- Joined
- Aug 9, 2012
- Messages
- 648
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I have never been so bummed out by a company in my life! Let me start from the beginning.
I discovered SweetPea & Fay's Lip Joules liquid lipsticks when I picked up one through a trade here on MuT, and I FELL IN LOVE! Those babies are amazing! They are SUPER pigmented, the colors are unique and different, and the staying power is better than anything else I have ever used. They also have this amazing vanilla cupcakey smell! They are comparable to OCC Lip Tars, but the consistency of the Lip Joules is a little thicker, so they are actually easier to work with IMO. After trying it out, I was convinced that I had found my HG lip product.
During Labor Day weekend, they had a sale on all of the Lip Joules, so I decided it was the perfect time to pick a couple up (I bought Cannoli and Ukulele). They also held a contest that weekend, where they were giving away a $50 gift card. About a week later, I got my order in the mail. One of the lipsticks they sent me was the wrong color. I had planned to contact them the next day. Later that night, I was checking out their Facebook page and saw that I was the winner of the contest! I was SO EXCITED! I never win contests like that, and I love their products so much that I was just pumped. I decided to let the issue with my order go, since I could get pretty much all the colors I wanted with $50, so I just figured no big deal. This is where things started to get sketchy. I contacted them through email (following their instructions on Facebook) on Sept. 12th. I then heard nothing from them, so on Sept. 17th, I sent a message on Facebook, and heard back about 3 hours later. Amanda (one of the owners of the company, along with her sister Katrina) sent me a message and said that she was sorry that no one had responded to my email and that she had just done so. This is the email I got from Amanda:
Hi Jamie,
Congratulations on winning, thank you for taking apart in our giveaway! Go ahead and give me a list of products you would like to have for your $50 gift card prize.
All the best,
Amanda Farnsworth
SweetPea & Fay Cosmetics
www.sweetpeaandfay.com
Sent from Yahoo! Mail on Android
I thought this was a little bit of an odd way to handle a contest winning. I figured I would maybe get a code that I could use on the website, or something to that effect. I figured, though, that since they were a pretty small indie company, maybe this wasn't that weird, and I went ahead and sent a list of the Lip Joules that I wanted to them via email. This exchange, on Sept. 17th, was the LAST thing I have heard from them. When I sent them my list of requested products, I also requested that they reply to my email so I would know that they had received it, which they did not do. On Oct. 3rd, a month after the contest was held, I sent them a message on Facebook, since I had gotten a quicker response from them previously by contacting them that way. I politely asked when I could expect to get my goodies. They did not respond. I sent them another Facebook message on the 24th (this time a little less pleasant but still polite), and again no response. I have heard absolutely nothing from them, they are completely ignoring my messages. I have also posted on their Facebook wall 3 times. The first 2 posts were deleted, and the third, which I posted yesterday, is I believe still there.
I don't even know what to make of this. I know that I won a contest, but I feel that they should fulfill that! I haven't ever won a contest like that on Facebook, so I'm not sure what to expect, but I don't think it's this! I also made them aware that they had messed up the order that I placed, and they completely disregarded that as well. I'm just really bummed out by this, not only because I thought I had won a contest that I don't think they ever intended to fulfill, but they have completely lost me with their bad customer service. I REALLY love their Lip Joules, and now I'm horribly conflicted because I don't want to do any more business with them, yet I still want those damn Lip Joules! Just so bummed!
Has anyone else ever had an experience like this? Or had experiences with SweetPea & Fay? I have done a little Googling, and it seems that in the last few months customer service has been an issue for them (not responding to emails, shipping issues,....). It's just a real shame that I found I product I love SO much, and have had this terrible experience with this company!
I discovered SweetPea & Fay's Lip Joules liquid lipsticks when I picked up one through a trade here on MuT, and I FELL IN LOVE! Those babies are amazing! They are SUPER pigmented, the colors are unique and different, and the staying power is better than anything else I have ever used. They also have this amazing vanilla cupcakey smell! They are comparable to OCC Lip Tars, but the consistency of the Lip Joules is a little thicker, so they are actually easier to work with IMO. After trying it out, I was convinced that I had found my HG lip product.
During Labor Day weekend, they had a sale on all of the Lip Joules, so I decided it was the perfect time to pick a couple up (I bought Cannoli and Ukulele). They also held a contest that weekend, where they were giving away a $50 gift card. About a week later, I got my order in the mail. One of the lipsticks they sent me was the wrong color. I had planned to contact them the next day. Later that night, I was checking out their Facebook page and saw that I was the winner of the contest! I was SO EXCITED! I never win contests like that, and I love their products so much that I was just pumped. I decided to let the issue with my order go, since I could get pretty much all the colors I wanted with $50, so I just figured no big deal. This is where things started to get sketchy. I contacted them through email (following their instructions on Facebook) on Sept. 12th. I then heard nothing from them, so on Sept. 17th, I sent a message on Facebook, and heard back about 3 hours later. Amanda (one of the owners of the company, along with her sister Katrina) sent me a message and said that she was sorry that no one had responded to my email and that she had just done so. This is the email I got from Amanda:
Hi Jamie,
Congratulations on winning, thank you for taking apart in our giveaway! Go ahead and give me a list of products you would like to have for your $50 gift card prize.
All the best,
Amanda Farnsworth
SweetPea & Fay Cosmetics
www.sweetpeaandfay.com
Sent from Yahoo! Mail on Android
I thought this was a little bit of an odd way to handle a contest winning. I figured I would maybe get a code that I could use on the website, or something to that effect. I figured, though, that since they were a pretty small indie company, maybe this wasn't that weird, and I went ahead and sent a list of the Lip Joules that I wanted to them via email. This exchange, on Sept. 17th, was the LAST thing I have heard from them. When I sent them my list of requested products, I also requested that they reply to my email so I would know that they had received it, which they did not do. On Oct. 3rd, a month after the contest was held, I sent them a message on Facebook, since I had gotten a quicker response from them previously by contacting them that way. I politely asked when I could expect to get my goodies. They did not respond. I sent them another Facebook message on the 24th (this time a little less pleasant but still polite), and again no response. I have heard absolutely nothing from them, they are completely ignoring my messages. I have also posted on their Facebook wall 3 times. The first 2 posts were deleted, and the third, which I posted yesterday, is I believe still there.
I don't even know what to make of this. I know that I won a contest, but I feel that they should fulfill that! I haven't ever won a contest like that on Facebook, so I'm not sure what to expect, but I don't think it's this! I also made them aware that they had messed up the order that I placed, and they completely disregarded that as well. I'm just really bummed out by this, not only because I thought I had won a contest that I don't think they ever intended to fulfill, but they have completely lost me with their bad customer service. I REALLY love their Lip Joules, and now I'm horribly conflicted because I don't want to do any more business with them, yet I still want those damn Lip Joules! Just so bummed!
Has anyone else ever had an experience like this? Or had experiences with SweetPea & Fay? I have done a little Googling, and it seems that in the last few months customer service has been an issue for them (not responding to emails, shipping issues,....). It's just a real shame that I found I product I love SO much, and have had this terrible experience with this company!