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Glossybox January 2013 - Page 51

post #1501 of 1980
Quote:
Originally Posted by bluemustang View Post

Th
That was my second thought.. Maybe they are trying to make it look intentional and not like they are a mess.

Lol, don't think it helps to hear people are receiving up to six(!!!!) boxes when so many haven't received anything, let alone a tracking update, number or response from CS. I had such high hopes for this company and thought most of their kinks would be smoothed out by now. It's a testament that they're having long term and new subbers so upset. While our members here represent a small fraction of people who subscribe, there are thousands of people who visit the site and lurk, reading and wading through pages of info, opinions and reviews.
post #1502 of 1980

Email headed to GB right now:

 

 
(Cut for length and extreme frustration) (Click to show)

 

Hello --

 

It is now February 2nd, and I still have not received my tracking information via email.  I see a tracking number on my account, but it hasn't been updated -- not even to certify that this box was accepted into the Newgistics system.  What gives?  I have been a subscriber since literally day one.  The email announcing signups went out at 2:57pm on May 10th, and I signed up at 5:08 pm the same day, as soon as i walked in the door after work.  And now I see people who *just* signed up in January with boxes in hand when I DON'T HAVE ANY TRACKING INFORMATION.  IN FEBRUARY.  FOR THE JANUARY BOX.  This is an insult to those of us who have stuck with and defended Glossybox from the beginning, and the only apology we are receiving is fifty bonus Glossydots?  Not cool.  At all.  I really don't care that demand exceeded expectation.  The existing subscriber numbers prior to the special edition were known.  *We* should have received our boxes first.  I ordered a gift box for a friend, and hers is set to be delivered today -- but my box supposedly sent on a long-standing subscription isn't even processed into Newgistics yet.  Unacceptable.

 

So.  After an extremely frustrating customer service experience in October (two weeks and five unanswered emails), I had decided to stick around until your first anniversary and decide whether to continue after that.  I almost had to cancel for January due to financial reasons because of the holidays, but I had enough points for a free box, so I used those to fill in the money gap until birthday money rolled in (I'm a January baby).  If this fact had anything to do with the fact that my box is late, it's even more insulting.  And, again, February.  No tracking activity.  Anticipation for a good box only lasts so long, and then it turns to disappointment, and then anger -- and then cancellation. 

 

Over and out,

-- meagan

 

 

 

I can't even bring myself to stick around until my box arrives.

 

ETA:  Beautiful.  I had decided to CC their blogger email address with my blog url in my signature just for the hell of it.  That email address bounced.

post #1503 of 1980
Quote:
Originally Posted by meaganola View Post

Email headed to GB right now:


I can't even bring myself to stick around until my box arrives.

I don't think it has entirely to do with new customers/old customers....this is my first box and I can't even get a tracking number. :-(
post #1504 of 1980
I have been a member since the first month but my account got messed up after the R29 deal and they sent me a message that my account had been cancelled. I decided to re-sub in late December but used a different email address and paid for 3 months via PayPal. I still haven't gotten a tracking email, but my account shows the box shipped February 1 and should be delivered by February 12! The next three boxes better kick ass to make up for the delays.
post #1505 of 1980

still haven't gotten a return call from Kate/Katie that I spoke with Thursday morning. Guess I'll have to try calling again on Monday...*sigh*

post #1506 of 1980
Quote:
Originally Posted by CheshireCookie View Post


I don't think it has entirely to do with new customers/old customers....this is my first box and I can't even get a tracking number. :-(

The thing is that they had the numbers for existing customers.  If you know you have, say, five hundred existing customers, five hundred new customers, and enough product for seven hundred customers with product for the remaining three hundred customers on the way, you should be sending product out to the five hundred existing customers *before* sending stuff out to new customers.  

post #1507 of 1980
Quote:
Originally Posted by meaganola View Post

The thing is that they had the numbers for existing customers.  If you know you have, say, five hundred existing customers, five hundred new customers, and enough product for seven hundred customers with product for the remaining three hundred customers on the way, you should be sending product out to the five hundred existing customers *before* sending stuff out to new customers.  

I do completely agree with you there. It is a company, there's no reason at all they should have overextended themselves. That's what waitlists are for! Birchbox does it, Ipsy has been doing it, and I say for a sub box that costs double, there should be much better service!
post #1508 of 1980
I really doubt that the new subs are getting their boxes before the old subbies, they probably just ship in batches and from the customer perspective it's random. I've been subbed since either may or June and got my box two days ago. I am irritated that I got an empty in my November box, which I have not seen or heard from them since they promised to send a replacement. Then a missing product in my December box. My emails have not been responded to.
post #1509 of 1980

Did anybody else get an email saying they accidentally shipped out 2 boxes?  I got one this morning telling me they shipped 2 by mistake but I would only be charged for one.  I'm kinda stoked about that since this month looks like a really good box.

 

Oh, duh.  Never mind.  One should always go back a page or two and read the posts.  That way one doesn't look like a big stupid head by posting something like, er, what I just posted.

post #1510 of 1980
Thread Starter 

I wish I had been one of the ones on the winning end of the double box screwup...lol...just so I'd have an extra packet of the Le Metier :) lol.

post #1511 of 1980
Forgive me if I missed this in the 50+ pages of comments but did anyone actually receive a separate blush that purchased with the "BLUSH" code ?
post #1512 of 1980
I got 2 boxes but one of the boxes was missing 3 items! So really I got 1.5 boxes.
post #1513 of 1980

Hi. I am a lurker but sub addict and makeup/product junkie like everyone else. (Have 3 Birchboxes, had 3 GBs, IPSY, and BBSS)

Well I have a problem and am wondering if anyone can help, since GB is worthless.

I have 1010 glossydots and want to redeem them and bow out of GB FOREVER! (Still no boxes this month, like most of us). However I cancelled my boxes and now there is no option for redeeming the points.

Anyone know what can be done.?

Thanks!!

post #1514 of 1980
Hi, I had the same situation & I called up glossybox and supposedly their manually applying my glossy dots for a feb box. I say this very loosely because between you and I, ill be shocked if I actually receive it.
post #1515 of 1980
Quote:
Originally Posted by luvdroolbuy View Post

Hi. I am a lurker but sub addict and makeup/product junkie like everyone else. (Have 3 Birchboxes, had 3 GBs, IPSY, and BBSS)
Well I have a problem and am wondering if anyone can help, since GB is worthless.
I have 1010 glossydots and want to redeem them and bow out of GB FOREVER! (Still no boxes this month, like most of us). However I cancelled my boxes and now there is no option for redeeming the points.
Anyone know what can be done.?
Thanks!!

Good luck with that. I think you have to use your points before canceling, since you already canceled you'll have to contact customer service. I would say the chances of them responding to you are slim to none. Sorry.
post #1516 of 1980
Quote:
Originally Posted by Shauna999 View Post

Hi, I had the same situation & I called up glossybox and supposedly their manually applying my glossy dots for a feb box. I say this very loosely because between you and I, ill be shocked if I actually receive it.

Oh me too! It's all verbal at this point. But someone a few pages back said you have to "reactivate" one of your subscriptions and opt to pay for it with points. I have not done this yet 1) I am waiting to see if I will get any notification over email 2) my CC is linked to the sub so I am afraid if I jump the gun too quickly I will be charged. If anyone has done this, I would love to hear what happens.

 

I'll be the guinea pig if GB ignores me but I will give it a week or so with fingers, toes and eyes crossed.

post #1517 of 1980

Has anyone tried the Sebastian Potion 9?  What does it do? What do you think of it?

post #1518 of 1980

I still have not gotten a shipping email!

 

When I log in, there is an actual tracking number now (instead of zeros,) but it just shows they have received shipping info, dated February 1. I am starting to think my box doesn't actually exist.

 

I am in the Pacific Northwest, I know others have gotten their boxes here.

 

I'm thinking about calling my cc company and disputing the charges since they have not delivered what I bought.

post #1519 of 1980
I am in the Pacific NW too and I have an estimated delivery date of 8 th to 12 th of Feb ( I know crazy) so there is still hope!
post #1520 of 1980
Quote:
Originally Posted by bluemustang View Post

For those that have used the Living Proof primer stuff, do you use it up by your roots too? I hope I get it or can trade for it, I'd love to give it a try. I wash my hair every other day but it would be cool to go every three days.. My color would love that! Ha ha


I didn't when I used it, but will try the next time.  I'm on day 2 and it still looks fine

post #1521 of 1980
Quote:
Originally Posted by Rachael1 View Post

Forgive me if I missed this in the 50+ pages of comments but did anyone actually receive a separate blush that purchased with the "BLUSH" code ?

I used the code and no Blush. I got my box Today! I dont know if it's because of how late it was and seeing everyone else's box or what, but I just put it to the side :( I've never have done that before!

post #1522 of 1980

second box arrived... another cheek tint.  BAH. Off to update my trade post...

post #1523 of 1980


I did Super Bowl nails with our new glossybox color! I know the tips aren't straight... That's how I did them, kind of "gradient".

(I hope you can see the pic, it's my first time post a pic and its on my phone)
post #1524 of 1980
Quote:
Originally Posted by stylishmomofnw View Post

I am in the Pacific NW too and I have an estimated delivery date of 8 th to 12 th of Feb ( I know crazy) so there is still hope!

I'm in Seattle and have the same delivery date. Why don't they ship the boxes that have the furthest to go first?
post #1525 of 1980
Quote:
Originally Posted by shannonashleys View Post



I did Super Bowl nails with our new glossybox color! I know the tips aren't straight... That's how I did them, kind of "gradient".

(I hope you can see the pic, it's my first time post a pic and its on my phone)

Fun!!!! Which nail polish color do you want to win tomorrow? :)

post #1526 of 1980

Is it still possible to cancel online with the new site? I can't seem to figure it out.

post #1527 of 1980
Quote:
Originally Posted by rockhoundluna View Post

Is it still possible to cancel online with the new site? I can't seem to figure it out.

Yep, I just did that this morning, so I know it's possible. If you go into your Recurring Profiles and then Monthly Subscription, there is a Cancel Subscription button in lower right-hand corner.
post #1528 of 1980
Quote:
Originally Posted by LisaLeah View Post

Fun!!!! Which nail polish color do you want to win tomorrow? smile.gif

I'm hoping the 49ers (red) will win, but I think it might be the ravens that pull it off!
post #1529 of 1980

I'm so happy I got the

Warning: Spoiler! (Click to show)

tarte lipstick in fierce and the sebastian product, which while I don't care about the hair product I got the lip product I wanted! Also the nail polish looks amazing. I'm not using a top coat and I love it!

Really happy, can't wait for next month!

post #1530 of 1980
Quote:
Originally Posted by meaganola View Post

Quote:
Originally Posted by rockhoundluna View Post

Is it still possible to cancel online with the new site? I can't seem to figure it out.

Yep, I just did that this morning, so I know it's possible. If you go into your Recurring Profiles and then Monthly Subscription, there is a Cancel Subscription button in lower right-hand corner.


Thank you very much! I just kept overlooking that!

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