailed them asking if it was being sent or if there was a mix up. They awarded me 50 points. The following day I got the rest of my purchase - I e-mailed them back letting them know that the rest of my shipment came. They wrote back:
Thanks for your honesty! I left the 50 points in your account because you deserve them :)
Please let us know any time you have questions - we're always happy to help!
Birchbox | Operations Associate
I always go for honesty.