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Glossybox - November 2012 - Page 25

post #721 of 776
Thread Starter 
Quote:
Originally Posted by mermuse View Post

Did anyone with the R29 deal get surveys for only the November box?  I don't know if they did any surveys for the curated items at all, and they only had 4/5 surveys up from the Nov box for me.  I didn't see one for the blush.
I only ordered the R29 box and surveys haven't been up for me at all - I emailed GB on Saturday and Nicole said they were working to fix a glitch in the survey system. I'm going to check again later and may send another email if I still don't see them.
post #722 of 776

I did not have an R29 box but I did receive the blush and I did not have surveys for it either.  I guess the "extra" survey was to cover it?  Cover it points wise, not review wise, sorry.

Quote:
Originally Posted by mermuse View Post

Did anyone with the R29 deal get surveys for only the November box?  I don't know if they did any surveys for the curated items at all, and they only had 4/5 surveys up from the Nov box for me.  I didn't see one for the blush.

post #723 of 776

Thanks for the feedback!  I'm going to give them a few days before I email them, then.  This sounds like the norm at this point.

post #724 of 776
Quote:
Originally Posted by Eleda View Post

I am just speechless. I got another November box, but no refinery box which I actually bought. I lost all hope I will ever get it "sad face".

I finally got my R29 box today so there is hope for you.  Hope yours arrives soon!

post #725 of 776
Quote:
Originally Posted by Hootiehoo View Post

I finally got my R29 box today so there is hope for you.  Hope yours arrives soon!

You're giving me hope too! R29 contacted them for me about a week or two ago since glossybox never reply to emails and they never answer their phone. Glossybox told r29 cs that they were sending me my r29 box asap. So maybe I'll get mine in the next few days...

post #726 of 776

I finally got a reply back regarding the nearly empty skin and co package. Apparently they are providing another product to replace it because the number of emails they've received indicates there's been a problem with the packaging. It's still a mystery what exactly will be shipped in place of the truffle serum, all I was told is it is a collagen serum.

post #727 of 776
Quote:
Originally Posted by Shannon28 View Post

I finally got a reply back regarding the nearly empty skin and co package. Apparently they are providing another product to replace it because the number of emails they've received indicates there's been a problem with the packaging. It's still a mystery what exactly will be shipped in place of the truffle serum, all I was told is it is a collagen serum.

How long did it take you to get a reply from them?

 

I have been trying endlessly to reach them for 3 weeks to find out why my November box is still "processing" and no response.

post #728 of 776
Quote:
Originally Posted by Dalisay View Post

You're giving me hope too! R29 contacted them for me about a week or two ago since glossybox never reply to emails and they never answer their phone. Glossybox told r29 cs that they were sending me my r29 box asap. So maybe I'll get mine in the next few days...

That was nice of R29 to contact them.  I guess I cant complain too much.  I got my R29 finally, my normal tis the season box and an extra tis the season that I wasn't entitled too. The extra box will be divided up as little stocking stuffers for my teenage nieces and whatever my ma wants.

win-win-win

post #729 of 776
Quote:
Originally Posted by JessP View Post

OH my goodness.. thanks for noting that the site's back up! Unfortunately, my surveys are (still) not up. I haven't been able take any November surveys and I'm 100 points away from a free box, ugh. I'll check in with GB again tomorrow I think.

They never did get around to loading my October surveys.  People were getting their November boxes before GB ever bothered getting back to me after two weeks, two or three Twitter messages, and five or six emails.  No surveys, but they gave me 500 points, but I had to keep after them and finally basically demand that they just give me the survey points that I would have received if they had their shit together.  

 

Anyway.  I would advise you to start emailing now and forward the email chain back to them requesting an update every three days with "2ND REQUEST," "3RD REQUEST," etc., in the subject line as a running count of how many times you have sent the request.  Make sure when you send the inquiry that you specify that you are asking for the *November* surveys because if you don't, they will just tell you that the December boxes are still going out, so they don't have the surveys up yet and then proceed to ignore your multiple followup emails for the next two weeks.  And then there's Twitter, although they usually just tell you to DM your name and email address to them, and then you get to wait another week for them to get around to responding.  I got to the point where I was on the verge of sending that email chain back to them every single day because, seriously, MORE THAN TWO WEEKS, but they finally responded right before I actually did snapped and started doing it *every* day.

post #730 of 776
Thread Starter 
Quote:
Originally Posted by meaganola View Post

They never did get around to loading my October surveys.  People were getting their November boxes before GB ever bothered getting back to me after two weeks, two or three Twitter messages, and five or six emails.  No surveys, but they gave me 500 points, but I had to keep after them and finally basically demand that they just give me the survey points that I would have received if they had their shit together.  

 

Anyway.  I would advise you to start emailing now and forward the email chain back to them requesting an update every three days with "2ND REQUEST," "3RD REQUEST," etc., in the subject line as a running count of how many times you have sent the request.  Make sure when you send the inquiry that you specify that you are asking for the *November* surveys because if you don't, they will just tell you that the December boxes are still going out, so they don't have the surveys up yet and then proceed to ignore your multiple followup emails for the next two weeks.  And then there's Twitter, although they usually just tell you to DM your name and email address to them, and then you get to wait another week for them to get around to responding.  I got to the point where I was on the verge of sending that email chain back to them every single day because, seriously, MORE THAN TWO WEEKS, but they finally responded right before I actually did snapped and started doing it *every* day.

Thank you for these tips!! I will definitely use them, as I just checked again and still no surveys. I like the "2ND REQUEST" etc. labeling - I hope it gets the point across lol!

post #731 of 776
Quote:
Originally Posted by meaganola View Post

They never did get around to loading my October surveys.  People were getting their November boxes before GB ever bothered getting back to me after two weeks, two or three Twitter messages, and five or six emails.  No surveys, but they gave me 500 points, but I had to keep after them and finally basically demand that they just give me the survey points that I would have received if they had their shit together.  

 

Anyway.  I would advise you to start emailing now and forward the email chain back to them requesting an update every three days with "2ND REQUEST," "3RD REQUEST," etc., in the subject line as a running count of how many times you have sent the request.  Make sure when you send the inquiry that you specify that you are asking for the *November* surveys because if you don't, they will just tell you that the December boxes are still going out, so they don't have the surveys up yet and then proceed to ignore your multiple followup emails for the next two weeks.  And then there's Twitter, although they usually just tell you to DM your name and email address to them, and then you get to wait another week for them to get around to responding.  I got to the point where I was on the verge of sending that email chain back to them every single day because, seriously, MORE THAN TWO WEEKS, but they finally responded right before I actually did snapped and started doing it *every* day.

I could be wrong, but I believe the way the "tickets" work is that when you email them your ticket is put into a certain order based on when they received your email, and every time you re-send an email or reply again, your ticket goes to the end of the line. At least this is what happened with me when I had to contact a CS rep at another company. Still doesn't excuse a 2 week response time though.

post #732 of 776
Quote:
Originally Posted by Hootiehoo View Post

I finally got my R29 box today so there is hope for you.  Hope yours arrives soon!

Thank you! I am still waiting for my box, but I see there is hope :)

post #733 of 776
Quote:
Originally Posted by LisaLeah View Post

How long did it take you to get a reply from them?

 

I have been trying endlessly to reach them for 3 weeks to find out why my November box is still "processing" and no response.

I tried to reach them , but couldn't during the day. Try calling early in the morning, right when they open.

post #734 of 776

That's so weird. when I asked about my bb cream, they responded right away and i got it yesterday ( a full size missha bb cream in my color. i was expecting the trial and was so shocked). PLUS I got my R29 box and a regular box (i used the products thinking that they made a mistake in shipping me a box instead of a bb cream) this month even though I only did the R29 deal....I guess I hit GB gold and got good customer service + extra luckiness. yay me? lol :x

post #735 of 776
Quote:
Originally Posted by katie danielle View Post

I could be wrong, but I believe the way the "tickets" work is that when you email them your ticket is put into a certain order based on when they received your email, and every time you re-send an email or reply again, your ticket goes to the end of the line. At least this is what happened with me when I had to contact a CS rep at another company. Still doesn't excuse a 2 week response time though.

Depends on the system. If they are using parature (idk how popular it is, but I've used it at a previous job) the order tickets are answered is based on what issues the CSR wants to solve, lol. Where I was working, it wasn't a problem, since I got through all my emails in about 3 hours, but with glossy...its a problem. 

post #736 of 776

I got my Heartland loofa order today.  They sent a little note (not hand-written, but nice font) saying, "Thank you for ordering!  We strive to create quality products that add a little luxury into everyday life.  Please enjoy these samples.  Stay in touch" and a package of samples (cause if they sent that note without samples it would just be silly).  Four little soaps, and a half-thick-or-so extra loofa in Gentleman's Choice - although I already had a full-size one in the order for hubby.  (One of the little soaps was also men's - "Mighty Good Man olive oil soap".)  I thought that was so nice, and (unlike when Birchbox sends me men's samples in MY bb) I really loved that a couple of the samples were men's stuff! 

 

I'll give the loofa sample to my nephew.  He'll like it.  *NodNod*

post #737 of 776

so disgusted with them. wrote them a very lengthy email today (after about three before). their site was down on Monday and phone was offline since.

click if you need some late night entertainment.

Warning: Spoiler! (Click to show)

To Whom this may concern,

       Please understand that below is a copy of the message sent to GB USA, I am only contacting GB HQ in London out of sheer frustration and utter disgust. I hope that you will find this helpful in recognizing that GB USA has serious operation issues, and work toward resolving them. Thank you!

Hello Danielle,
I spoke to you last week regarding my R29 November GB. I was re-assured by you that, yet again, my box was not shipped out with the others, and will get shipped out "from the office", and to allow a few days to receive the tracking information.
I have been trying to contact GB since Monday of this week, only to be met with your generic message saying you are experiencing a high call volume, and to basically e-mail. I have called every day since, several times per day, and have received the the same message, so I am sending you this follow up email. I love the service that GB provides, and for the most part, have not experienced any negativity since I became a member in June or July 2012, this fiasco, however, has left me on the verge of cancellation and contacting the GB HQ with regards to how poorly the GB USA operations are run. I know mix ups happen, and given our difficult circumstances with the hurricane six weeks ago, I was more than willing to wait, what I do not understand are all the different reassuring "you will receive the R29 box", "your box was sent out since 11/19", "yes you will get your November box, don't worry" to "no, we did not send anything for you, but we will send from the office this week". Quite honestly, at this point, if the november R29 GB shows up, I will believe in miracles. I am asking you to respond back to me with the tracking number for my November GB that supposedly went out, or please let me know if I can pick it up from you, seeing that my box seems to keep missing your shipping window. I am in the NYC area as well. Thank you.
PS- Below is my communication with your rep with regards to this matter, when I was reassured that I will be receiving what I paid for. I understand Nicole is no longer employed by your company, but she was responding on your behalf at the time.


Type your response ABOVE THIS LINE to reply
--------------------------------------------------------------------------------


Subject: Contact Form

--------------------------------------------------------------------------------
NOV 25, 2012  |  06:44PM EST
GLOSSYBOX replied:

Hello P

Yes, you will be receiving the November R29 box.

Best Regards,
The Glossybox Team
--
[Please rate this message here: http://www.nicereply.com/glossybox-usa/nicole/]

Thank you!

The GLOSSYBOX Team

www.GLOSSYBOX.com
855-738-1140

--------------------------------------------------------------------------------
NOV 13, 2012  |  09:12AM EST
Original message
GLOSSYBOX wrote:



Name:
E-mail:
Telephone:

Comment: I wanted to know if my November Box/ order will be processed, because in my order section within my profile, it is showing that the 3 months subscription have expired (in oct.), but I spoke to Nicole a few weeks back, and she re-assured me that I will be receiving my November box, and it was just merely a system glitch (the 3 months sub was purchased using the Refinery 29 coupon code, so it should cover Sept-Nov). I just wanted to make double sure, since I know you guys have a shipment window, and I do not want to be left out only to find out later and miss the November box altogether! Thank you.

--------------------------------------------------------------------------------

This message was sent to  in reference to Case #:
 
 
 

post #738 of 776
Quote:
Originally Posted by Eleda View Post

I tried to reach them , but couldn't during the day. Try calling early in the morning, right when they open.

I tried that multiple times and still they don't answer!

post #739 of 776
Quote:
Originally Posted by PAsh View Post

so disgusted with them. wrote them a very lengthy email today (after about three before). their site was down on Monday and phone was offline since.

click if you need some late night entertainment.

Warning: Spoiler! (Click to show)

To Whom this may concern,

       Please understand that below is a copy of the message sent to GB USA, I am only contacting GB HQ in London out of sheer frustration and utter disgust. I hope that you will find this helpful in recognizing that GB USA has serious operation issues, and work toward resolving them. Thank you!

Hello Danielle,
I spoke to you last week regarding my R29 November GB. I was re-assured by you that, yet again, my box was not shipped out with the others, and will get shipped out "from the office", and to allow a few days to receive the tracking information.
I have been trying to contact GB since Monday of this week, only to be met with your generic message saying you are experiencing a high call volume, and to basically e-mail. I have called every day since, several times per day, and have received the the same message, so I am sending you this follow up email. I love the service that GB provides, and for the most part, have not experienced any negativity since I became a member in June or July 2012, this fiasco, however, has left me on the verge of cancellation and contacting the GB HQ with regards to how poorly the GB USA operations are run. I know mix ups happen, and given our difficult circumstances with the hurricane six weeks ago, I was more than willing to wait, what I do not understand are all the different reassuring "you will receive the R29 box", "your box was sent out since 11/19", "yes you will get your November box, don't worry" to "no, we did not send anything for you, but we will send from the office this week". Quite honestly, at this point, if the november R29 GB shows up, I will believe in miracles. I am asking you to respond back to me with the tracking number for my November GB that supposedly went out, or please let me know if I can pick it up from you, seeing that my box seems to keep missing your shipping window. I am in the NYC area as well. Thank you.
PS- Below is my communication with your rep with regards to this matter, when I was reassured that I will be receiving what I paid for. I understand Nicole is no longer employed by your company, but she was responding on your behalf at the time.


Type your response ABOVE THIS LINE to reply
--------------------------------------------------------------------------------


Subject: Contact Form

--------------------------------------------------------------------------------
NOV 25, 2012  |  06:44PM EST
GLOSSYBOX replied:

Hello P

Yes, you will be receiving the November R29 box.

Best Regards,
The Glossybox Team
--
[Please rate this message here: http://www.nicereply.com/glossybox-usa/nicole/]

Thank you!

The GLOSSYBOX Team

www.GLOSSYBOX.com
855-738-1140

--------------------------------------------------------------------------------
NOV 13, 2012  |  09:12AM EST
Original message
GLOSSYBOX wrote:



Name:
E-mail:
Telephone:

Comment: I wanted to know if my November Box/ order will be processed, because in my order section within my profile, it is showing that the 3 months subscription have expired (in oct.), but I spoke to Nicole a few weeks back, and she re-assured me that I will be receiving my November box, and it was just merely a system glitch (the 3 months sub was purchased using the Refinery 29 coupon code, so it should cover Sept-Nov). I just wanted to make double sure, since I know you guys have a shipment window, and I do not want to be left out only to find out later and miss the November box altogether! Thank you.

--------------------------------------------------------------------------------

This message was sent to  in reference to Case #:
 
 
 

you are brilliant!

I am going to contact the UK as well.

Thanks for the idea!

post #740 of 776
Quote:
Originally Posted by Shannon28 View Post

I finally got a reply back regarding the nearly empty skin and co package. Apparently they are providing another product to replace it because the number of emails they've received indicates there's been a problem with the packaging. It's still a mystery what exactly will be shipped in place of the truffle serum, all I was told is it is a collagen serum.

They replied to my email also. Said that we received the correct amount of the Skin and Co, it was just put in the wrong sized container. No mention of a replacement anything.
post #741 of 776
Quote:
Originally Posted by Ashitude View Post


They replied to my email also. Said that we received the correct amount of the Skin and Co, it was just put in the wrong sized container. No mention of a replacement anything.


Yes, this is typical. They say different things pertaining to the same issue...disturbing.

post #742 of 776
Wow... My advice... RUN! So glad I cancelled when I did. I could foresee this service not getting any better. Glad to know I was right, but sorry for all of you experiencing issues. If you have not received the things you ordered PLEASE CONTACT YOUR CREDIT CARD COMPANIES! If enough people dispute these charges, GB will get the message when their money stops coming in. Credit card companies do not put up with this kind of behavior. Paying for something and not receiving it is ILLEGAL. This is not acceptable no matter what the circumstances are. Hurricane or not... Excuses or not. It is illegal to not provide something that has been paid for.
post #743 of 776

silly me just found out that GB's HQ is in Germany. It is a German company not English as I had previously thought.

post #744 of 776
Quote:
Originally Posted by parisnicole1989 View Post

Wow... My advice... RUN! So glad I cancelled when I did. I could foresee this service not getting any better. Glad to know I was right, but sorry for all of you experiencing issues. If you have not received the things you ordered PLEASE CONTACT YOUR CREDIT CARD COMPANIES! If enough people dispute these charges, GB will get the message when their money stops coming in. Credit card companies do not put up with this kind of behavior. Paying for something and not receiving it is ILLEGAL. This is not acceptable no matter what the circumstances are. Hurricane or not... Excuses or not. It is illegal to not provide something that has been paid for.

 

 

I have to agree.

post #745 of 776
Quote:
Originally Posted by LisaLeah View Post

How long did it take you to get a reply from them?

 

I have been trying endlessly to reach them for 3 weeks to find out why my November box is still "processing" and no response.


It only took 2 or 3 days and the rep apologized that it took that long. They need to get all their CS reps on the same page. It's ridiculous that we're all being told different things.

post #746 of 776

Anyone know how to redeem the 1000 points free Glossybox?  The My Glossydots screen doesn't have a button to select.  I also tried placing another order and there's no payment option using Glossydots.  

 

If anyone says call them or email them, I'm gonna cry.  I've been emailing them since 11/27/12 on a separate issue.  I got a response that they'd replace an item and they asked me what I wanted.  I responded.  Since then, crickets...

post #747 of 776
Quote:
Originally Posted by Shannon28 View Post


It only took 2 or 3 days and the rep apologized that it took that long. They need to get all their CS reps on the same page. It's ridiculous that we're all being told different things.

 



They take as long as 2 weeks to respond to me via email.

post #748 of 776
Quote:
Originally Posted by parisnicole1989 View Post

Wow... My advice... RUN! So glad I cancelled when I did. I could foresee this service not getting any better. Glad to know I was right, but sorry for all of you experiencing issues. If you have not received the things you ordered PLEASE CONTACT YOUR CREDIT CARD COMPANIES! If enough people dispute these charges, GB will get the message when their money stops coming in. Credit card companies do not put up with this kind of behavior. Paying for something and not receiving it is ILLEGAL. This is not acceptable no matter what the circumstances are. Hurricane or not... Excuses or not. It is illegal to not provide something that has been paid for.

 

 

Quote:
Originally Posted by zadidoll View Post

 

 

I have to agree.


Yes, but I bought the R29 voucher back in August to be used for the Sept-Nov boxes. I supposed i could contact my cc company for a partial refund...that is why it is so overwhelming. Their system is full of glitches, and since their shipping is automatically generated by computer, and my profile stated that my voucher had expired in Oct (it's supposed to expire in Nov), they never sent me my Nov box that I am due...I have to explain this over and over every time I call/email them...that's the frustrating part...oh, and of course, only to be told different things by different people.

Why can't they just get it together? If different reps are saying different things, I can only assume they are lying, because there can only be one version of the truth, no?

post #749 of 776
Quote:
Originally Posted by AngeBrooklyn View Post

Anyone know how to redeem the 1000 points free Glossybox?  The My Glossydots screen doesn't have a button to select.  I also tried placing another order and there's no payment option using Glossydots.  

 

If anyone says call them or email them, I'm gonna cry.  I've been emailing them since 11/27/12 on a separate issue.  I got a response that they'd replace an item and they asked me what I wanted.  I responded.  Since then, crickets...


yes, i feel your pain. i offered to pass by their office (park ave south) if i do not get my Nov box or some sort of tracking info...I am still waiting for the response...may be i will just ring their bell anyways. I mean, unless you are concocting different lies to spew out, it shouldn't take that long to respond to people's inquiries, especially if that is your sole job descirption.

post #750 of 776

If anyone is in the NYC area...

Refinery 29 is having a pop up store event this weekend and GlossyBox reps will be there!

I am going to stop by and try to get my GB issues resolved.

 

Plus Refinery 29 is pretty great, so there should be some good shopping to be had!

 

Here's the link in case anyone is interested.

http://www.refinery29.com/tinseltown-bazaar

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