so disgusted with them. wrote them a very lengthy email today (after about three before). their site was down on Monday and phone was offline since.
click if you need some late night entertainment.
Warning: Spoiler! (Click to show)
To Whom this may concern,
Please understand that below is a copy of the message sent to GB USA, I am only contacting GB HQ in London out of sheer frustration and utter disgust. I hope that you will find this helpful in recognizing that GB USA has serious operation issues, and work toward resolving them. Thank you!
Hello Danielle,
I spoke to you last week regarding my R29 November GB. I was re-assured by you that, yet again, my box was not shipped out with the others, and will get shipped out "from the office", and to allow a few days to receive the tracking information.
I have been trying to contact GB since Monday of this week, only to be met with your generic message saying you are experiencing a high call volume, and to basically e-mail. I have called every day since, several times per day, and have received the the same message, so I am sending you this follow up email. I love the service that GB provides, and for the most part, have not experienced any negativity since I became a member in June or July 2012, this fiasco, however, has left me on the verge of cancellation and contacting the GB HQ with regards to how poorly the GB USA operations are run. I know mix ups happen, and given our difficult circumstances with the hurricane six weeks ago, I was more than willing to wait, what I do not understand are all the different reassuring "you will receive the R29 box", "your box was sent out since 11/19", "yes you will get your November box, don't worry" to "no, we did not send anything for you, but we will send from the office this week". Quite honestly, at this point, if the november R29 GB shows up, I will believe in miracles. I am asking you to respond back to me with the tracking number for my November GB that supposedly went out, or please let me know if I can pick it up from you, seeing that my box seems to keep missing your shipping window. I am in the NYC area as well. Thank you.
PS- Below is my communication with your rep with regards to this matter, when I was reassured that I will be receiving what I paid for. I understand Nicole is no longer employed by your company, but she was responding on your behalf at the time.
Type your response ABOVE THIS LINE to reply
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Subject: Contact Form
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NOV 25, 2012 | 06:44PM EST
GLOSSYBOX replied:
Hello P
Yes, you will be receiving the November R29 box.
Best Regards,
The Glossybox Team
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[Please rate this message here: http://www.nicereply.com/glossybox-usa/nicole/]
Thank you!
The GLOSSYBOX Team
www.GLOSSYBOX.com
855-738-1140
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NOV 13, 2012 | 09:12AM EST
Original message
GLOSSYBOX wrote:
Name:
E-mail:
Telephone:
Comment: I wanted to know if my November Box/ order will be processed, because in my order section within my profile, it is showing that the 3 months subscription have expired (in oct.), but I spoke to Nicole a few weeks back, and she re-assured me that I will be receiving my November box, and it was just merely a system glitch (the 3 months sub was purchased using the Refinery 29 coupon code, so it should cover Sept-Nov). I just wanted to make double sure, since I know you guys have a shipment window, and I do not want to be left out only to find out later and miss the November box altogether! Thank you.
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This message was sent to in reference to Case #:
