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MaiteS

Beauty Army March 2013

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Originally Posted by Eva Papoutsi View Post

 

I just received my box, and apart from the Cotz sample being really small, the spray nozzle of the dry shampoo (which is the product I was most excited about) is broken frown.gif

I guess I will have to send them a message this time...

Awww that kinda sucks D: Shoot them an email, they reply pretty fast ^^

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Awww that kinda sucks D: Shoot them an email, they reply pretty fast ^^
have you tried popping it back onto the can? i had to do that with my bottle. they took off the spray can part so it could fit into the box.  just make sure if you do to face the spray part away from your face LOL. but lets just say i had an interesting adventure getting it back onto the top.
Thanks for the suggestion, but I tried to pop it back onto the can, and the green plastic piece that is supposed to keep it in place is broken (the tiny broken piece is still in my box)... anyway, I'll try emailing them! Hopefully they can send a new one!

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Originally Posted by Eva Papoutsi View Post

 

 

 

Thanks for the suggestion, but I tried to pop it back onto the can, and the green plastic piece that is supposed to keep it in place is broken (the tiny broken piece is still in my box)... anyway, I'll try emailing them! Hopefully they can send a new one!

yeah so i tried to use it this morning and the nozzle was so broken it kept continuing spraying and fizzing everywhere. i sent CS an email with pictures and they responded with:

 

Hi Maite,

 
Oh no, I'm sorry about that! I would be happy to add in a replacement sample as an extra in your next Kit, if you email me right after you make your next selection.
 
If you have any questions, please visit our FAQ page, or contact [email protected].

We're always on the front lines of beauty for you.

With beautiful well wishes,

Briana

Customer Success Manager

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Originally Posted by MaiteS View Post

 

yeah so i tried to use it this morning and the nozzle was so broken it kept continuing spraying and fizzing everywhere. i sent CS an email with pictures and they responded with:

 

Hi Maite,

 
Oh no, I'm sorry about that! I would be happy to add in a replacement sample as an extra in your next Kit, if you email me right after you make your next selection.
 
If you have any questions, please visit our FAQ page, or contact [email protected].

We're always on the front lines of beauty for you.

With beautiful well wishes,

Briana

Customer Success Manager

 

I got exactly the same response... let's hope they still have it in stock when we make our next selections!

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My window opened this morning, and I couldn't get anything I wanted to show up even after redoing the quiz many times. I guess I have a few days to mess with it, but I may have to skip in my second month. That would just be sad. 

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