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Birchbox: December 2012 - Page 65

post #1921 of 2321

I got my birchbox today :) I am very happy with it. Glad I waited to see what i was getting :) I recived the Aerie shimmer fragrance. Still on the fence about it. The Eyeko eyeliner in olive green I dont use eyeliner so I gave it to my mom. Then i recived the mox lip butter LOVE it! then the number 4 shampoo not sure how i feel about it looking forward to try it out. My final item was the chocalte pods. Would have preffered something that wasnt  wasnt dark chocalte but still liked it.

post #1922 of 2321
Quote:
Originally Posted by zadidoll View Post

Or call them. But what it appears that you ordered for $20 was the 10 ml perfume and not the set which is $69.

 

 

at the time I ordered, it said 20 for the set, and the order email/ my order history shows the set. proves that. Antidenite also ordered the same thing.... I wonder what she got...

post #1923 of 2321
Quote:
Originally Posted by Missglammygirl View Post

Thanks! I tweeted we'll see what they say. I think the gift set was mispriced so thats why they sent me the rollerball. But they should have let me know that there was a change to my order right?

 

edit: they just replied on twitter, thanks again!

you're welcome. i saw your post on fb too, lol. yeah they should've let you know what's up and let you decide if you want to revise/cancel your order before they ship it to you.

post #1924 of 2321
Quote:
Originally Posted by queenofperil View Post

 

My tracking number hasn't updated yet. 

Boooo! I'm sorry.  Your birchbox better be the best one they have for all they've put you through this month!

post #1925 of 2321
Quote:
Originally Posted by quene8106 View Post

you're welcome. i saw your post on fb too, lol. yeah they should've let you know what's up and let you decide if you want to revise/cancel your order before they ship it to you.

I deleted the post on FB since they answered on twitter. I wouldnt be so angry if they would have told me ahead of time. I was thinking about giving away the set, so to recieve that made me mad. its not a big deal, but I wish they would have cancelled my order rather than shipping something I didnt exactly order.

post #1926 of 2321
Quote:
Originally Posted by Missglammygirl View Post

at the time I ordered, it said 20 for the set, and the order email/ my order history shows the set. proves that. Antidenite also ordered the same thing.... I wonder what she got...


Rollerballs, Call BB ask for Christine, she helped me out.  She said that they didn't know about the situation until I called yesterday but the prices on BB have been changed for days. 

post #1927 of 2321
Quote:
Originally Posted by Antidentite View Post


Rollerballs, Call BB ask for Christine, she helped me out.  She said that they didn't know about the situation until I called yesterday but the prices on BB have been changed for days. 

Oh hey! so you got the rollerball too? did they end up giving you the set or something else?

post #1928 of 2321
Quote:
Originally Posted by Missglammygirl View Post

Oh hey! so you got the rollerball too? did they end up giving you the set or something else?


Yea, I got my order yesterday and when I saw how small the box they sent me was I  knew they didn't send the set and I called.  My order never even said it had shipped and it still reads processing.  Christine was really nice but they still wouldn't send me the set.  I sent you a pm a minute ago did you get it? 

post #1929 of 2321
Quote:
Originally Posted by Antidentite View Post


Yea, I got my order yesterday and when I saw how small the box they sent me was I  knew they didn't send the set and I called.  My order never even said it had shipped and it still reads processing.  Christine was really nice but they still wouldn't send me the set.  I sent you a pm a minute ago did you get it? 

wow. that's crazy. they need to own up to their mistake and give you what hey advertised, mistake or not. i hope that it doesn't get so bad that you have to report them to the bbb

post #1930 of 2321
Quote:
Originally Posted by Antidentite View Post


Yea, I got my order yesterday and when I saw how small the box they sent me was I  knew they didn't send the set and I called.  My order never even said it had shipped and it still reads processing.  Christine was really nice but they still wouldn't send me the set.  I sent you a pm a minute ago did you get it? 

Got it, read it, replied to it. Thanks for the info. Lets see how they treat my case.

post #1931 of 2321
Quote:
Originally Posted by quene8106 View Post

wow. that's crazy. they need to own up to their mistake and give you what hey advertised, mistake or not. i hope that it doesn't get so bad that you have to report them to the bbb

They made it right! Amazing customer service as always!

post #1932 of 2321
Quote:
Originally Posted by Missglammygirl View Post

They made it right! Amazing customer service as always!

What did they do? Just curious...

post #1933 of 2321
Quote:
Originally Posted by Missglammygirl View Post

They made it right! Amazing customer service as always!

nice! i'm glad that it all worked out in the end. the twitter birchbox ops is the best. i never get canned answers and they reply very promptly

post #1934 of 2321

They are going to resend me the set and she added 100 pts to apologize for mistake. They really didnt have to do all of that for me. Sure, im glad they did,

but it really wasnt necessary.

post #1935 of 2321
Quote:
Originally Posted by Missglammygirl View Post

They are going to resend me the set and she added 100 pts to apologize for mistake. They really didnt have to do all of that for me. Sure, im glad they did,

but it really wasnt necessary.

nice!

post #1936 of 2321
Quote:
Originally Posted by fanchette View Post

 

Me too. I canceled my christmas clarisonic order on amazon so I could get it for ten dollars cheaper with rtr10, plus a sample pack, but I can't get it to work, so I'm waiting and trying every few hrs when I take a break from writing papers (like now haha) I haven't had any luck all day. 


I finally got it to work today, using a different browser.  But the one I wanted is gone.  Wah wah.  Also my points expiring notification isn't working and more point expired.  Grrr....

post #1937 of 2321
Quote:
Originally Posted by magicalmom View Post

Boooo! I'm sorry.  Your birchbox better be the best one they have for all they've put you through this month!

 

I've gone through a lot with Birchbox, so this really doesn't surprise me. Just another bump in the road. I doubt I'll get one of my dream boxes (I never have), but there are a lot of boxes that have at least one thing I'd like to try. Hopefully I get one of those boxes. I'm gonna be really bummed if I get one of the ones that doesn't have anything I'd particularly like to try, though. At least there's Xmas coming up to makeup for a lame Birchbox? Eh. I hope you get a good one, too!

post #1938 of 2321
Quote:
Originally Posted by magicalmom View Post

I'm a recent perfume whore... I blame Sephora for always having awesome perfume samples.

 

On the plus side, I found an AWESOME perfume.  Unfortunately, it is made by Versace (Bright Crystal), and it is so not in my budget.  I'm determined to stalk Sephora sales & coupons til I can score it for at least half-off.  

 

And while I love trying new perfumes, I totally sympathize with the people who can't wear it or don't enjoy it, and I think there should be an opt-out on the BB website.

 

Lastly... I always want to pronounce Versace "Ver-SAYSE" because of the Striptease movie...  I really want someone to compliment my perfume so I can say "Thanks, it's Ver-sayse!"

After seeing this post, I made a trip to Ulta with my annual 20% off coupon and took the sniff of the Versace Bright Cristal and walked out with a roller bottle. And another roller bottle of Acqua di gioia so that I made the minimum for the free bathrobe offer. 

 

Thank you for the suggestion!

post #1939 of 2321
Quote:
Originally Posted by Missglammygirl View Post

They are going to resend me the set and she added 100 pts to apologize for mistake. They really didnt have to do all of that for me. Sure, im glad they did,
but it really wasnt necessary.
That's really nice what they did for you but at the same time really unfair that they didn't do the same for Antidentite. I love birchbox but they really need to be more consistent with their CS responses.
post #1940 of 2321

Not cool, BB.  I got my email on the 10th that you shipped my box, and now I get a follow up that my box has not shipped but is delayed because of "inventory issues."  Now, as you're not planning to ship my box until a full week from today, I guess I'll be lucky if it shows up before the new year.  I mean, a 100 points is great and all, but really?  *sigh*

 

Anyone else in the same boat as me?

post #1941 of 2321
Quote:
Originally Posted by heleny View Post

Not cool, BB.  I got my email on the 10th that you shipped my box, and now I get a follow up that my box has not shipped but is delayed because of "inventory issues."  Now, as you're not planning to ship my box until a full week from today, I guess I'll be lucky if it shows up before the new year.  I mean, a 100 points is great and all, but really?  *sigh*

 

Anyone else in the same boat as me?

This has happened to me before.. Of course, it's a bit irritating to know you're going to get your box later than everyone else, but on the bright side, you basically got comped for the entire box and still get to review. I was peeved, but then a bit happy to get the "extra" points. They were well spent, too. lol..wink.gif

post #1942 of 2321
Quote:
Originally Posted by peridotcricket View Post

Revlon lip butters were my gateway drug when it came to makeup products. I started with Tutti Frutti (still my favorite and named after a lipstick from the 1950's), then Candy Apple, Red Velvet, Cupcake, and Sugar Plum. I only started in May 2012 and now I have about 30 lip products of various kinds. It has branched out into eyeliner, nail polish, and perfume.
i own all of the lip butters! I'm obsessed! Haha
post #1943 of 2321
Quote:
Originally Posted by Kaylay View Post

i own all of the lip butters! I'm obsessed! Haha

me too! and the kissable lip stain sticks!

post #1944 of 2321

So I received my little Benefit skin care kit from BB today and the facial polish is only about 60% full... I know the same thing happened with the Vasanti exfoliator, is it worth it to contact BB? I'm kinda bummed because I really wanted to try it and it's so small as it is.

post #1945 of 2321
Quote:
Originally Posted by hindsighting View Post

So I received my little Benefit skin care kit from BB today and the facial polish is only about 60% full... I know the same thing happened with the Vasanti exfoliator, is it worth it to contact BB? I'm kinda bummed because I really wanted to try it and it's so small as it is.

Ask Birchbox and if their response sucks, contact benefit directly. They have a cs twitter account but I can't remember the handle right now.
post #1946 of 2321

I am so glad I canceled my amazon Clarasonic mia order. I just ordered mine from BB - I used the 20% percent off coupon code plus $30 in points, and got a free sample pack of course, and paid HALF! 65 bucks for a clarasonic is a steal of a deal! Today is a day I wish I wasn't morally opposed to paying for shipping, cause now my Christmas present will be here after Christmas :)

post #1947 of 2321
Quote:
Originally Posted by fanchette View Post

I am so glad I canceled my amazon Clarasonic mia order. I just ordered mine from BB - I used the 20% percent off coupon code plus $30 in points, and got a free sample pack of course, and paid HALF! 65 bucks for a clarasonic is a steal of a deal! Today is a day I wish I wasn't morally opposed to paying for shipping, cause now my Christmas present will be here after Christmas :)

I have the same "moral" opposition.  I just think it's hilarious you call it that because that's also what I call it.

post #1948 of 2321
Quote:
Originally Posted by MissLindaJean View Post

This has happened to me before.. Of course, it's a bit irritating to know you're going to get your box later than everyone else, but on the bright side, you basically got comped for the entire box and still get to review. I was peeved, but then a bit happy to get the "extra" points. They were well spent, too. lol..wink.gif


I'd honestly rather have my box late every month and get the extra points, ha.  Seriously, I was thrilled last month when I got the email telling me that I was getting 100 points, felt like I won the lottery.  I'm easy.

post #1949 of 2321

Does anyone know how long the '20foryou' code is good for? I have $20 in points and thinking about making a purchase but I'm trying to decide if I should wait to get more points or see if a better promo comes around...

post #1950 of 2321
Quote:
Originally Posted by Missglammygirl View Post

They are going to resend me the set and she added 100 pts to apologize for mistake. They really didnt have to do all of that for me. Sure, im glad they did,
but it really wasnt necessary.
I had the same issue. Ordered the set, received the roller ball. They didn't offer to send me the set though. Just credited my credit card account and gave me 100 points.
I do think that should have let everyone know what they were shipping out. All of the correspondence they sent including the shipping email and packing list stated that the set shipped. Oh well. At least they resolved it although I don't understand why they are offering different ways of resolving the same issue.
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