I bought Emu Oil from her earlier this year, but it never arrived. She told me the following by email:
"it was shipped on the 23rd of april in 2 separate priority packages. i find it hard to believe 2 packages could possibly be lost. they must be sitting somewhere. do you have a post office or customs they could be sitting in?"
then I got this after I told her that it still hadn't arrived:
"you will need to check with your post office and customs departments. usa does not scan international orders so they will never update. there cant be any way both of these are lost."
this is not true, we ship to the US and from the US every week and they of course scan international orders
I would not recommend doing business with this company as this was the next email I got from her:
"Here's the thing. The reason why it shipped in 2 separate packages is because when we tried to fit it into the first one it didn't fit. So instead of cancelling the first label and putting in for a refund request I instead just printed another label and placed half the order in one package and the other half in the other and shipped them that day. This is why I am thinking of discontinuing shipping internationally. This happens to us all the time. People claim they haven't gotten their packages and I can't prove they did so I lose tons of money. I guess u will have to file a chargeback because I am just too unsure that you did not receive either of these. I know for a fact they were shipped. I packed it myself. "
what are they talking about? this is why packages get lost. all they do is give everyone the run around and do not take responsibility for losing everyones merchandise. they have different numbers. i sent you 2 packages, each with their own separate number. here they are again.
What can I say, I am out $175 and have not had any returned emails, money requests or phone calls. Should this change, I will update this post with Problem Solved, Thank you My Mineral Glitters.