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redjill

(Spoilers) Julep February 2014

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Quote:
Originally Posted by jessrose18 View Post
 

julep cameron with a thin coat of julep rosa (no topcoat)

700

 

700

 

700


Love it!

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Quote:
Originally Posted by Lolo22 View Post
 
Quote:
Originally Posted by JC327 View Post


Last year I ordered the spring mystery box I got shipping and all after a month I contacted them because I had not received my box and there was no update on the tracking. I was told they couldn't ship that box to me because I was overseas. I don't know what the logic behind that was because I had gotten many mystery boxes before that and im a maven. I was mostly upset because if I didn't contact them I would not have known and I would not have gotten my money back. I haven't gotten a mystery box since the sea salt one and  I don't really order from them as much as I used to.
That us so messed up! Sometimes I swear it doesn't seem like they know what they are talking about frown.gif

@jessrose18 I can't find the original post but that red/heart/Love mani is so awesome!!

iagree.gif most of my CS interactions have been very frustrating.

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I finally called and cancelled my subscription a few days ago after I saw the (in my opinion) exceedingly boring March box.  I was not impressed with the woman on the other end when I called Julep's cs.  When she asked me why I was cancelling, I told her that in a nutshell, it was because shipping had gone south and that whoever was handling their Facebook account never answered any "hard" questions and I didn't agree with how they ran that side of things (I wanted to go into the My Maven contest debacle but I included that in my email feedback later instead).  I guess I was most turned off by the very flippant, sarcastic "Okaaaaay.." that I got in response to my reasons.  It was the type of response that you'd get from a surly teenager who had just been told something she didn't like.  She was very curt with me on the phone after that.  Maybe she realized she wouldn't be able to "save" my subscription and just gave up on keeping up appearances, I don't know.

 

Sigh. 

 

I really liked Julep's nail polish, but the service side of things is just awful, and that means a lot to me (being someone who comes from a customer service background)!  I'll be trying out Cult and seeing how they are for a couple months, and then maybe just saving my money for some higher end single purchases for a while :)

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I finally called and cancelled my subscription a few days ago after I saw the (in my opinion) exceedingly boring March box.  I was not impressed with the woman on the other end when I called Julep's cs.  When she asked me why I was cancelling, I told her that in a nutshell, it was because shipping had gone south and that whoever was handling their Facebook account never answered any "hard" questions and I didn't agree with how they ran that side of things (I wanted to go into the My Maven contest debacle but I included that in my email feedback later instead).  I guess I was most turned off by the very flippant, sarcastic "Okaaaaay.." that I got in response to my reasons.  It was the type of response that you'd get from a surly teenager who had just been told something she didn't like.  She was very curt with me on the phone after that.  Maybe she realized she wouldn't be able to "save" my subscription and just gave up on keeping up appearances, I don't know. Sigh.  I really liked Julep's nail polish, but the service side of things is just awful, and that means a lot to me (being someone who comes from a customer service background)!  I'll be trying out Cult and seeing how they are for a couple months, and then maybe just saving my money for some higher end single purchases for a while :)
I also cancelled because I just wanted to go for something more fun and am trying the black sheep lacquer box. When the lady asked me I told her I needed to cut out an expense she understood but before that she was like so I see you skipped august through December and took the January and February boxes. She made it sound like I did something wrong. I was like well I guess it makes sense to cancel than since you don't value me as a customer anyways. :( and now seeing march colors I feel like they are dupes.

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I thought the same thing, theexxception! I looked at March's box and thought "I have colors VERY similar to these already" and I was a Maven less than a year :/

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