Birchbox: December 2012 - Page 65

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I got my birchbox today :) I am very happy with it. Glad I waited to see what i was getting :) I recived the Aerie shimmer fragrance. Still on the fence about it. The Eyeko eyeliner in olive green I dont use eyeliner so I gave it to my mom. Then i recived the mox lip butter LOVE it! then the number 4 shampoo not sure how i feel about it looking forward to try it out. My final item was the chocalte pods. Would have preffered something that wasnt  wasnt dark chocalte but still liked it.

at the time I ordered, it said 20 for the set, and the order email/ my order history shows the set. proves that. Antidenite also ordered the same thing.... I wonder what she got...

you're welcome. i saw your post on fb too, lol. yeah they should've let you know what's up and let you decide if you want to revise/cancel your order before they ship it to you.

Boooo! I'm sorry.  Your birchbox better be the best one they have for all they've put you through this month!

I deleted the post on FB since they answered on twitter. I wouldnt be so angry if they would have told me ahead of time. I was thinking about giving away the set, so to recieve that made me mad. its not a big deal, but I wish they would have cancelled my order rather than shipping something I didnt exactly order.

Rollerballs, Call BB ask for Christine, she helped me out.  She said that they didn't know about the situation until I called yesterday but the prices on BB have been changed for days. 

Oh hey! so you got the rollerball too? did they end up giving you the set or something else?

Yea, I got my order yesterday and when I saw how small the box they sent me was I  knew they didn't send the set and I called.  My order never even said it had shipped and it still reads processing.  Christine was really nice but they still wouldn't send me the set.  I sent you a pm a minute ago did you get it? 

wow. that's crazy. they need to own up to their mistake and give you what hey advertised, mistake or not. i hope that it doesn't get so bad that you have to report them to the bbb

Got it, read it, replied to it. Thanks for the info. Lets see how they treat my case.

They made it right! Amazing customer service as always!

What did they do? Just curious...

nice! i'm glad that it all worked out in the end. the twitter birchbox ops is the best. i never get canned answers and they reply very promptly

They are going to resend me the set and she added 100 pts to apologize for mistake. They really didnt have to do all of that for me. Sure, im glad they did,

but it really wasnt necessary.

nice!

I finally got it to work today, using a different browser.  But the one I wanted is gone.  Wah wah.  Also my points expiring notification isn't working and more point expired.  Grrr....

 

I've gone through a lot with Birchbox, so this really doesn't surprise me. Just another bump in the road. I doubt I'll get one of my dream boxes (I never have), but there are a lot of boxes that have at least one thing I'd like to try. Hopefully I get one of those boxes. I'm gonna be really bummed if I get one of the ones that doesn't have anything I'd particularly like to try, though. At least there's Xmas coming up to makeup for a lame Birchbox? Eh. I hope you get a good one, too!

After seeing this post, I made a trip to Ulta with my annual 20% off coupon and took the sniff of the Versace Bright Cristal and walked out with a roller bottle. And another roller bottle of Acqua di gioia so that I made the minimum for the free bathrobe offer. 

 

Thank you for the suggestion!

That's really nice what they did for you but at the same time really unfair that they didn't do the same for Antidentite. I love birchbox but they really need to be more consistent with their CS responses.

Not cool, BB.  I got my email on the 10th that you shipped my box, and now I get a follow up that my box has not shipped but is delayed because of "inventory issues."  Now, as you're not planning to ship my box until a full week from today, I guess I'll be lucky if it shows up before the new year.  I mean, a 100 points is great and all, but really?  *sigh*

 

Anyone else in the same boat as me?

This has happened to me before.. Of course, it's a bit irritating to know you're going to get your box later than everyone else, but on the bright side, you basically got comped for the entire box and still get to review. I was peeved, but then a bit happy to get the "extra" points. They were well spent, too. lol..

i own all of the lip butters! I'm obsessed! Haha

me too! and the kissable lip stain sticks!

So I received my little Benefit skin care kit from BB today and the facial polish is only about 60% full... I know the same thing happened with the Vasanti exfoliator, is it worth it to contact BB? I'm kinda bummed because I really wanted to try it and it's so small as it is.

Ask Birchbox and if their response sucks, contact benefit directly. They have a cs twitter account but I can't remember the handle right now.

I am so glad I canceled my amazon Clarasonic mia order. I just ordered mine from BB - I used the 20% percent off coupon code plus $30 in points, and got a free sample pack of course, and paid HALF! 65 bucks for a clarasonic is a steal of a deal! Today is a day I wish I wasn't morally opposed to paying for shipping, cause now my Christmas present will be here after Christmas :)

I have the same "moral" opposition.  I just think it's hilarious you call it that because that's also what I call it.

I'd honestly rather have my box late every month and get the extra points, ha.  Seriously, I was thrilled last month when I got the email telling me that I was getting 100 points, felt like I won the lottery.  I'm easy.

Does anyone know how long the '20foryou' code is good for? I have $20 in points and thinking about making a purchase but I'm trying to decide if I should wait to get more points or see if a better promo comes around...

I had the same issue. Ordered the set, received the roller ball. They didn't offer to send me the set though. Just credited my credit card account and gave me 100 points.
I do think that should have let everyone know what they were shipping out. All of the correspondence they sent including the shipping email and packing list stated that the set shipped. Oh well. At least they resolved it although I don't understand why they are offering different ways of resolving the same issue.