I actually don't care that I got the sample size and not full size shampoo and conditioner. It went straight to my donation pile as I don't use drugstore brands on my hair. I'm perfectly happy that they didn't waste postage and increase cost and decrease value of things I want just to send a bigger size of something I don't use after the box was shipped. I'm also happy they didn't delay the boxes to give us bigger sizes. They say they will make it right: we can send them an email and request big shampoo if we want it. The one time I needed to contact their customer service they were fabulous and I got a quick response. I'm happy with Popsugar.
I've had to contact a couple times and they were very helpful and friendly both times. I'm also quite happy with PopSugar.