You gals who've had trouble with shipping and FedEx, your issues are not with PopSugar, but with FedEx/SmartPost/USPS.
Yes, they do chose/select SmartPost and yes they could have shipped the boxes earlier (all depending on if they have all the products in time to pack them). But once FedEx/Smart Post picks up the packages (or they are dropped off) PS has no control over the arrival or condition of your box or items (I say this as my bf works for a company that does a lot of shipping, once it leaves his hands he has no control over it - as PS has said). It is the holidays, massive shipping is taking place, FedEx was behind on updating everyone's tracking info (mine included).
You can complain and blast PS and demand hand written apology notes all you want (I'm kidding), but once the box leaves their "hands" it is a FedEx/SmartPost/USPS issue to be sorted through. If you don't get your box at all (after exhausting a FedEx/SmartPost/USPS traces and hunting it down yourself (yep sometimes you have to do some of the leg work - just like life) and all the necessary steps), then PS should be contacted and they should do whatever steps (ship another one, refund the cost, etc.) to rectify the situation. Just know that you'll get further with any company if you are polite and cordial and professional.
I feel like some of you gals are really, really, really expecting the world here for some snafus that just happen in life. Shipping of things get delayed, boxes go missing, stuff arrives broken or is missing. It's never, ever going to be 100% perfect. You can be upset, and mad/sad or angry. And you have every single right to be, it's your money after all!!! But you are taking a risk purchasing the "unknown" you are assuming the responsibility of paying your money for something that may not be to your liking (or even show up!) ---but you KNOW that going into the subscription world -- or really buying anything online ever. I, myself, just dealt with awful customer service from Fandango for buying a gift card. A little piece of plastic!
Finally, you speak louder with your pocketbook/money than angry emails and nasty notes and rants to PS. They're not going to respond to those, other than simply apologize. Really what can they do if you didn't get chocolate you like or a scent you hate? That sort of comes with the turf of buying the largely unknown. If you really want to take a stand, cancel your subscription and move on. I see so many notes of people complaining about how unhappy they are, how they hated the products, hated the mailing/shipping, hated the customer service, hated the price, but then go...oh but I'll give it another month so "we'll see."
If you had awful food at a restaurant and became sick would you go back there next month to eat? C'mon girls. Be smart.
*This is not a personal attack on any one poster here, just a summary of my thoughts. Nor is it meant to be taken in a harsh or mean tone* I really like PopSugar and I really wish all of you the best in getting your shipping and box issues sorted out.