Originally Posted by Kyuu
Did they at least refund you? That seems like a really unethical thing to do and can get them in a lot of trouble legally.
GB really does sound like a disaster in terms of CS. I doubt I'll stick with it past the Dec box unless if they run some damn good promotions.
I've already decided I will be canceling this one. I *hated* October's box, although there have been some highlights in past boxes, like the Missha (which, yay, I just found out that there's an Asian cosmetics store in my town that is in the process of moving from a hard-to-get-to location twenty minutes away to a sort of mini-mall thing a couple of miles from me that I go to at least once a month, and they carry a *lot* of different bb cream brands from Asia!). I just can't quite decide *when*. Now, since they STILL haven't responded to any of my emails about the October surveys? (As a side note, there was a link on the original response to a survey about the useless response, but the account on the survey site has apparently been deleted.) After I get this month's box which I've already paid for because they've pissed me off with the lack of response? After December in the hope that they do something festive for the end-of-the-year stuff? Once I finally get enough points for a new box since I'm just a few months away from that? After their anniversary month, just in case they do something good that month for those of us who have stuck it out through their first year?
This whole lack-of-CS thing is starting to make me hate this company, but I do get the occasional great thing that does make the price worth it, but I'm not really sure it's worth it in the long run. One month might have *nothing* I will use, but then the previous/next month will have $70 worth of stuff I will, so I'm still ahead, but it is really frustrating and disappointing to get a box of bleh (which is worse than blah, in case anyone was wondering) that just takes up space in my apartment.