Hey everyone! I am a first time poster, but a long time lurker. Thought I would share my opinion.
Clutch= I received the mesh one. While it is pretty, I won't be able to use it. I can't fit my phone and keys in it. I gave it to my 14-year-old sister for Christmas. I heard it goes for around $60. I would NEVER spend that much on it. Overall, a useless item. The other 3 clutches looked worse too.
Soap= I received olive lavender. It is a nice product. I ended up giving it to my grandmother because I am allergic to lavender. I probably would have liked this product had it been in another scent. I wish they did a scent survey. All of there products lately seem heavily scented.
Candle=Peach nectar one. It is okay. I will probably put it in my bathroom. Not that impressed. I wish it were colored. The white makes it look bland.
Lotion= I got the rosemary one. I was kind bummed out about the scent. But I did use it the other day and it felt nice on my skin. Still would have preferred a different scent.
Lipstick/nails= I forget the names, but the lipstick is like a berry and the nail polish is bright red. Perfect colors for me. So happy I didn't get the nude one!
Chocolate= I got the 3x set instead of the 9 option. I would have preferred a variety. Kind of annoyed that they did that.
Cuff= I despise the cuff. Mine came extremely tarnished and bent. There are weird orange streaks all over it. It looks like something I found in a second hand shop, let alone in a luxury box! I contacted CS about it and got this response:
POPSUGAR Must Have Support, Dec 28 03:45 (AST):
Thank you for your email and please know that we value your feedback. Since we are a new subscription service, we count on subscribers like you to help us improve our product and make it something amazing. We would like to apologize that you were not thrilled with the contents of your Luxury box. Our editors have been working hard to pick out items they think our subscribers would love, but sometimes certain items are better received than others. Please know that the cuff is intended to have a tarnished, brushed metal look to it and we would like to apologize that it was not your favorite item in the box. We do hope you enjoyed some of the items in your box and we hope you will give us another chance to wow you! If you have any further questions, please don't hesitate to contact us.
I am extremely annoyed by this response. The item is called "polished brass." I kind of feel like they just said it is supposed to look tarnished because they are overwhelmed by the number of complaints they received and would like to placate customers. I guess they could be telling the truth. I just can't imagine why anyone would want to wear a tarnished cuff on purpose. Or I don't get why an item like that would be put in a luxury box. It just seems like a weird thing to do and something that would easily confuse customers. If it really is supposed to be tarnished, the description should have said "aged" or something like that. If it is called polished brass, I shouldn't have to polish it myself!