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Originally Posted by
StuffedMailbox 
It's not that I gave up fighting but I contacted Pop Up Pantry customer service numerous times and each time the only thing they have offered me was the 20 dollar credit. I told them I can't support them as a company if this is the way they will handle customers. After that I just contacted PopSugar and let them know what is going on at Pop Up Pantry and they offered to send me a box of goodies since Pop Up Pantry isn't honoring the promotion anymore. I'm over it. I plan to blog about my experience and post my blog link on subscriptionboxes.com as well as a few other places so others will know how this company handles business.
I just sent this email to PUP:
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I have this email from last month explicitly stating that the code does *not* expire, but now I'm hearing from fellow POPSUGAR subscribers that they have been told that it *does* expire -- and based on what I'm hearing, it actually expired before I even sent in this inquiry. I hadn't bothered ordering since I sent this email because I had a nasty cold for three weeks and couldn't taste anything (I couldn't even smell *Vick's Vaporub*), so trying new food was pointless, and then I started hearing all about how now PopSugar subscribers are being told that it *did* expire, so now I want to make sure I have the correct information even though I thought I had everything addressed a month ago aside from my ordering/timing problems. Which is the case? Is it still valid or did it expire? If the latter, why was I told it does not?
I sent this with the entire rest of the email chain where I was told this little tidbit in response to an email I sent with the sole purpose of finding out whether the code was expired (the "this email from last month" portion of the above):
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If you would prefer to redeem the code at a later date to ensure that the system is running properly and to avoid this temporary charge, you are welcome to do so as this code does not expire (although the menus certainly will!).
If they respond with a new tune as I expect they will, I will definitely be sending the whole shebang to PopSugar letting them know (or reminding them, since *they should know this already*) that any card offers really, *really* need to have an expiration date if they want to avoid pissed-off subscribers.
