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Glossybox - November 2012 - Page 13

post #361 of 776
Quote:
Originally Posted by Mystica View Post

Has anyone had their customer service issues completely unresolved?  From what I've read, they're basically just slow as molasses in resolving complaints and answering customer inquiries, but they eventually do their best to actually resolve them.  

 

If I had any impression that GB just callously flips the bird at their customers, I never would have signed up.  

 

To me, it seems like it's more stress than it's worth. I am very much looking forward to my December box though and doubt anything will make me regret investing in it (I was lucky to grab it for just under $10)! Again, they always seem to have great products! I'm glad you're happy with GB though!

post #362 of 776
Quote:
Originally Posted by lovelywhim View Post

Quote:
Originally Posted by Mystica View Post

Has anyone had their customer service issues completely unresolved?  From what I've read, they're basically just slow as molasses in resolving complaints and answering customer inquiries, but they eventually do their best to actually resolve them.  

 

If I had any impression that GB just callously flips the bird at their customers, I never would have signed up.  

 

To me, it seems like it's more stress than it's worth. I am very much looking forward to my December box though and doubt anything will make me regret investing in it (I was lucky to grab it for just under $10)! Again, they always seem to have great products! I'm glad you're happy with GB though!

 

I have only had issues once, with a missing item, but they did eventually take care of it. It took a couple of weeks...but keep in mind that was also the same time as the hurricane, so I am less upset about it as I would be under normal circumstances.

 

From what I've seen, they do tend to handle issues, but they are slow. So to me, the products are worth it. If they stop resolving issues, that will likely change.

post #363 of 776
Quote:
Originally Posted by pride View Post

Came back to my box today! Got

 

Warning: Spoiler! (Click to show)

Hand cream

Illamasqua in Thrash - it's orange
Argan Oil
Perfume Stick
Truffle Serum

 

Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. ;) 

 

I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. :)

I didn't get a Nume code though. :( Does anyone not want theirs or do you think it's something I should contact GB about?

 

This is the box I'm hoping for! I don't care what color I get, I just don't want black or brown. :)

 

And when I get my box, my code is all yours. I have no interest in it. :)

post #364 of 776
Quote:
Originally Posted by pride View Post

Came back to my box today! Got

 

Warning: Spoiler! (Click to show)

Hand cream

Illamasqua in Thrash - it's orange
Argan Oil
Perfume Stick
Truffle Serum

 

Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. ;) 

 

I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. :)

I didn't get a Nume code though. :( Does anyone not want theirs or do you think it's something I should contact GB about?

You can totally have mine.  I will PM it to you.  

post #365 of 776
Quote:
Originally Posted by pride View Post

Came back to my box today! Got
Warning: Spoiler! (Click to show)
Hand cream
Illamasqua in Thrash - it's orange
Argan Oil
Perfume Stick
Truffle Serum

Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. wink.gif 

I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. smile.gif
I didn't get a Nume code though. frown.gif Does anyone not want theirs or do you think it's something I should contact GB about?

Hi haven't got my box yet but when I do I'll give you my nume code- I'd rather give it to someone than have it end up in my junk drawer ...lol!

S.
post #366 of 776
Quote:
Originally Posted by lovelywhim View Post

 

To me, it seems like it's more stress than it's worth. I am very much looking forward to my December box though and doubt anything will make me regret investing in it (I was lucky to grab it for just under $10)! Again, they always seem to have great products! I'm glad you're happy with GB though!

I don't know if I'm happy with them or not! xP  This will be my first box.  

I also got the Dec. deal at less than $10, so I'm glad that my next month will be minimal risk, given that I haven't received ANY box from them yet.  

The CS issues is why I opted for Sample Society initially over Glossybox, even though the content of GB's were more pleasing to me.  But, given that the main gripe with GB was that their CS was slow, and given that the content of Sample Society boxes were so underwhelming (despite their stellar CS) I switched to GB because from what I'd seen, they do resolve whatever issues people may have, even if it takes forever.  I'd rather deal with painfully slow CS in exchange for good (or interesting/exciting) products, than with great CS for products I have no interest in.  (i.e. boring and overly priced skincare (goo) in teensy-weensy samples)  After all, infomercials pawning off crap have great CS. xP

post #367 of 776
I was looking at the NuMe stuff. The petite is $125 and the Vintage is $165. I think the Vintage is better for me and while perusing the web I found CUTEHAIR promo works for $120 off, which is a better deal. It didn't work when I had the petite in, but it worked on the Vitage, so the total is $45 instead of the $65 it would be with the Glossy promo. Just an FYI if anyone was planning on using the code! Mine will be up for grabs since I'm using this promo instead.
post #368 of 776

yousoldtheworld, brio444, Shauna999:

Thank you so much for the offer <3 Brio was nice enough to send me her code in a message, where I could read the fine print more carefully...I thought I had seen on a previous picture that they were eligible for extensions, but then I realized the fine print said not on the feather ones. :( Would have loved to get them for my sister for Christmas. I might take another look at some of their tools but I'm not as eager for a code anymore, haha. Appreciate the offers though!! :)

post #369 of 776
Quote:
Originally Posted by pride View Post

Came back to my box today! Got
Warning: Spoiler! (Click to show)
Hand cream
Illamasqua in Thrash - it's orange
Argan Oil
Perfume Stick
Truffle Serum

Stoked I got the hand cream, was wanting that. Also ended up loving the scent of my perfume stick, I seem to like those really sweet, admittedly probably sickening for some people scents. wink.gif 

I am eh on the Medium pencil. I guess orange lips are in now or something but I don't know if I want to do that? If anyone with a "boring" color wants to trade, I would jump on that so fast. smile.gif
I didn't get a Nume code though. frown.gif Does anyone not want theirs or do you think it's something I should contact GB about?

I wont be using my nume code. I bought something when I got the code in Ipsy forever ago and rarely us what I bought. I just dont have my box yet to message it to you.
post #370 of 776
Haha! Ignore my post just read that you didnt need it anymore but if anyone wants mine they are welcome to it when I get my box.
post #371 of 776
If anyone is planning not to use the Nume code I'd be so delighted to buy another straightener. My hair is so curly I d love to have one for my suit case and my house! Thank you for your kindness it will def be used with great love!
post #372 of 776
Quote:
Originally Posted by heartsandwhimsy View Post


I wont be using my nume code. I bought something when I got the code in Ipsy forever ago and rarely us what I bought. I just dont have my box yet to message it to you.


I'd love it if you want to include it in our trade for the missha BB cream. Now lets hope they don't send me #31 lol

post #373 of 776

By the way, for anyone interested in bright colors, here's a photo of my lime green/yellow Whiplash. I'd love to trade for any of the "boring" lip colors like nude pink (Vow, Hex), or raspberry/burgundy (Strumpet, Spell, Torment, etc.) or the hand cream or Lierac scrub.

 

 

Warning: Spoiler! (Click to show)

 

700

 

On its own it's a lovely color! I'm just not brave enough to use it as an eyeliner and because of my hooded eyes I can't use it as eyeshadow either (here's a link I found online of what that would look like).

I haven't taken the cap off, let alone swatched it. Just gave it a confused look when I took it out of the box, ha.

I'll gladly add the hair styler $100 code as well. So send me a PM if interested! 

post #374 of 776

I don't know why everyone always complains about glossy box's cs...i have really never had a problem. Last month my bamboo hair shine stuff leaked all over my box and (it took awhile because of the hurricane) but I eventually received it. This month I was having trouble with my survey's and they credited my account the points. I was also missing the argon oil and the coupon that went with it and I just spoke with them and they told me they would mail it out by the end of the week and I should have it in 2. It's not the fastest cs ever, but they do try.

post #375 of 776
Quote:
Originally Posted by Shannon28 View Post


I'd love it if you want to include it in our trade for the missha BB cream. Now lets hope they don't send me #31 lol

That sounds great : )
post #376 of 776
Quote:
Originally Posted by Rachel Liane View Post

I don't know why everyone always complains about glossy box's cs...i have really never had a problem. Last month my bamboo hair shine stuff leaked all over my box and (it took awhile because of the hurricane) but I eventually received it. This month I was having trouble with my survey's and they credited my account the points. I was also missing the argon oil and the coupon that went with it and I just spoke with them and they told me they would mail it out by the end of the week and I should have it in 2. It's not the fastest cs ever, but they do try.

 

My complaint is that I have emailed them 2 times in the last 2 weeks and haven't received a response.  Maybe I should call. 

post #377 of 776
Quote:
Originally Posted by VegasLover75 View Post

 

My complaint is that I have emailed them 2 times in the last 2 weeks and haven't received a response.  Maybe I should call. 


I agree - I think it's unfair to say that about other people's experiences just because you personally have not had a bad experience with CS, and really this applies to GB or anywhere else. Just because you've never had a problem (which is great!) doesn't mean it discounts other people's experiences.

post #378 of 776
Quote:
Originally Posted by yousoldtheworld View Post

 

This is the box I'm hoping for! I don't care what color I get, I just don't want black or brown. :)

 

And when I get my box, my code is all yours. I have no interest in it. :)


I'm allergic to perfume so you can have my perfume stick. Though I'm hoping for the blush that people got last month.

post #379 of 776
Quote:
Originally Posted by DiorAdora View Post

If anyone is planning not to use the Nume code I'd be so delighted to buy another straightener. My hair is so curly I d love to have one for my suit case and my house! Thank you for your kindness it will def be used with great love!


I haven't gotten my box, but you're more than welcome to take mine.

post #380 of 776
Quote:
Originally Posted by Kyuu View Post


I agree - I think it's unfair to say that about other people's experiences just because you personally have not had a bad experience with CS, and really this applies to GB or anywhere else. Just because you've never had a problem (which is great!) doesn't mean it discounts other people's experiences.

I have found that most people's complaints revolve around them not responding to emails, I have found many companies don't really respond to emails that quickly. If you want a quick response then call. There is a number that they always seem to answer. 

post #381 of 776

Received my 2 tracking #'s today--1 for R29 and 1 for Nov.  No tracking info though.  I'd guess I'm getting them soon since I'm in NYC.  Was so jealous of you guys who received your boxes over the long weekend!  

post #382 of 776

I just received my shipment email with tracking number, but the tracking number doesn't work, or isn't working yet.

post #383 of 776
Quote:
Originally Posted by Mystica View Post

I just received my shipment email with tracking number, but the tracking number doesn't work, or isn't working yet.

Me too, except I already got my box on Saturday lol

post #384 of 776
Quote:
Originally Posted by AngiexR View Post

Quote:
Originally Posted by yousoldtheworld View Post

 

This is the box I'm hoping for! I don't care what color I get, I just don't want black or brown. :)

 

And when I get my box, my code is all yours. I have no interest in it. :)


I'm allergic to perfume so you can have my perfume stick. Though I'm hoping for the blush that people got last month.

 

I would love it! Not sure what I have to trade yet until I get my box though!

post #385 of 776

I also just got my shipping email...tracking isn't working yet. I hope mine shows up in the next couple of days, since others have had that happen! I'm getting antsy.

post #386 of 776
Quote:
Originally Posted by yousoldtheworld View Post

I also just got my shipping email...tracking isn't working yet. I hope mine shows up in the next couple of days, since others have had that happen! I'm getting antsy.

I just thought this was really weird and wanted to share. I ordered 2 boxes for this month and I received shipping info with the SAME tracking number that doesn't work. I won't throw it up on here but the last 8 numbers on the tracking is 20000000 which is extremely odd and unlikely since they ship them individually and was signed up under different email accounts. 

 

Anyone else have the same last 8 on their tracking?

post #387 of 776

Yep, same here :O

Quote:
Originally Posted by Babs View Post

I just thought this was really weird and wanted to share. I ordered 2 boxes for this month and I received shipping info with the SAME tracking number that doesn't work. I won't throw it up on here but the last 8 numbers on the tracking is 20000000 which is extremely odd and unlikely since they ship them individually and was signed up under different email accounts. 

 

Anyone else have the same last 8 on their tracking?

post #388 of 776
Quote:
Originally Posted by Babs View Post

I just thought this was really weird and wanted to share. I ordered 2 boxes for this month and I received shipping info with the SAME tracking number that doesn't work. I won't throw it up on here but the last 8 numbers on the tracking is 20000000 which is extremely odd and unlikely since they ship them individually and was signed up under different email accounts. 

 

Anyone else have the same last 8 on their tracking?

OMG--I didn't even notice that.  I have 2 boxes too with the same tracking # and the same last 8 as yours.  Mine are both under the same acct, but one is R29 and one is not.  Ugh, I don't feel like calling them AGAIN.  Just spoke to them this morning and didn't get much info--Boxes shipped, they're having system problems with tracking #'s (cuz that's different than every month?).  

post #389 of 776
Quote:
Originally Posted by Babs View Post

I just thought this was really weird and wanted to share. I ordered 2 boxes for this month and I received shipping info with the SAME tracking number that doesn't work. I won't throw it up on here but the last 8 numbers on the tracking is 20000000 which is extremely odd and unlikely since they ship them individually and was signed up under different email accounts. 

 

Anyone else have the same last 8 on their tracking?

Yup. Both had the same tracking number for mine with 20000000.

post #390 of 776

Same here - My tracking number had 20000000 at the end. icon_rolleyes.gif  I'm in Florida, so I probably won't get my box for a while anyway.

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