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Glossybox - November 2012 - Page 22

post #631 of 776
I am actually furious with them right now. They charged me on the 15th, no tracking or box ever arrived. It is impossible to talk to anyone! None of my emails have been answered, and their phone number is basically bogus--no one picks up and you can't leave a message.
post #632 of 776

Do you get ALL of the items show on the November box webpage?  Or just some of them?  Thanks!

post #633 of 776

I'm liking the Skin&Co Roma Truffle Serum, but can't decide if it's worth purchasing. I'm not entirely sure if it's doing anything special! Let me know if you have one you want to trade :)

post #634 of 776
Quote:
Originally Posted by geeker View Post

Do you get ALL of the items show on the November box webpage?  Or just some of them?  Thanks!

Just 5 of them...not all.

post #635 of 776
Quote:
Originally Posted by bbbrandnewww View Post

I'm liking the Skin&Co Roma Truffle Serum, but can't decide if it's worth purchasing. I'm not entirely sure if it's doing anything special! Let me know if you have one you want to trade :)

 

I have 2 bottles. I have used one bottle twice (very small amt) and it irritated my skin. I tend to be very sensitive. I'm willing to trade out both of those. What do you have to offer? 

post #636 of 776

I actually emailed them over the weekend and (politely) asked about the bb cream, and they sent me a reply on monday saying that they would send me a new one. I was actually really impressed with their customer service, bc in the times I've contacted other subscription companies (ahem bb...), have gotten way delayed banned responses :| 

 

now as to whether i'll actually get the new bb cream...we'll see lol

post #637 of 776
Quote:
Originally Posted by zadidoll View Post

 

I like the products in the Glossyboxes but what you posted essentially is what happened to me. Glossybox's customer service is HORRIBLE and their packing of products just as bad. My June box had something leaking all over that ruined the pink box and of course the item was damaged. Oh yeah, the AHAVA body wash. On top of that I didn't GET the June box until JULY after JULY'S payment was made which irked me. The June replacement finally did come - in AUGUST and of course another item in the box was leaking and I NEVER did get the AHAVA body wash from Glossybox, thankfully AHAVA's PR was kind enough to replace it for me at Cosmoprof's trade show but honestly the experience I had with GB makes me stay away from signing back up no matter how good the products are. It's too risky at $21 a month to maybe get the product(s) intact.

That's nuts! I feel your pain. 

Their customer service is so shockingly bad it's bordering on abusive.

 

What are your favorite subs? 

I am fairly new to this (except for a long standing relationship with New Beauty Test Tube)

and I've recently subscribed to BB, GB, SS, PopSugar and Ipsy.

I am testing out a bunch until I find my favs.

Would love to hear your pov.

 

Thanks!

post #638 of 776
Quote:
Originally Posted by mermuse View Post

I sent an email out on Saturday about my defective/broken blush and I got an email yesterday saying they'd ship me a replacement right away.  That's been my only real experience contacting them thus far.  Maybe they were sorting through stuff to start replying just recently?  I have no idea, but I'm sorry to hear others are experiencing frustrations.  :(

I am really glad to hear that. I hope my situation is the exception not the rule. I really want to love GB, but their customer "dis-service" is making that impossible! 

Enjoy the blush. I hope it arrives safe and sound for the holidays!

post #639 of 776
Quote:
Originally Posted by bbbrandnewww View Post

I'm liking the Skin&Co Roma Truffle Serum, but can't decide if it's worth purchasing. I'm not entirely sure if it's doing anything special! Let me know if you have one you want to trade smile.gif

I have one as well that I probably won't use if you want to do a trade.
post #640 of 776

 Hi Ladies-

 

When you use the serum and moisturizer/night cream/day cream, how much do you put on?  I'm very conservative and am wondering if I'm not using enough to be beneficial.

post #641 of 776
Quote:
Originally Posted by PaulaG View Post

 Hi Ladies-

 

When you use the serum and moisturizer/night cream/day cream, how much do you put on?  I'm very conservative and am wondering if I'm not using enough to be beneficial.


My average is about the size of a pea.

post #642 of 776
Quote:
Originally Posted by PaulaG View Post

 Hi Ladies-

 

When you use the serum and moisturizer/night cream/day cream, how much do you put on? 

I use about a dime-sized blob of the truffle serum and then maybe a pea-sized amount of moisturizer on top (a little less than usual).

post #643 of 776
Quote:
Originally Posted by lechatonrose View Post

I received a blush this month that is the same brand and color that they sent me last month. I emailed them about it 5 days ago and haven't heard anything back, of course I can't get through on the phone. I saw that a few of you went through this as well, did they do anything for you?

They got back to me today. It was a nice reply and they're going to send a new product. It might have taken longer than I'd like but at least they responded.
post #644 of 776

By the way that whole blush falling out of the pan thing? Count me in. :/

 

 

 

 

400

post #645 of 776
Quote:
Originally Posted by cranraspberry View Post

By the way that whole blush falling out of the pan thing? Count me in. :/

 

 

 

 

400

 

 

:-/  Yeah, it's like it was never adhered.  The back of mine is even speckled with silver from the pan.  I have no idea how that happened.  They said they'd replace it for me, and here's hoping because other than the error rendering it mostly unusable, the product is wonderful.

post #646 of 776
Quote:
Originally Posted by mermuse View Post
 the product is wonderful.

It totally made the whole box worthwhile for me. Such a shame - mine broke the second time I used it. And worst of all, I can't even go out and buy a replacement!

 

I sent them a message about it as well, but I doubt I'll get a replacement. Mine's still kind of useable. 

post #647 of 776
Quote:
Originally Posted by cranraspberry View Post

It totally made the whole box worthwhile for me. Such a shame - mine broke the second time I used it. And worst of all, I can't even go out and buy a replacement!

I sent them a message about it as well, but I doubt I'll get a replacement. Mine's still kind of
useable

You can fix that! I saw a tutorial on Pinterest on how to fix broken eyeshadows and blushes. If you are interested I can find it for you.
post #648 of 776

Yeah, I thought about trying to fix the few chunks that I have left, but they need to know there was a manufacturing error too.  It's not like I dropped it; it wasn't attached in the first place.

 

I thought this would be at least something good to practice fixing since it's pretty much a loss and I allegedly am getting another one.

post #649 of 776

I saw some girls who experienced the same problem so I thought it would be better to share here -

I was one of the girls who bought their 3-month subscription using COSMO code back in Oct and got the Oct box with no problem. However, I read that not only me, but some other girls didn't receive anything for Nov - not only no shipping notice, but no order confirmation from the very beginning.

So I contacted Glossybox using the online form, and waited 4 days before getting a reply, they reverted nicely and asked for a status update - whether I still didn't receive anything. I said no and pointed out that there was not even an order confirmation for me.

No replies since, but 3 days after I replied their email, I received a "Your package has shipped!!" email from this weird sender namely "US Fulfilment Center". As all my other purchases are already on their way and I have all the tracking numbers, I suspect that this is the missing November Glossybox they sent to me.

Definitely not a pleasant experience but I appreciate their effort in making things up. Though I'm not going to continue with my subscription after the 3 months (or 4 months as I "should" get one month free), because I really don't want to spend my valuable time in these kind of matter ever again.

post #650 of 776
Quote:
Originally Posted by heartsandwhimsy View Post

You can fix that! I saw a tutorial on Pinterest on how to fix broken eyeshadows and blushes. If you are interested I can find it for you.
I would be so grateful!!! I kind of stuck it back in there, bit there are more and more "crumbs" coming off every time I swish my brush around in it, so it's far from perfect.
post #651 of 776
Quote:
Originally Posted by tanyamib View Post
I received a "Your package has shipped!!" email from this weird sender namely "US Fulfilment Center". As all my other purchases are already on their way and I have all the tracking numbers, I suspect that this is the missing November Glossybox they sent to me.

 I got that same super weird ass email out of nowhere. I'm not expecting another GB and I have no clue what it could possibly be from.

post #652 of 776
Quote:
Originally Posted by bbbrandnewww View Post

 I got that same super weird ass email out of nowhere. I'm not expecting another GB and I have no clue what it could possibly be from.


i got an email saying that too and i had no idea where it was from!

post #653 of 776
Thread Starter 

I got it, too, and was so confused! How do we know it's from GB? I mean, I guess since we all have GB in common it would make sense..?

 

ETA another weird thing is that the tracking number doesn't work for me.

post #654 of 776
Quote:
Originally Posted by JessP View Post

I got it, too, and was so confused! How do we know it's from GB? I mean, I guess since we all have GB in common it would make sense..?

 

ETA another weird thing is that the tracking number doesn't work for me.


i ordered two but only got one of those weird emails. maybe its something else we all have in common, like another subscription

post #655 of 776

^ I got one too, and that I was credited 100 points? I have no idea what they're talking about since I received my Nov bag but thought it might be a mistaken when they meant that they were shipping me a new BB cream? :\

post #656 of 776
I got the same shipping notice today and had no clue what it was for. Odd... I signed up with the cosmo code and received my nov box.
post #657 of 776
Quote:
Originally Posted by nkjm View Post

^ I got one too, and that I was credited 100 points? I have no idea what they're talking about since I received my Nov bag but thought it might be a mistaken when they meant that they were shipping me a new BB cream? :\

That sounds like a Birchbox reply.

post #658 of 776

I got this email, too. Except mine was from Glossybox saying "your box has shipped!" I received my R29 box last week, so I have no idea why they're sending me another box....??? I signed up for another 3 months on 11/28, so I was hoping they weren't sending me a November box to start the 3 months, but I don't think that's the case. I think they've got some logistical issues and have sent most R29ers 2 boxes this month.

 

I'm supposed to get the 2nd box today or tomorrow. Wonder if it'll be the R29 or regular November box?

post #659 of 776

Okay!

 

I got the same shipping e-mail and I have never subscribed to Glossybox.

post #660 of 776
Thread Starter 
Quote:
Originally Posted by amberlamps View Post

Okay!

I got the same shipping e-mail and I have never subscribed to Glossybox.
Ahh! A twist! Lol where in heck is this from?! Oh and to answer your question from the PopSugar thread - it's from an sselect email address with the name of US Fulfillment Center. I ended up thinking it was spam until I saw these posts. Unless we all got spammed? Who knows!
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