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About kdomsmom

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  • About Me
    i am a total makeup junkie, especially nail polish. you can see some of my nail art, and my daughter's on my instagram of the same name!
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  1. so i too was sent another lipstick...unfortunately in pixie which is what i already received in my original bag!!! i just emailed them again to let them know my disappointment, not so much in the items but rather my customer service experience. had i received it in another color, i'd be ok. i'm thinking they won't do anything further about it. oh well, whatevs.
  2. shortly after my post, ipsy emailed me asking me to confirm what i had received in my bag and then a follow up email saying that they sincerely apologize for the inconvenience and would be sending me a replacement perfecting powder. i guess we'll see! @onlyaveragemom, i'm sorry they still screwed up your item! their explanation seems a little, um, odd.
  3. anyone else have the issue where the bag contents don't match the glam room? in my case, 4 out of 5 match but i received the mirabella pixie lipstick when my glam room says that i should have received the glimmer gloss-OR-perfecting powder-OR-lipliner. i emailed ipsycare over a week ago and never got a response back other than 2 autoreplies that their reply was pending. so i emailed them again the other day and they finally responded today. problem is, they sent an autoreply that does not in any way address my specific issue. it was the typical "we're sorry to hear that you don't love the goodies..." at no time did i express any disappointment or dislike of anything i received. i emailed them back to say that they failed to address the bag/glamroom inconsistency. anyway, just wondering if this happened to anyone else.

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