I got my bag today and I was first disappointed to get the eyebrow gel instead of the mascara, and then I found out the gel was empty. I e-mailed Ipsy via their website and got a response within 2 minutes that they will send a replacement. Really wanted the mascara, hopefully I can find someone to trade. :)
Just saw your post after posting myself on the brow gel....I think I better go make sure it's not empty! Sounds like they took care of it for you and quickly too.