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Birchbox November 2012 - Page 77

post #2281 of 2328
Still waiting to receive my November box or info on what's going on since they were supposed to ship today. Hm. I'm not too concerned since they seem to be mostly proactive...I'll give it a few days. Kinda interesting though as I read through the posts...subscribers that were missing one product got 100 extra points but people missing the whole box or all their products get the same amount if they end up pulling the box. It's not a big deal, just something I found to be interesting. All in all, I enjoy Birchbox! smile.gif
post #2282 of 2328

You know I got dried out mascara so I emailed birch box and was told they are out of replacement but here is my 100 points.  Well you sure are selling that same mascara online so send me one of those or give me enough points to buy one but $10 doesn't get me my mascara (which by the way I totally wanted) and go ahead and cancel my sub.gost.gif  So I am down to one only bc I want to try the name brands and right now they are using the brands I am getting into to.  I signed up for sample society and starlooks which has its own line of make up looks to be a great deal!!! claps.gif I dropped the look bag still haven't gotten my bag for nov and haven't heard a word from them.  loving tipsy though!!!biggrin.gif

post #2283 of 2328

ipsy (sorry)

post #2284 of 2328

I got my first birchbox this weekend. I gave myselft a gift sub because I didnt want to wait on the waiting list forever.  Im not really impressed, and kinda bummed I got a one year sub. I hope next month is much better. Has anyone else gotten a gift sub? If so how was it?

Warning: Spoiler! (Click to show)

 

Color club nail polish in muse-ical (it says status update on my card)

Harvey prince eau flirt

lulu organics lavender and clary sage hair powder

gray twistband

Chuao Chocolatier choco pod in caramel

One Love Organics aromatic body serum ( this was supposed to be in my box according to the card but was not there)

 

post #2285 of 2328
Quote:
Originally Posted by JC327 View Post

I got my first birchbox this weekend. I gave myselft a gift sub because I didnt want to wait on the waiting list forever.  Im not really impressed, and kinda bummed I got a one year sub. I hope next month is much better. Has anyone else gotten a gift sub? If so how was it? Warning: Spoiler! (Click to show)

Color club nail polish in muse-ical (it says status update on my card)
Harvey prince eau flirt
lulu organics lavender and clary sage hair powder
gray twistband
Chuao Chocolatier choco pod in caramel
One Love Organics aromatic body serum ( this was supposed to be in my box according to the card but was not there)

Hiya, it seems that many girls are disappointed by their welcome boxes if they know full ahead of time what they can potentially get in that month's regular boxes. I don't blame the girls... It doesn't seem all that welcoming when a box is full of novelty and random things.
post #2286 of 2328
Quote:
Originally Posted by meetcutecrystal View Post

Keeping with the food themed lifestyle extra, can we expect turkey jerky for November?

I didn't sign up for food  and to me its not extra its box fillers! bandit.gif robbing us of our deluxe and getting the freebees.  BB is losing so many people but again like me I am down to one BB if I find another company who uses there brands I'd leave for good.  I hate that sorry we messed up here is points that buy nothing we aren't fixing the issues so emailing us is worthless.

post #2287 of 2328

700

cute idea for your bb boxes

post #2288 of 2328
Quote:
Originally Posted by heatwebb000 View Post

I didn't sign up for food  and to me its not extra its box fillers! bandit.gif robbing us of our deluxe and getting the freebees.  BB is losing so many people but again like me I am down to one BB if I find another company who uses there brands I'd leave for good.  I hate that sorry we messed up here is points that buy nothing we aren't fixing the issues so emailing us is worthless.


"points that buy nothing"...?

post #2289 of 2328

I am kind of confused by this response. The food doesn't rob you of anything, and the points buy full-size products.

Quote:
Originally Posted by heatwebb000 View Post

I didn't sign up for food  and to me its not extra its box fillers! bandit.gif robbing us of our deluxe and getting the freebees.  BB is losing so many people but again like me I am down to one BB if I find another company who uses there brands I'd leave for good.  I hate that sorry we messed up here is points that buy nothing we aren't fixing the issues so emailing us is worthless.

post #2290 of 2328
Quote:
Originally Posted by Scooby384 View Post

Well I just received my chocopod order from earlier in the week. I didn't know it was coming since I didn't get a shipping notice. I ordered two sets of the chocopods and only one was in the box....and no invoice or receipt in the box. This is the second order in a row that's been messed up for me from them. Annoying.

 

"We are so sorry about this! We are unfortunately already out of stock again (they really sold out quick!). So I have refunded you for the second choco pack.

Please let me know if I can assist further."

 

Yes, someone else got MY chocopods. I don't think I'll be ordering from BB again during the holidays.

post #2291 of 2328
Quote:
Originally Posted by Scooby384 View Post

"We are so sorry about this! We are unfortunately already out of stock again (they really sold out quick!). So I have refunded you for the second choco pack.



Please let me know if I can assist further."



 



Yes, someone else got MY chocopods. I don't think I'll be ordering from BB again during the holidays.


Wow... That's ridiculous. They need to have a better inventory tracking system. That would have made me mad too! That's not acceptable. My modelco mascara was dried out so I requested a replacement, but was told they don't have any. Of course, they're still selling them online. If you don't want to replace it then don't. Just don't lie about not having any.
post #2292 of 2328
Quote:
Originally Posted by parisnicole1989 View Post


Wow... That's ridiculous. They need to have a better inventory tracking system. That would have made me mad too! That's not acceptable. My modelco mascara was dried out so I requested a replacement, but was told they don't have any. Of course, they're still selling them online. If you don't want to replace it then don't. Just don't lie about not having any.

The funny part (not so funny) is, they messed up an order and awarded me 100 points, which I used to purchase the two chocopod sets (so I paid $5.90 for both). Then they messed up THAT order and refunded 48 of the 100 points (dunno how they got that number), but nothing extra for the trouble like they did before. Sounds to me like the warehouse is totally fubar.

post #2293 of 2328

What's fubar?

post #2294 of 2328
Quote:
Originally Posted by JimmyJazz View Post

What's fubar?

Fuc*ed Up Beyond All Reason 

 

LOL

post #2295 of 2328

Thanks! lol 

 

It seems like BB has been kinda sinking.  I feel like I get better stuff from Ipsy. Yet, I can't leave. (I feel like I have Stockholms syndrome) 

post #2296 of 2328

Is it sad that I have been saving my points waiting for something to spend them on in the BB shop and the only thing that really interests me from my beauty sub and its beauty shop is the Chuao chocolates?

Edit: grammarrrrr

post #2297 of 2328
Quote:
Originally Posted by Scooby384 View Post

The funny part (not so funny) is, they messed up an order and awarded me 100 points, which I used to purchase the two chocopod sets (so I paid $5.90 for both). Then they messed up THAT order and refunded 48 of the 100 points (dunno how they got that number), but nothing extra for the trouble like they did before. Sounds to me like the warehouse is totally fubar.

They messed up my order this month, too, and sent me the wrong style of an ornament. They refunded me $12 and 88 points and said that was proportionately the number of points from my nearly $70 applied to the one item (I used 300 points on the purchase). But to me, 88 points equals $8.80, plus the $12 I was refunded equals $20.80. The problem here is that the ornament was $22. I asked for their algorithm several days ago and they're refusing to respond, so I'm refusing to ship the ornament back. I know it sounds petty over $1.20 but it's realistically the principle behind it. With what I was given, I could not repurchase the  correct item, so what good does their explanation of "we don't want to send you the wrong one again, so here's your money back and we'll let you know when the warehouse gets sorted out to reorder a new one" do?

They could've just shipped me the right ornament the first time, or even sent it out when I informed them of the mistake, but no.

post #2298 of 2328
Quote:
Originally Posted by SupItsStephanie View Post

They messed up my order this month, too, and sent me the wrong style of an ornament. They refunded me $12 and 88 points and said that was proportionately the number of points from my nearly $70 applied to the one item (I used 300 points on the purchase). But to me, 88 points equals $8.80, plus the $12 I was refunded equals $20.80. The problem here is that the ornament was $22. I asked for their algorithm several days ago and they're refusing to respond, so I'm refusing to ship the ornament back. I know it sounds petty over $1.20 but it's realistically the principle behind it. With what I was given, I could not repurchase the  correct item, so what good does their explanation of "we don't want to send you the wrong one again, so here's your money back and we'll let you know when the warehouse gets sorted out to reorder a new one" do?


They could've just shipped me the right ornament the first time, or even sent it out when I informed them of the mistake, but no.

I would call and tell them they owe you money. This happened to me a few months back - I returned 1 of 3 items purchased and was refunded in points and money since I paid in points. I accepted that there was some crazy BB method of refunding, but I could not accept that their "algorithm" was actually not refunding me the correct amount after I converted the points to cash value. I called and said " the algorithm is wrong. You still owe me 39 cents." They refunded me the money the same day. It may be a small amount of money, but if this happens across hundreds or thousands of returns, BB is pocketing quite a sum of undeserved cash.
post #2299 of 2328
Quote:
Originally Posted by JimmyJazz View Post

Thanks! lol 

 

It seems like BB has been kinda sinking.  I feel like I get better stuff from Ipsy. Yet, I can't leave. (I feel like I have Stockholms syndrome) 

 

 

Quote:
Originally Posted by tinkerbll695 View Post

Is it sad that I have been saving my points waiting for something to spend them on in the BB shop and the only thing that really interests me from my beauty sub and its beauty shop is the Chuao chocolates?

Edit: grammarrrrr

I agree....I don't get that excited anymore but I can't seem to quit....I keep hoping....I have received a full sized mediocre mascara and an Essie polish the last two boxes and some cute other stuff...I think it is the points that keep me staying.  When you think about it....it is kind of like getting a 5-6 dollar credit on every box that you only pay $10 dollars for (note total rationalization!)  I have $30 dollars saved and I am hoping that they do a winter favorites box like they did a summer one.  I really liked that box and it was chock full of neat stuff.  I think it was $40?  I think the one thing about BB that irks me more than any other sub program is the huge disparity between boxes!  I have subscribed to A LOT of boxes, and BB is the only one where someone can get a nice box and someone else can get a box of what looks like free packets!  I have been lucky so far, but I think the first time that happens.....I am gone...maybe.....

post #2300 of 2328
Quote:
Originally Posted by Javaprincess View Post

 

 

I agree....I don't get that excited anymore but I can't seem to quit....I keep hoping....I have received a full sized mediocre mascara and an Essie polish the last two boxes and some cute other stuff...I think it is the points that keep me staying.  When you think about it....it is kind of like getting a 5-6 dollar credit on every box that you only pay $10 dollars for (note total rationalization!)  I have $30 dollars saved and I am hoping that they do a winter favorites box like they did a summer one.  I really liked that box and it was chock full of neat stuff.  I think it was $40?  I think the one thing about BB that irks me more than any other sub program is the huge disparity between boxes!  I have subscribed to A LOT of boxes, and BB is the only one where someone can get a nice box and someone else can get a box of what looks like free packets!  I have been lucky so far, but I think the first time that happens.....I am gone...maybe.....

This! I love that they have different boxes but they'd honestly do themselves a favour if they would focus on less variations (maybe 10-15 boxes per month instead of the 30+) and more on evening up the boxes size-wise. While the value of some packets of expensive products may even be higher than something full sized, people will still feel shortchanged if they get $10 worth of a $100 cream in a foil packet when other people are getting full sized products.

post #2301 of 2328
Quote:
Originally Posted by norther View Post

This! I love that they have different boxes but they'd honestly do themselves a favour if they would focus on less variations (maybe 10-15 boxes per month instead of the 30+) and more on evening up the boxes size-wise. While the value of some packets of expensive products may even be higher than something full sized, people will still feel shortchanged if they get $10 worth of a $100 cream in a foil packet when other people are getting full sized products.
They have to get samples from a lot of different companies, because not every company has, or wants to give 200,000 samples every month for every subscriber so they give what they can. If birchbox need one million individual items for boxes every month, it's much more likely they are getting 25,000 from each company. They have to get a lot of different samples from a lot of different brands, they make box combinations from there, naturally there are a lot of different combinations
post #2302 of 2328

^^ I think that is why the overall quality (or at least the perceived quality, depending on who you talk to) has gone down as they have grown. They have more subscribers than really great samples.   I'm neither here nor there about it, I am glad for them to be successful, but I am not as happy as I once was.  Overall, I'm still satisfied, so whatevs.

post #2303 of 2328
Quote:
Originally Posted by Scooby384 View Post

Well I just received my chocopod order from earlier in the week. I didn't know it was coming since I didn't get a shipping notice. I ordered two sets of the chocopods and only one was in the box....and no invoice or receipt in the box. This is the second order in a row that's been messed up for me from them. Annoying.

FYI .... guess what just showed up in the mail. My other box of chocopods. 

post #2304 of 2328

Well, wish me luck, I used the points from my alternate canceled account ($10 from the late shipping fiasco) to order a Jouer Sparkle and Pop for a total of $2.  Maybe I'll get it? I was hesitant to order right now, because of all the trouble you ladies have been having.
 

post #2305 of 2328
Quote:
Originally Posted by nelliebelle1197 View Post

I am kind of confused by this response. The food doesn't rob you of anything, and the points buy full-size products.

It doesn't buy me my mascara that's in stock bc they are selling it online but they are out of it at the same time.  Why not either send me my replacement or give me enough points to buy it on the website.

post #2306 of 2328
Quote:
Originally Posted by nelliebelle1197 View Post

I am kind of confused by this response. The food doesn't rob you of anything, and the points buy full-size products.

The food is a filler see they use to give deluxe samples and they box was full from the size of the deluxe samples now bc they are giving us nothing samples the box is empty!  

post #2307 of 2328
Quote:
Originally Posted by parisnicole1989 View Post


Wow... That's ridiculous. They need to have a better inventory tracking system. That would have made me mad too! That's not acceptable. My modelco mascara was dried out so I requested a replacement, but was told they don't have any. Of course, they're still selling them online. If you don't want to replace it then don't. Just don't lie about not having any.

Thank you me too but they sure are selling the SAME SIZE ONLINE!

post #2308 of 2328
Quote:
Originally Posted by heatwebb000 View Post

It doesn't buy me my mascara that's in stock bc they are selling it online but they are out of it at the same time.  Why not either send me my replacement or give me enough points to buy it on the website.

You pay $10 for a box of samples. When they give you 100 points for an error, they are essentially refunding your money for the entire box, so yeah, you dont get the mascara, but you're getting whatever you did get for free, plus the points you get for reviewing items.

post #2309 of 2328
Quote:
Originally Posted by heatwebb000 View Post

Thank you me too but they sure are selling the SAME SIZE ONLINE!


I'm sure they got a certain amount for putting in boxes as samples and a certain amount for selling in the store. You got $10 in points because that's how much you paid for the box. You didn't pay $24 for the mascara so why would they give you an extra $14? You got your box for free, plus you get to review things and get the points for that. Seems fair to me.

post #2310 of 2328
There is probably a special skew number or amount meant for sampling....which is a different product code than ones for sale. (In regards to the mascara)
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