Glossybox January 2013 - Page 16

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Why are you remorseful. Get over it. They are treating us all like crap. They deserve it.

Quote:

Originally Posted by BFaire06 

 

I had a mean girl moment and got a little grumpy on the Glossybox page.  I am super frustrated they haven't been responding to my emails and just blowing it off :(.  But now I feel bad I snapped at them.  Ugh, grumpy remorse.  

Also, the Tarte in Wild:

O.O how did she get her box alrdy O.O

She models for big name designers and her blog has a cult following. Guess Glossybox PR sent one to her or something. 

They must have sent them to bigwigs already.   I saw on Twitter on Thur or Friday Rebecca Minkoff got hers as well as (what looked to me like some other beauty blogger).  So boxes have gone out, just not to us!

Quote:

Originally Posted by emmakey9 

From Rumi Neely of fashiontoast.com's Instagram:

 

 

Warning: Spoiler! (Click to show)

 

 

OMG I can't wait!!!!

That red is to die for! It alone is worth more than the box so that's pretty exciting!
 

makes sense 

Ohmygoodness! Want this box NOW! 

Quote:

Originally Posted by martianeskimo 


Loll it sure seems like it. Though I do hope they get around to us lowly commoners soon since we're the ones who actually PAY for the boxes unlike all of those bloggers who get them for free and no, I'm not bitter at all

Totally agree.  It's one thing to send out advance boxes to reviewers to drum up orders like they did for *the blogger they were collaborating with*, but once it's supposed to be box shipping time, this smacks of favoritism, and that is not cool *at all*.  It tells me that they will pay attention only to the modern equivalent of magazine editors, and one of the big draws for these boxes (at least for me) is that they are a much more democratic thing and level the playing field between the exalted editors/bloggers and commoners/subscribers.  It pisses me off.  As soon as my box is in my hands, I'm out of there.  

And I *am* bitter about this one because Glossybox has proved over and over again that they don't give a red rat's ass about their subscribers.  They seem to spend all of their time and energy chasing blogger attention and new subscribers while they don't give a second (or, hell, even a first) thought about keeping existing customers.  I used to work in the cell phone industry, and there's one word we heard over and over and *over*:  Churn.  How many customers are leaving?  Not comparing how many are leaving to how many are being brought on.  How many are *leaving*.  It's much cheaper to keep an existing customer than to get a new one.  Customer retention was king.  For Glossybox, it doesn't even seem to cross their mind.  It also reminds me of sleazy used car sales men:  Once they get their money, that's all they care about.  The cars/boxes themselves are some other department's problem after that, and that department has no incentive to address any issues, so the company has all the money, we don't have what we paid for, and that's that.  I'm just waiting for them to suddenly go out of business after they pull payments but before they send the boxes.

I don't think it is harsh. I think it is true and it validates what previous posters were saying about the Sawmer brothers, who own BeautyTrends. I do not think from what I read that GB is franchise as some have purported but instead a business set up basically to be sold. They are trying build subscriber numbers so they can sell company. Even if people unsub after a month, the sub rates are huge during that month and those are the numbers they will be selling. Anyone even wonder why we hear so much about the founders of boxes like MyGlam/Ipsy and BirchBox and there is nothing on the founders of GB except those fake photos, names and bios of "Brigitte" and some guy that you can sometimes dig up on the website? They don't actually exist. The "founders" are these Sawmer brothers, who are basically scammers who steal and replicate innovations from other companies.

After I get my box this month and my dots for a free box, I am outta here for good. You are never going to get good CS from GB because the customer is not why GB exists.

From the post above, courtesy of another poster:

http://www.wired.co.uk/magazine/archive/2012/04/features/inside-the-clone-factory?page=all

Here is one I found

http://www.eu-startups.com/2012/03/glossybox-access-industries-invests-in-birchbox-clone/

Quote:

Originally Posted by martianeskimo 


Damn, that's harsh but true. You put it in a way I haven't been able to. I'm getting mighty tired of their BS and this little issue is probably going to push me to finally unsubscribe because thy really don't seem to care about anything else but courting blogger attention and I do dread the day I get charged for a box that'll never appear.

I'm not getting the hate about bloggers getting boxes early. I know BB does it. We live for those spoilers! What's the big deal? You'll get your box. I also don't buy into the copycat thing. IF Glossybox sent out cardboard boxes with foil packets and the occasional nice item it would be a copycat. They aren't even in the same league! Where's the outrage at the other companies? There are probably hundreds of sub services. I'm not convinced BB was the first one ever. Maybe they were, maybe they weren't. I don't really care.

Even the unpaid intern thing is up in the air in my mind. My DH is a physical therapist and runs a clinic. They have unpaid interns every semester. They treat patients with his supervision. That's how it works. I worked in television news and before graduating school I had to do an internship.It was an entire semester unpaid. When DH was in PT school he had 4 different internships in different medical settings, all unpaid.

BUT these interns should at least be learning what good customer service is while they are there. They do have some decent CS reps, but for sure have a few bad apples.
 

I think it is the combination of the horrible CS (they have good ones? Where?), the fact that CS, unlike PT or a medical field, is not traditionally a place for free interns, what has come to light about the mission and ownership, not just the free boxes to attract more customers when they can't deal with what they have.

GB IS a clone of BB and was started that way on purpose. The articles are posted from legitimate news sources. The problem with that is that the company will never be focused on CS and solving problems and ensuring quality control on products, just building a subscriber base that can be eventually sold. THAT is the business model and support it if you want, but there are enough alarm whistles with this company that something shady will come to light as it has with GB Canada. If you are comfortable with that go for it. But understand why others are not

Quote:

Originally Posted by princess2010 

I'm not getting the hate about bloggers getting boxes early. I know BB does it. We live for those spoilers! What's the big deal? You'll get your box. I also don't buy into the copycat thing. IF Glossybox sent out cardboard boxes with foil packets and the occasional nice item it would be a copycat. They aren't even in the same league! Where's the outrage at the other companies? There are probably hundreds of sub services. I'm not convinced BB was the first one ever. Maybe they were, maybe they weren't. I don't really care.

 

Even the unpaid intern thing is up in the air in my mind. My DH is a physical therapist and runs a clinic. They have unpaid interns every semester. They treat patients with his supervision. That's how it works. I worked in television news and before graduating school I had to do an internship.It was an entire semester unpaid. When DH was in PT school he had 4 different internships in different medical settings, all unpaid.

 

BUT these interns should at least be learning what good customer service is while they are there. They do have some decent CS reps, but for sure have a few bad apples.
 

Rumi actually thanked Man Repeller for the box and did not mention it was a Glossybox. Maybe MR sent it to her?

She has about 10,000 likes between those two photos, so even though I am a paying customer and she is not, I guarantee they get more than $21 worth of advertising from exposure through her. I'd be pushing boxes to folks like her, too.

I understand and empathize with everyone's customer service woes. I think a lot of it is total BS, too. All in all, though, I have loved this sub.

By the way, everyone commenting on the box pic says the Sebastian Potion 9 is awesome. I read reviews on Amazon and it got a 4.9/5! Really can't wait to try this. Has anyone used it before?

Quote:

Originally Posted by emmakey9 

By the way, everyone commenting on the box pic says the Sebastian Potion 9 is awesome. I read reviews on Amazon and it got a 4.9/5! Really can't wait to try this. Has anyone used it before?

I used to use it like 10 years ago and it was amazing (very moisturizing), I think they've since changed the formula and definitely changed the packaging.  I hope I get it in my box, I'm excited to give it another try. 

Quote:

Originally Posted by Antidentite 

 

I used to use it like 10 years ago and it was amazing (very moisturizing), I think they've since changed the formula and definitely changed the packaging.  I hope I get it in my box, I'm excited to give it another try. 

I used to use this too, way back when :) and the product was great but the packaging was aweful....it was a metal tube and the product leaked out like crazy...so I do hope they have changed the packaging!

They still have not even attempted to contact me.  Unreal

They won't.Go back and read what the rest of us are going through.

Quote:

Originally Posted by BFaire06 

They still have not even attempted to contact me.  Unreal

Quote:

Originally Posted by ricarlav 

Does Glossybox have a facebook page? I can't seem to find it!

Yes, but they erased my comments begging them to contact me (charged twice and going to an address where I don't live) and BLOCKED me from commenting.  

Oh wow! I thought I was one of only a few having so many issues with GB; apparently not.  I had never received my December box and emailed them I guess around the 28th, when my "expected delivery" was listed, and was told they would send me a new December box after the New Year holidays.  Okay so I waited and waited... Nothing.  Emailed them several times in between then and now with absolutely no response.  My last email was to cancel my subscription because I was/am so tired of them not fulfilling their promises.  I finally got an email back last week after I forwarded them the ENTIRE conversation from the 28th until now.  Didn't write anything, just sent the whole thing as a sort of reminder that I've been waiting for them to respond to me for foreverrrrrrrrr.  A few days later I get a response saying that they have cancelled my subscription and they included a tracking number for my (very late) December box.  I got my replacement box yesterday and guess what?   Every single thing in the box was a repeat of stuff I've already received from them.  Such as the mattifying gel, model co lip gloss (same exact shade), the only new thing was a necklace from JewelMint (that I actually love).  I just know that they forgot about me and then had to send me "throw aways".  I only say that because I have read that several people have inadvertently (I'm guessing) been sent December boxes recently.  Very excited to receive the MR box but so happy I won't have to deal with GB anymore.  It's a shame, too, because they really are my favorite box as far as products are concerned but I have never seen such a lack of professionalism with any of the other sample services.  If they get their stuff together I will most definitely resubscribe but for now I'll take my business elsewhere.
 

You don't sound grumpy.  You sound like a frustrated consumer.  I hope your issue gets resolved... and soon.  Good luck.  

Quote:

Originally Posted by MissLindaJean 

I'm of the opinion that Glossybox hasn't improved much since their US debut. While I understand PR and shipping out boxes to bloggers and well known people for reviews and whatnot, they survive based on consumers..returning consumers.
Deluxe samples are great and all, but the CS has to be amped up. I bit the bullet and resubbed, drawn in by the contents. I won't be sticking around, since there's been no improvements. I'd rather purchase specific items outright than worry about being overcharged, horrible and negligible CS, and the possibility of never receiving my paid box.
Consistency is important and the CS and seemingly motivations of the business owners are suspect. You cannot rest on your laurels..just because you have a great product, doesn't mean that's all there is to it. There's many aspects to a successful business, they're falling short in several areas.
I'm paying double the money of Birchbox or Ipsy, so my expectations are that Glossybox be on par with them or outshine. Sample wise, CS matters, etc. Ipsy sent out a generous lotion sample and BB has sent full size products my way the last several months, including mascara and lippies. I've had excellent experiences with their CS and no major hiccups.
I'd be deluding myself to think I'm so easily swayed by a pretty pink box, again. Which I apparently was, in a moment of weakness! I'm envious of the die hard Glossyfans, but this company still leaves much to be desired for me.

Exactly why I told them I was cancelling.  I'd rather spend my money on products I know I like than on products I may not receive.  I was looking forward to the December box because of the products included, then (because they screwed up) when I received it 3 weeks late I actually got products I had already tried and could care less about.  I wouldn't have spent $21 on the replacement box they sent.  I wanted the box I was supposed to originally receive and would have been happy paying for it. As the returning consumer, I shouldn't have to pay/lose out because of their screw ups. I've always had good experiences with BB, among others, that even though the samples are no longer "deluxe", I don't mind spending $10 on new samples and consistent service.  I get what I pay for and if I'm not happy then they do their best to make me happy.  I feel like I should note that I am not an avid complainer. :)  Literally the only time I've ever complained has been due to missing products and/or missing boxes.

Quote:

Originally Posted by MissLindaJean 

I'm of the opinion that Glossybox hasn't improved much since their US debut. While I understand PR and shipping out boxes to bloggers and well known people for reviews and whatnot, they survive based on consumers..returning consumers.
Deluxe samples are great and all, but the CS has to be amped up. I bit the bullet and resubbed, drawn in by the contents. I won't be sticking around, since there's been no improvements. I'd rather purchase specific items outright than worry about being overcharged, horrible and negligible CS, and the possibility of never receiving my paid box.
Consistency is important and the CS and seemingly motivations of the business owners are suspect. You cannot rest on your laurels..just because you have a great product, doesn't mean that's all there is to it. There's many aspects to a successful business, they're falling short in several areas.
I'm paying double the money of Birchbox or Ipsy, so my expectations are that Glossybox be on par with them or outshine. Sample wise, CS matters, etc. Ipsy sent out a generous lotion sample and BB has sent full size products my way the last several months, including mascara and lippies. I've had excellent experiences with their CS and no major hiccups.
I'd be deluding myself to think I'm so easily swayed by a pretty pink box, again. Which I apparently was, in a moment of weakness! I'm envious of the die hard Glossyfans, but this company still leaves much to be desired for me.

So glad I came and read all of these comments.  I was considering subbing. 

I'm probably going to check out and cancel once I use my dots on a free box after the inconsistent CS answers on December's box. I received different products than what was listed on the card for both my sub box and then gift box I ordered. My sub box I was told "the cards are incorrect, whats in the box is what you get", but on the gift box they sent out what was on the card after I emailed them on that box.  Their CS did improve at one point, but now it takes forever and I also don't like the fact that they send a "how'd we do" survey link that when you click on it, it's a dead link.

Which is a shame, because I really do love their variety of products.