Our JCPenny store finally got with the program and opened their Sephora Inside JCPenny section about a year ago. It's my main beauty supplier outside of the web.
It has limited stock and limited brands - but it does the job.
Well, this weekend I had a wedding job and I went to the Sephora store that is located about 1/2 to 45 minutes from home because the Sephora inside JCPenny doesnt carry the MakeUp Forever brand.
I spent a lot of money and confirmed with the manager at Sephora that my products were fully returnable incase I dont use any of it and if it was returnable to any Sephora or JPC store - she said yes.
That was Saturday - today I go to my JCP and try to return the products only to find out that they wouldnt except my receipt because the registers were coded differently. The return would have to be without a receipt.
Okay, what does that mean?
Nothing - you still get the full amount - Oh, we dont carry this brand.
I know - the manager said I could return it anywhere.
Yeah, you can, but we'll just throw it out.
WHAT?!
Yeah, we can't resell it and we cant ship it back so we just throw it out - are you okay with that?
Uh, no, but what do I care - I dont need the products and I want my money back.
Ok - oh wait, it's over $150? I dont think we can do this.
Um...
I'll call my manager.
1/2 later, some back and forth with the JCP manager who is NOT the Sephora manager and then some more back and forth about Sephora being Sephora but its not when its JPC Sephora - it was confusing.
In the end, I got my money back - they probably kept the products for themselves instead of throwing it out and someone is probably going to get fired because they werent supposed to take back the products that they dont carry and cant properly credit because the product was purchased at a Sephora store and NOT a JCP store!
What a friggin nightmare.
It has limited stock and limited brands - but it does the job.
Well, this weekend I had a wedding job and I went to the Sephora store that is located about 1/2 to 45 minutes from home because the Sephora inside JCPenny doesnt carry the MakeUp Forever brand.
I spent a lot of money and confirmed with the manager at Sephora that my products were fully returnable incase I dont use any of it and if it was returnable to any Sephora or JPC store - she said yes.
That was Saturday - today I go to my JCP and try to return the products only to find out that they wouldnt except my receipt because the registers were coded differently. The return would have to be without a receipt.
Okay, what does that mean?
Nothing - you still get the full amount - Oh, we dont carry this brand.
I know - the manager said I could return it anywhere.
Yeah, you can, but we'll just throw it out.
WHAT?!
Yeah, we can't resell it and we cant ship it back so we just throw it out - are you okay with that?
Uh, no, but what do I care - I dont need the products and I want my money back.
Ok - oh wait, it's over $150? I dont think we can do this.
Um...
I'll call my manager.
1/2 later, some back and forth with the JCP manager who is NOT the Sephora manager and then some more back and forth about Sephora being Sephora but its not when its JPC Sephora - it was confusing.
In the end, I got my money back - they probably kept the products for themselves instead of throwing it out and someone is probably going to get fired because they werent supposed to take back the products that they dont carry and cant properly credit because the product was purchased at a Sephora store and NOT a JCP store!
What a friggin nightmare.