Is anyone else out there having trouble communicating with Glossybox? Here is my situation: I joined when they first started up, but for various reasons, quit after 2 or 3 boxes. Well, I used those pretty pink boxes to make lipstick holders. I have too many lip products (LOL) so I really need another holder. Since I've already invested time and energy making the first ones, I want to make another 1 or 2 lipstick holders to match and give my collection room to grow. So, I wanted another Glossybox more for the box itself than for the products inside. For the $21 price tag, I just didn't want to sign back up again only for a pink box.
However, last month I got an email with a $5 off coupon. I figured this was my chance. September's box looked pretty good. I wasn't sure if I could sign up in time to get October or if I'd have to wait for November, but I decided to take advantage of the deal. My thinking was that I would get the actual boxes I needed and in the mean time I could give Glossybox another chance to wow me with the products inside. If I loved them, I'd stay subscribed. If I wasn't impressed, I could quit again after only 2-3 months. No big deal.
So I went online, signed back up with a credit card, and hit the send button almost as soon as I got the email. The website looked like it didn't process my payment, so I hit send again. It still didn't look like it went through, but I didn't want to risk hitting send a 3rd time. If the charges had processed, double charging would be bad enough, but triple charging would be way too much. I immediately emailed Glossybox to confirm they had me signed up again to receive a box. A few days later, Hurricane Sandy hit. I live 10 miles away from where it made land and I live on a bay. We were without internet access until yesterday. I checked my email and did not see a response from Glossy, but there were so many messages to catch up on that I could have missed something. I am wondering if they were hit by the storm as hard or harder than I was. I can wait on a response, but I am upset that by now the $5 off offer has expired. If they won't honor it due to my extenuating circumstances, then I'll probably let the whole thing go and not sign up again anyway.
Sorry. I know this post was a bit lengthy. Does anyone have any thoughts? Anyone out there who ran into similar issues? Did Glossybox handle you the right way? Thanks!