Hi there, long time subscription thread lurker. I'm one of the lucky ones who have never had a customer service issue with a subscription...until today.
I bought the R29 deal and canceled my monthly subscrption after getting the August box. Then I got another August box. Huh? So I emailed to confirm that I had the R29 deal and would get September, October, and November boxes, and was told that the August box was a mistake and I would get a November box.
September rolls around, and we got the Missha that was listed in November for R29 subscribers. I emailed again to be sure I had the R29 subscription and was told yes, that this was a repeat product.
Fast forward to this week, boxes start shipping, and I log in to see if mine has been processed. My three month subscription shows as Expired. I emailed CS with the previous replies confirming I would get a November box and get a reply that, no, my sub is expired, sorry for any confusion. I have replied that this is unacceptable, considering that I was told repeatedly that I would get the November box I paid for. We'll see if that gets me anywhere, but for now, very disappointed.