Glossybox - November 2012 - Page 13

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Quote:

Originally Posted by Mystica 

Has anyone had their customer service issues completely unresolved?  From what I've read, they're basically just slow as molasses in resolving complaints and answering customer inquiries, but they eventually do their best to actually resolve them.  

 

If I had any impression that GB just callously flips the bird at their customers, I never would have signed up.  

To me, it seems like it's more stress than it's worth. I am very much looking forward to my December box though and doubt anything will make me regret investing in it (I was lucky to grab it for just under $10)! Again, they always seem to have great products! I'm glad you're happy with GB though!

Quote:

Originally Posted by lovelywhim 

Quote:

Originally Posted by Mystica 

Has anyone had their customer service issues completely unresolved?  From what I've read, they're basically just slow as molasses in resolving complaints and answering customer inquiries, but they eventually do their best to actually resolve them.  

 

If I had any impression that GB just callously flips the bird at their customers, I never would have signed up.  

 

To me, it seems like it's more stress than it's worth. I am very much looking forward to my December box though and doubt anything will make me regret investing in it (I was lucky to grab it for just under $10)! Again, they always seem to have great products! I'm glad you're happy with GB though!

I have only had issues once, with a missing item, but they did eventually take care of it. It took a couple of weeks...but keep in mind that was also the same time as the hurricane, so I am less upset about it as I would be under normal circumstances.

From what I've seen, they do tend to handle issues, but they are slow. So to me, the products are worth it. If they stop resolving issues, that will likely change.

Quote:

Originally Posted by pride 

Came back to my box today! Got

 

Warning: Spoiler! (Click to show)

Hand cream

Illamasqua in Thrash - it's orange

Argan Oil

Perfume Stick

Truffle Serum

 

Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. ;) 

 

I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. :)

I didn't get a Nume code though. :( Does anyone not want theirs or do you think it's something I should contact GB about?

This is the box I'm hoping for! I don't care what color I get, I just don't want black or brown. :)

And when I get my box, my code is all yours. I have no interest in it. :)

Quote:

Originally Posted by pride 

Came back to my box today! Got

 

Warning: Spoiler! (Click to show)

Hand cream

Illamasqua in Thrash - it's orange

Argan Oil

Perfume Stick

Truffle Serum

 

Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. ;) 

 

I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. :)

I didn't get a Nume code though. :( Does anyone not want theirs or do you think it's something I should contact GB about?

You can totally have mine.  I will PM it to you.  

Quote:

Originally Posted by lovelywhim 

 

To me, it seems like it's more stress than it's worth. I am very much looking forward to my December box though and doubt anything will make me regret investing in it (I was lucky to grab it for just under $10)! Again, they always seem to have great products! I'm glad you're happy with GB though!

I don't know if I'm happy with them or not! xP  This will be my first box.  

I also got the Dec. deal at less than $10, so I'm glad that my next month will be minimal risk, given that I haven't received ANY box from them yet.  

The CS issues is why I opted for Sample Society initially over Glossybox, even though the content of GB's were more pleasing to me.  But, given that the main gripe with GB was that their CS was slow, and given that the content of Sample Society boxes were so underwhelming (despite their stellar CS) I switched to GB because from what I'd seen, they do resolve whatever issues people may have, even if it takes forever.  I'd rather deal with painfully slow CS in exchange for good (or interesting/exciting) products, than with great CS for products I have no interest in.  (i.e. boring and overly priced skincare (goo) in teensy-weensy samples)  After all, infomercials pawning off crap have great CS. xP

Quote:

Originally Posted by heartsandwhimsy 


I wont be using my nume code. I bought something when I got the code in Ipsy forever ago and rarely us what I bought. I just dont have my box yet to message it to you.

I'd love it if you want to include it in our trade for the missha BB cream. Now lets hope they don't send me #31 lol

By the way, for anyone interested in bright colors, here's a photo of my lime green/yellow Whiplash. I'd love to trade for any of the "boring" lip colors like nude pink (Vow, Hex), or raspberry/burgundy (Strumpet, Spell, Torment, etc.) or the hand cream or Lierac scrub.

I don't know why everyone always complains about glossy box's cs...i have really never had a problem. Last month my bamboo hair shine stuff leaked all over my box and (it took awhile because of the hurricane) but I eventually received it. This month I was having trouble with my survey's and they credited my account the points. I was also missing the argon oil and the coupon that went with it and I just spoke with them and they told me they would mail it out by the end of the week and I should have it in 2. It's not the fastest cs ever, but they do try.

Quote:

Originally Posted by Rachel Liane 

I don't know why everyone always complains about glossy box's cs...i have really never had a problem. Last month my bamboo hair shine stuff leaked all over my box and (it took awhile because of the hurricane) but I eventually received it. This month I was having trouble with my survey's and they credited my account the points. I was also missing the argon oil and the coupon that went with it and I just spoke with them and they told me they would mail it out by the end of the week and I should have it in 2. It's not the fastest cs ever, but they do try.

My complaint is that I have emailed them 2 times in the last 2 weeks and haven't received a response.  Maybe I should call. 

Quote:

Originally Posted by VegasLover75 

 

My complaint is that I have emailed them 2 times in the last 2 weeks and haven't received a response.  Maybe I should call. 

I agree - I think it's unfair to say that about other people's experiences just because you personally have not had a bad experience with CS, and really this applies to GB or anywhere else. Just because you've never had a problem (which is great!) doesn't mean it discounts other people's experiences.

Quote:

Originally Posted by yousoldtheworld 

 

This is the box I'm hoping for! I don't care what color I get, I just don't want black or brown. :)

 

And when I get my box, my code is all yours. I have no interest in it. :)

I'm allergic to perfume so you can have my perfume stick. Though I'm hoping for the blush that people got last month.

Quote:

Originally Posted by DiorAdora 

If anyone is planning not to use the Nume code I'd be so delighted to buy another straightener. My hair is so curly I d love to have one for my suit case and my house! Thank you for your kindness it will def be used with great love!

I haven't gotten my box, but you're more than welcome to take mine.

Quote:

Originally Posted by Kyuu 

I agree - I think it's unfair to say that about other people's experiences just because you personally have not had a bad experience with CS, and really this applies to GB or anywhere else. Just because you've never had a problem (which is great!) doesn't mean it discounts other people's experiences.

I have found that most people's complaints revolve around them not responding to emails, I have found many companies don't really respond to emails that quickly. If you want a quick response then call. There is a number that they always seem to answer. 

Received my 2 tracking #'s today--1 for R29 and 1 for Nov.  No tracking info though.  I'd guess I'm getting them soon since I'm in NYC.  Was so jealous of you guys who received your boxes over the long weekend!  

I just received my shipment email with tracking number, but the tracking number doesn't work, or isn't working yet.

Quote:

Originally Posted by Mystica 

I just received my shipment email with tracking number, but the tracking number doesn't work, or isn't working yet.

Me too, except I already got my box on Saturday lol

Quote:

Originally Posted by AngiexR 

Quote:

Originally Posted by yousoldtheworld 

 

This is the box I'm hoping for! I don't care what color I get, I just don't want black or brown. :)

 

And when I get my box, my code is all yours. I have no interest in it. :)

I'm allergic to perfume so you can have my perfume stick. Though I'm hoping for the blush that people got last month.

I would love it! Not sure what I have to trade yet until I get my box though!

I also just got my shipping email...tracking isn't working yet. I hope mine shows up in the next couple of days, since others have had that happen! I'm getting antsy.

Quote:

Originally Posted by yousoldtheworld 

I also just got my shipping email...tracking isn't working yet. I hope mine shows up in the next couple of days, since others have had that happen! I'm getting antsy.

I just thought this was really weird and wanted to share. I ordered 2 boxes for this month and I received shipping info with the SAME tracking number that doesn't work. I won't throw it up on here but the last 8 numbers on the tracking is 20000000 which is extremely odd and unlikely since they ship them individually and was signed up under different email accounts. 

Anyone else have the same last 8 on their tracking?

Yep, same here :O

Quote:

Originally Posted by Babs 

I just thought this was really weird and wanted to share. I ordered 2 boxes for this month and I received shipping info with the SAME tracking number that doesn't work. I won't throw it up on here but the last 8 numbers on the tracking is 20000000 which is extremely odd and unlikely since they ship them individually and was signed up under different email accounts. 

 

Anyone else have the same last 8 on their tracking?

Quote:

Originally Posted by Babs 

I just thought this was really weird and wanted to share. I ordered 2 boxes for this month and I received shipping info with the SAME tracking number that doesn't work. I won't throw it up on here but the last 8 numbers on the tracking is 20000000 which is extremely odd and unlikely since they ship them individually and was signed up under different email accounts. 

 

Anyone else have the same last 8 on their tracking?

OMG--I didn't even notice that.  I have 2 boxes too with the same tracking # and the same last 8 as yours.  Mine are both under the same acct, but one is R29 and one is not.  Ugh, I don't feel like calling them AGAIN.  Just spoke to them this morning and didn't get much info--Boxes shipped, they're having system problems with tracking #'s (cuz that's different than every month?).  

Quote:

Originally Posted by Babs 

I just thought this was really weird and wanted to share. I ordered 2 boxes for this month and I received shipping info with the SAME tracking number that doesn't work. I won't throw it up on here but the last 8 numbers on the tracking is 20000000 which is extremely odd and unlikely since they ship them individually and was signed up under different email accounts. 

 

Anyone else have the same last 8 on their tracking?

Yup. Both had the same tracking number for mine with 20000000.

Same here - My tracking number had 20000000 at the end.   I'm in Florida, so I probably won't get my box for a while anyway.