PopSugar Must Have Luxury Edition Box - Page 26

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I certainly understand what Ann T. is saying.  I agreed with her and I cancelled my subscription a few days ago!  It wasn't just based on this box (though it didn't help), but with the previous boxes, customer service, and shipping all together.  I've actually decided to cancel all my subscription boxes and just start putting the time into researching what I like and paying for the  products I know I will enjoy.  Or, at the very least, buying them from a store that will let me return them if I don't like them!  

As for the 12/24 ship date, I DO believe that was an implied guarantee if not a written one.  Yes, the weather and other obstacles can prevent on time shipping, but they know this.  It is their responsibility to get the product shipped out early enough to account for such things.   That's my two cents (that's actually worth one penny). 

Quote:

Originally Posted by maclothier 

I certainly understand what Ann T. is saying.  I agreed with her and I cancelled my subscription a few days ago!  It wasn't just based on this box (though it didn't help), but with the previous boxes, customer service, and shipping all together.  I've actually decided to cancel all my subscription boxes and just start putting the time into researching what I like and paying for the  products I know I will enjoy.  Or, at the very least, buying them from a store that will let me return them if I don't like them!  

 

As for the 12/24 ship date, I DO believe that was an implied guarantee if not a written one.  Yes, the weather and other obstacles can prevent on time shipping, but they know this.  It is their responsibility to get the product shipped out early enough to account for such things.   That's my two cents (that's actually worth one penny). 

Agree! An implied guarantee is binding, otherwise they need to include a disclaimer, so they are not legally obligated to deliver when promised.

Quote:

Originally Posted by LisaLeah 

Isn't stating that boxes will arrive by 12/24 a guarantee? It certainly is a promise.

One that they sent out to all their subscribers to encourage to buy this a holiday gift.

 

If they wanted to be accurate, they should have stated boxes MAY arrive before 12/24. Or at least clearly state that an Xmas arrival is not guaranteed. Seriously, when you order something on Nov 7th, there is an assumption it will naturally arrive before 12/24. Especially if they say so in their communication.

 

Shipping is always a mess around the holidays. PS should take that into account when they create a ship date. They also should have shipped the east coast boxes before the west coast ones. It is their responsibility.

My box did not arrive due to any other reason then it was shipped on the 17th and miraculously was expected to make it across the country, during the height of the holidays.

If it didn't say will arrive by 12/24 "guaranteed" then I didn't assume it's a guarantee (and I got mine on time and I'm as East as you can get, but not without some investigating on my part and tracking it down myself).  I agree they should've said in a note that they may be delayed due to unforeseen circumstances (but then that wouldn't really encourage sales either if they placed doubts).  

I agree, shipping could have been earlier to ensure everyone got their boxes by 12/24.  But I see a lot of posts hoping on a word that was never mentioned.   

I certainly think a whole bunch of things could have been better: better packing to prevent broken items, better shipping method/option, better communication.  

I think my note was more directed at those attacking PS for shipment when really there is nothing they can do after it leaves their hands.  Maybe PS will consider a different shipping option or to ship sooner in the future, but being a fairly new sub, I'm thinking they've got some things to work on and work out in the New Year.  Here's to hoping we get everything we want. 

Quote:

Originally Posted by japolina 

I think that this was a good experience as it knocked some sense into me. I have one more month paid for and then I'm done with these boxes. Fun but kind of stupid way to spend money. I'm going to take the money and buy something that I really want with it from now on. 

I did not opt to buy the luxury box (thank goodness) but I did get a 3 month sub for $75, set to expire in January!  That will be my last one also.  BTW, when do I have to cancel by in January to make sure they don't "renew" my subscription and charge me $35 for February??

Quote:

Originally Posted by Ann Tucci 

Maybe they will, but I would be shocked if they changed shipping services.  I'm willing to bet SmartPost is most cost effective since we're not incurring shipping costs.  But who knows, perhaps they could look into an option for those who want to pay shipping. 

 

I don't think it was every guaranteed by Christmas it was just emailed that they would arrive by 12/24.  I can find nothing about a guarantee. I think that was kind of talked up on the posts here and everyone started jumping on the word guarantee.

 

I agree with everyone else, Smartpost is awful and slow and frustrating, another service could probably be better, but with that would come a price change in the monthly cost or an additional shipping cost.  Which, I'm sure would get just as many complaints if that service failed in anyway too.  Imagine when you PAY for shipping AND your box and it still goes missing.  Oy, there is no winning!

I'm sorry to say this, but when you say something will arrive by the 24th it is a promise which is binding. What ever you state on your website or through emails is an advertisement and companies have to honor it. Otherwise it is false advertisement which is illegal. 

For an example here's an email I received from popsugar: 

Hi .....

Thank you so much for your email and we're thrilled that you are anxiously awaiting the arrival of your December and Luxury boxes. Your December box is currently on its way to you and feel free to track it with the number ..... As for your Luxury box, we would like to assure you that it will be shipping out within the next day or so and once it does you will receive an email from us with all the information you need to track its journey. Please know that your boxes will arrive no later than December 24th and we hope you enjoy them! If you have any further questions or concerns, please don't hesitate to contact us.

Happy Holidays
POPSUGAR Support

Here's another  one: 

Which is also advertisement that they are legally obligated to carryout...

Quote:

Originally Posted by SubJunkie 

I'm sorry to say this, but when you say something will arrive by the 24th it is a promise which is binding. What ever you state on your website or through emails is an advertisement and companies have to honor it. Otherwise it is false advertisement which is illegal. 

 

For an example here's an email I received from popsugar: 

 

 

Hi .....

Thank you so much for your email and we're thrilled that you are anxiously awaiting the arrival of your December and Luxury boxes. Your December box is currently on its way to you and feel free to track it with the number ..... As for your Luxury box, we would like to assure you that it will be shipping out within the next day or so and once it does you will receive an email from us with all the information you need to track its journey. Please know that your boxes will arrive no later than December 24th and we hope you enjoy them! If you have any further questions or concerns, please don't hesitate to contact us.

Happy Holidays
POPSUGAR Support

 

Here's another  one: 

 

 

Thank you for ordering a PopSugar Must Have Luxury Edition. We're so excited to share our must indulgent Must Have box yet.

Some things to remember: You're all signed up and will receive an email from us when your box is on its way! Your order total is $100.00, including free shipping. For easy reference, your subscription number is .... Your Must Have Luxury Edition box will arrive by December 24th. Visit PopSugar.com/musthave to log in to your account at any time.

Which is also advertisement that they are legally obligated to carryout...

Thank you for posting this!

Case closed.

Quote:

Originally Posted by LisaLeah 

Thank you for posting this!

Case closed.

Awesome thanks!

I still don't see the word "guarantee," like so many posted here, but I agree it's a pretty good assumption to go on that they'll get there when they say they will get there.

I'm not disagreeing with any of this, btw, it all could've been better.  It really does suck because if mine had been late/missing/broken/damaged I would've been equally as upset and would really reconsidered buying from PS again.    

Quote:

Originally Posted by Nikki Apostolou 


I finally got a response. Which pissed me off so much since they blatantly disregarded most of what I said. Plus my January is already free from referrals. Ugh.
Hi Nikki,
Thank you for your email and we would like to apologize for the delayed response — we have been unusually busy in the last week and a half. I just checked the status of your package and it looks like it is currently out for delivery. We would like to apologize that it was delayed and we would like to offer you a complementary January box. I have gone ahead and credited your subscription #17243 so you will be receiving a January box on us! As for the missing razor in your Men's Luxury box, we would like to apologize that it was missing and we will go ahead and ship you a replacement right away.
Thank you for your patience!
POPSUGAR Support
Nikki92585, Dec 26 21:22
This is my third time contacting. I have received my for him luxury box (on time) it was missing a razor. I still do not have my for her luxury box. It was noted as out for delivery on the 22nd and still has not been delivered. I have filed a case with usps and contacted consumer affairs since my post office now no longer knows where my package is and there is no update into the investigation that was filed on the 24th. Consumer affairs said they would contact me again about the investigation within 72 hours. At this point no one seems to know where my package is or when i am getting it. Considering this was a gift (both were) i am highly upset. I was expecting some sort of response by now or at least for the for her box to have arrived. If you would like the case number i have filed with the post office let me know and i will be happy to give it to you and please let me know how this situation will be rectified. Thank you.
User-agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

Wait! So essentially your box is missing in action and not just delayed?!!!!!

Nightmare. You obviously need to contact them again so they UNDERSTAND what you are saying.

And also make sure they credit you for Feb not Jan.

I'm so sorry you have to deal with this mess.

Quote:

Originally Posted by Ann Tucci 

Awesome thanks!

 

I still don't see the word "guarantee," like so many posted here, but I agree it's a pretty good assumption to go on that they'll get there when they say they will get there.

 

I'm not disagreeing with any of this, btw, it all could've been better.  It really does suck because if mine had been late/missing/broken/damaged I would've been equally as upset and would really reconsidered buying from PS again.    

It is a guarantee. The word guarantee does not have to appear literally when a company promises you something in writing.

Be it PS or any other company on the planet.

Quote:

Originally Posted by LisaLeah 

It is a guarantee. The word guarantee does not have to appear literally when a company promises you something in writing.

Be it PS or any other company on the planet.

I don't see it the same way. I guess.  But I do agree they gave the impression of a timeframe that should've been upheld to the best of their abilities.  Good luck and Happy New Year!

Quote:

Originally Posted by Nikki Apostolou 


Yes completely missing. The post office doesn't know where it is and right now I'm waiting for a call back from consumer affairs but I mentioned this all to them. I have free months up until march. And I don't think comping me a 35 dollar month makes up for an 100 dollar box I never got. I am pissed that they obviously didn't care enough to read any of my first three emails.

You obviously need to get a FULL refund, plus the FREE box or whatever else to compensate for the aggravation this caused.

Plus this box was purchased as a holiday present. Those of us who didn't receive it in time had to scramble to buy alternative gifts at the last minute..

A refund doesn't cover that part of the equation.

I still haven't heard back from PS about my box btw. 

Quote:

Originally Posted by Ann Tucci 

I don't see it the same way. I guess.  But I do agree they gave the impression of a timeframe that should've been upheld to the best of their abilities.  Good luck and Happy New Year!

I am not trying to be combative. Just trying to help :) We should all know our rights as a consumer. This isn't about opinions, it's about the law. 

That promise is legally binding. 

Happy New Year to you too!!!!!!

Quote:

Originally Posted by Nikki Apostolou 


At this point I would be happy just to get my lux box, a replacement. But that wasn't even offererd.
I'm sorry you haven't heard back It seems like they are playing catch up now and you should heard back soon. Let me know what they say!

Well my box FINALLY arrived (3 days passed the 12/24 promise date)

Honestly if they give you a refund and not a replacement box, I wouldn't be too upset.

Here are my thoughts :

I hope your box arrives soon.

And you are happier with the contents.

Quote:

Originally Posted by SubJunkie 

I'm sorry to say this, but when you say something will arrive by the 24th it is a promise which is binding. What ever you state on your website or through emails is an advertisement and companies have to honor it. Otherwise it is false advertisement which is illegal. 

 

For an example here's an email I received from popsugar: 

 

 

Hi .....

Thank you so much for your email and we're thrilled that you are anxiously awaiting the arrival of your December and Luxury boxes. Your December box is currently on its way to you and feel free to track it with the number ..... As for your Luxury box, we would like to assure you that it will be shipping out within the next day or so and once it does you will receive an email from us with all the information you need to track its journey. Please know that your boxes will arrive no later than December 24th and we hope you enjoy them! If you have any further questions or concerns, please don't hesitate to contact us.

Happy Holidays
POPSUGAR Support

 

Here's another  one: 

 

 

Thank you for ordering a PopSugar Must Have Luxury Edition. We're so excited to share our must indulgent Must Have box yet.

Some things to remember: You're all signed up and will receive an email from us when your box is on its way! Your order total is $100.00, including free shipping. For easy reference, your subscription number is .... Your Must Have Luxury Edition box will arrive by December 24th. Visit PopSugar.com/musthave to log in to your account at any time.

Which is also advertisement that they are legally obligated to carryout...

This, exactly

Quote:

Originally Posted by Ann Tucci 

Awesome thanks!

 

I still don't see the word "guarantee," like so many posted here, but I agree it's a pretty good assumption to go on that they'll get there when they say they will get there.

 

I'm not disagreeing with any of this, btw, it all could've been better.  It really does suck because if mine had been late/missing/broken/damaged I would've been equally as upset and would really reconsidered buying from PS again.    

Their word is their guarantee.  You seem to be very hung up on their verbage. They shouldn't have to add "guarantee" for us to believe it.  

A quick update, i went down to my post office, i walked the half a mile but whatever, they had my box this whole time, having once again not attempted to deliver. I have had to pick up all three boxes myself since my post office does not deliver anything pop sugar!!!! Anyway i had to then carry the box home the half a mile which would have been fine except apparently the post office had other packages that i should have received so i had to carry those home too, and its freezing out! I got my box and i had a lot of the issues you all had-

I emailed them to let them know i got it and i hope they adjust my "free month" since i am "paid" up until march because of referrals. If they don't extend it then their apology is meaningless to me.

Quote:

Originally Posted by Nikki Apostolou 

A quick update, i went down to my post office, i walked the half a mile but whatever, they had my box this whole time, having once again not attempted to deliver. I have had to pick up all three boxes myself since my post office does not deliver anything pop sugar!!!! Anyway i had to then carry the box home the half a mile which would have been fine except apparently the post office had other packages that i should have received so i had to carry those home too, and its freezing out! I got my box and i had a lot of the issues you all had-

Warning: Spoiler! (Click to show)

the cuff was stuffed so hard into a velvet bag that i had to cut the bag open to get it out and it was very very misshapen and small
the chocolates were the same three flavors repeated i am not sure whats going on with that considering the picture shows all different flavors.
lastly i got some mesh bag that doesn't even open so i cant even fit a card like an id or credit card or wallet in. which baffles me a "clutch" that has no use
the soap and candle were in tact and the nail polish lipstick set was a nice nude which i can live with. I don't think its worth 100 dollars but i don't think its so much a waste of money.

I emailed them to let them know i got it and i hope they adjust my "free month" since i am "paid" up until march because of referrals. If they don't extend it then their apology is meaningless to me.

If you read my post (a few posts earlier) we had the EXACT same experience with our contents.

What scents did you get for the...

I am going to email them now and let them know the cuff is unwearable!

Quote:

Originally Posted by LisaLeah 

If you read my post (a few posts earlier) we had the EXACT same experience with our contents.

 

What scents did you get for the...

 

Warning: Spoiler! (Click to show)

lotion and handsoap?

 

I don't know why I am still using spoilers, since the box was supposedly delivered to everyone days ago!!!!

 

I am going to email them now and let them know the cuff is unwearable!

I got rosemary for the lotion and olive and lavender for the soap. I really like how they smell. As for the cuff i bent it back into shape and also so it could fit me it took a bit of force and time to get it perfect its still a tiny bit bent but better then when i got it. I didint even mention that in my email to them because at this point i just dont care, i just want the item from my for him box to come and for my free month to be added to my already free months. thats what will make me happy after this whole thing.

Quote:

Originally Posted by Shauna999 

Glad you both got your boxes & that they were at least in 1 piece . Here's hoping for an amazing January box!!!!

so am i, i feel the battle is now over... until january!

Quote:

Originally Posted by Nikki Apostolou 

I got rosemary for the lotion and olive and lavender for the soap. I really like how they smell. As for the cuff i bent it back into shape and also so it could fit me it took a bit of force and time to get it perfect its still a tiny bit bent but better then when i got it. I didint even mention that in my email to them because at this point i just dont care, i just want the item from my for him box to come and for my free month to be added to my already free months. thats what will make me happy after this whole thing.

We got the identical box...same colors, same scents. I really like the scents also. The Olive Oil/Lavender is so classic french! And the Moroccan Rosemary, is really interesting. My cuff is bent to the point of non-repair. (and tarnished too) I will have to mention it. 

Hope you get your Him box item quickly and all else.

Have a happy new year!

Quote:

Originally Posted by Shauna999 

Glad you both got your boxes & that they were at least in 1 piece . Here's hoping for an amazing January box!!!!

Thank you!!!!

We are so lucky that these are what we call "problems". I wish everyone in the world is fortunate enough to have these "problems" too.

Happy New Year!

anyone get the papaya/pineapple lotion?? still trying to decide if i like it or want to eat it..

glad everyone's boxes are making their ways!

Quote:

Originally Posted by Rach212 

 

Their word is their guarantee.  You seem to be very hung up on their verbage. They shouldn't have to add "guarantee" for us to believe it.  

Well I work in retail for a store that uses that word specifically on their marketing and is repeated to our customers.  I just think we all assume the risk, I don't think PS can really guarantee anything.  Not unless they use a different shipping option, but that won't eliminate human error, dropped or broken packages or packing errors and missing items.

But whatevs, I got my box, on time, intact with a variety I like.  I feel for those who didn't.  It's a super bummer.  I hope everyone has a better luck in the new year. 

I was in Vegas over the weekend and used my silver mesh purse. It is in fact an excellent Vegas purse. I was a little surprised at how well that mesh conducts heat though - it was warm after sitting in my lap for not very long. Tried the soap, it's okay, but I'm not super impressed with the Mediterranean scent. Haven't tried anything else yet, but I think one of the most important things I got was the box. It fits in this spot a little better than the old boot box that she had been using.