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Boxy Charm - Page 2

post #31 of 47

The way I understand it is that it MAY be from last season; but not necessarily. In the case of the May box they were all current. Maybe overstock? And last season doesn't mean old or expired. Companies change packaging all the time which is ok with me to get the unchanged packaging for cheaper. I don't know, I think it's legit. I shop at overstock.com all the time so this is kind of the same thing. A pretty good deal too :) Super excited!!!

post #32 of 47

Discontinued doesn't mean expired, some of us just prefer to receive products from current collections.

post #33 of 47
Liquidators sometimes get things from companies that have gone out of business. Let's say there's a chain of drugstores called Westco (totally making this store up) in Idaho (picking a random location, too) that have cosmetics sections. Westco goes bankrupt and has to close their doors, but they still have ten stores' worth of stuff plus a warehouse full of things that they received the week before they went kaput. A liquidator will come in, but that stuff at radically reduced prices, and resell it at places with names like City Liquidators and Grocery Outlet. It's still all perfectly good and not expired, but the original retailer no longer exists. I get the feeling Boxy Charm is run by an experienced liquidator jumping in the subscription box bandwagon. If you're cool with buying blush at the Grotlet or local liquidator, I see no reason to be scared off by the fact that this stuff might be discontinued, although I'm not subbing because these aren't brands I'm interested in.
post #34 of 47

My eyeshadow came broken, but I got a quick reply and they said they will be sending me a new one! They even let me pick the color! (: I'll post a picture of the whole box tonight.

post #35 of 47
Quote:
Originally Posted by smiletorismile View Post

My eyeshadow came broken, but I got a quick reply and they said they will be sending me a new one! They even let me pick the color! (: I'll post a picture of the whole box tonight.

 

Sounds like excellent customer service! smilehappyyes.gif

post #36 of 47
Warning: Spoiler! (Click to show)



Essie Nail polish in Miami Nice
Rimmel eyeliner in black
Revlon lipgloss in Glittering Garnet
A purple Sally Hansen Nail Art Pens
Rimmel Volume Accelerator mascara (Love this!)
Almay eyeshadow trio for blue eyes (mine came broken, but they are sending me a new one!)
L'oreal Ever Sleek Hair Serum

Overall not bad for $21. I've never tried any of this stuff (except the nail art pen) and I'm excited to! I really liked the mascara and I'd totally buy another one. Plus they have amazing customer service! (:

post #37 of 47

Happy with my second box.  I'm also super impressed with their Customer Service so far.

 

Warning: Spoiler! (Click to show)

 

post #38 of 47

I had my doubts about Boxy Charm but I have to admit that the pics of what you guys are getting has changed my mind. Even though they send drugstore brands, I think that they are a decent value for the price based on the number of products they send. I also like that they send a little bit of everything, from lips, to eyes, to hair & nail products. smilehappyyes.gif

post #39 of 47

I wanted to update and say that I got my replacement for my eyeshadow. They have great CS! (: -I wanted to post this because there have been companies in the past when I've gotten a broken item and they said they were going to replace it and never did-

post #40 of 47

I know this is an old post, but I wanted to say that they charged me today, even though I had cancelled in July. I called them, even emailed them a picture of my credit card transaction, and they said well we didn't get the charge on our end so your screwed, pretty much. Not only are they not going to refund me, but they aren't going to send me a box either. I am so sad since I actually did like them. :(

post #41 of 47
Quote:
Originally Posted by smiletorismile View Post

I know this is an old post, but I wanted to say that they charged me today, even though I had cancelled in July. I called them, even emailed them a picture of my credit card transaction, and they said well we didn't get the charge on our end so your screwed, pretty much. Not only are they not going to refund me, but they aren't going to send me a box either. I am so sad since I actually did like them. frown.gif

Contact your cc company or bank, show them the charge and boxycharm's response. Hopefully they can do something.
post #42 of 47
Quote:
Originally Posted by kawaiimeows View Post


Contact your cc company or bank, show them the charge and boxycharm's response. Hopefully they can do something.

I will be as soon as I get home from work. Sadly I noticed this on my lunch as I was trying to buy a birthday present for a friend and my card was declined.

post #43 of 47
Quote:
Originally Posted by smiletorismile View Post
 

I will be as soon as I get home from work. Sadly I noticed this on my lunch as I was trying to buy a birthday present for a friend and my card was declined.

That's terrible, I hope something can work out for you. I didn't even realize this company was still in business, no idea who is buying from them since there's nothing going on here about them.

post #44 of 47
Thread Starter 
Quote:
Originally Posted by smiletorismile View Post

I know this is an old post, but I wanted to say that they charged me today, even though I had cancelled in July. I called them, even emailed them a picture of my credit card transaction, and they said well we didn't get the charge on our end so your screwed, pretty much. Not only are they not going to refund me, but they aren't going to send me a box either. I am so sad since I actually did like them. frown.gif

I'm sorry they did this to you! You can call up your credit card and dispute the charge. Or maybe talk to them on Instagram.
post #45 of 47
Quote:
Originally Posted by Nikki Apostolou View Post


I'm sorry they did this to you! You can call up your credit card and dispute the charge. Or maybe talk to them on Instagram.

I ended up calling them back and after about a half hour on the phone with them, they finally agreed to make an "exception" and give me my money back. Apparently my account wasn't canceled, even though I know it was and since I always have money on that card, I'm not really sure why I wasn't getting charged for the last two months if my account was still active. Anyway at least I got my money back! :) I just feel kinda bad that it had to be like that. 

post #46 of 47
I also had the same problem with boxycharm . ended up telling them I was going to dispute the charge as fraudulent and they finally agreed to fix. won't be doing this box again.
post #47 of 47

I Love boxycharm, its an awesome subscription!!!!