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Memebox: Korean Beauty Box Service

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Wonder if choco mask has a March use by date or if it is new batch?

 

I also was wondering this EXACT thing!

 

As for Beauteque vs Memebox, I agree that Beauteque is not a good deal.  It's not a bad deal but I get my product faster.  I'm on the fence about their subscription bag (not too thrilled with January's) but when it comes to curation of their non subscription bags, they win hands down.

 

I may pay the same price for Beauteque as I would for a Memebox but with Beauteque I'm getting solid brands and solid products.  Which depends, of course, on what you're looking for.  Beauteque is never going to have the crazy stuff that Memebox can get and that has been part of the fun of Memebox for a long time.

 

I agree that a lot of it is expectations.  We expect Memebox to be a certain price.  We expect good coupons.  We expect to WANT to buy the dang box that comes out.

 

Unfortunately, right now Memebox is taking our expectations and dragging them through the dirt, ripping them into little pieces and scattering them to the four winds.

 

It's hard to make a decision or be positive when your brain is exploding. :D

 

Personally, I havent bought a Memebox since early November and I don't plan to unless something wows me and I can't resist at whatever price it's at.  Or if they introduce a monthly subscription...

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or they just see how China will purchase their boxes at high prices, so they've decided that if it is good enough for China, it is good enough for the rest of us.

 

Every change memebox has done has not been with the customer in mind. I understand that they need to make a profit, but people will look to other sites to purchase their items if this trend continues. For me, having beauteque here in the states, means I get my items quickly, not wait 2-3 weeks for it. If the price is going to be the same, I would rather have a well curated box with fast shipping.

CS can make or break my relationship with a company.  I've only had a few problems with Meme orders (ordering since last April), but trying to get resolution on one of those issues was a complete and total hassle, and I felt ignored and dismissed for a long time by Meme's CS.  I have read enough horror stories to know that mine was not an isolated incident; indeed, it seems to be the norm.  I'm also not OK with points being given as compensation for broken or missing items in a box.  I'm not giving up on Meme entirely (yet), as long as I can continue to use points/codes on value sets that come with free shipping.  I'd buy a box again, too, but not at the price point they are releasing them at now. But I am very cautious about ordering these days, a far cry from the "YES CLICK BUY NOW" way I used to be with them.   Every decision they make lately seems to underline how little they care for the customers who built them in the global market.  And if I feel like I'm not a valued customer, I'm happy to go elsewhere.

 

I'm subbed to Beauteque's monthly bag sub for 3 months.  I agree that there isn't as much of a wow value as I've gotten from Meme in the past, and I do understand why people are choosing to wait and see.  I like having things get here quickly, and I feel like they have lots of room to grow, since they are a fairly new company.  Basically, I'm willing to trade lower value bags at this point to encourage and support a newer company that is competing with Meme.  I won't stay if I'm not happy with bags, and if their CS is poopy, that will factor into my long term purchase plans as well.  For now, I'm optimistic, and willing to give $$ to see how this pans out.

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a mangchee set would be fab, just looked again yes it's the banana hand cream sorry wearing my glasses now☺️

Np. I am in love with the hand cream. In fact, so in love mine has just bit the dust. Bad Jane.

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Ah see, I'm in the UK so beauteque shipping from the us worries me as I'm normally hit but customs charges on anything I ever buy from there. If I get charged for my milk bag then, to me its not a good deal at all (as the letter alone from the Royal Mail that tells me I have a charge to pay cost £12!). I've never been charged customs from Korea (yet anyway). The shipping speed is the same from both - US at least 10 days, Korea the same so no change there but can see why it would be preferable for Americans.

 

Oh to have stores like skin food / Tony Moly etc in the UK!

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I can definitely see some advantages to Beauteque, I don't want to seem like I'm trashing them because I'm not. And I totally get how other things memebox has done can influence not wanting to buy from them. I'm in the same place. 

 

It has just seems odd to me to see people say how bad the value on a memebox is, but then rave about how much they love their Beauteque bag. It's not just on Mut, actually it's mostly on fb. I only asked the question here because I know I'll get well thought out and explained answers. :)  And I was talking just a cost vs value, I think it's obvious as far as other qualities go memebox is in dead last. 

 

ETA: I think instead of jumping to another sub box, I'm in the group that will order from the online stores instead. Now that I have a general idea of what I want or need, I'm less interested in the sub box idea overall. I'd want it to be a "wow" type of box. 

Edited by blinded
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Isn't Original Raw actually Chosungah? 

 

Okay, I want to ask a question and I'm not trying to start anything dramatic, just looking for an honest answer. Why is everyone so annoyed with the value of memeboxes, but raving about Beauteque? I truly don't get it. The Beauteque milk box was worth almost exactly what it sold for if you buy everything on RRS, even with shipping. So from strictly box value POV, memebox is still worth more. 

 

Now, if we are talking curation or customer service, that's different. The Beauteque milk box was definitely better curated than anything memebox has put out lately, no doubt about it. As for Beauteque's monthly sub, it's too early for me to judge it. I wasn't impressed with what I saw this month, but it's early still. I won't rule them out yet. If we're talking customer service, sure memebox sucks right now. No doubt about it. 

 

I'm not paying $40 for a box, but I wouldn't pay that for any random product box. At $40 I want to have items I've chosen. But, if you look at the cost of the items vs. the box price they are still cheaper. Not as much of a discount as it used to be for sure, but you aren't paying the same as the value. 

 

ETA: I just want to make it clear, I think Memebox is making huge mistakes right now and I'm not as excited as I used to be about them. No fangirl defense here. 

 

Yes, Original Raw is Chosungah. :) I love some of the Original Raw products. ( Blue Jam!!!) 

I know this is the Memebox forum and I will tie this into Memebox, but I want to reply to your concerns and questions about Beateque as one of their first customers, and as a long- time repeat customer who spent a heck of a lot of money with them..

I was a customer of Beauteque's from their first BB bag. It was actually my intro to K- cosmetics.

For that alone, I am grateful. Memebox was confusing as to what to buy for a newbie, at least back then. ( 30+ boxes for sale and often, the sold out boxes still up for weeks).

 

Other than that, Beauteque is NOT the great bargain or a shop full of " fun people" that some people are now trying to claim. They treated me extremely rudely over  THEIR mistake in one of my bags. They never apologized, and I truly don't think the 2 older family members involved care what customers think or how they are treated. This IS based upon my history with a problem of them sending me the wrong items, then demanding that I send their mistake back ASAP at my cost before they would send out the right products I was missing. Not great CS at all

 

. And I had another bag with items missing, and when I wrote about it, they listed all the items that were supposed to be in the bag along with the retail values they thought were correct, questioned if I had the other items in the bag, then never replaced my missing item ( it was one of the major items in the bag package). I felt like they were saying " OK, you got this and this and that, so you got your money's worth anyway. Not worth helping you".

 

I might buy one single bag or box from them if I pretty much know what's in it, but no more fake tangle tease brushes and the like for me. 

Some of their bags have been full of products they've never sold nor advertised on their retail site. As in, they bought the items at an off- brand wholesale warehouse and showed photos of the one or two very small name brand items only. ( a lip gloss, a hand cream).

 

Also, Beauteque has been around for almost a year, but bloggers are now jumping all over it to say how great it is. I hope those who are new to Beauteque will be honest in their reviews and also see how problems/ legitimate complaints are handled. Although- bloggers might get much better CS than non- bloggers do when problems do occur. 

The hurt can be really unexpected when you have felt that you were a valued customer who had spent hundreds of dollars, if not $1000 or more, not that I counted, with them from their beginnings.

 

At least with Memebox, we KNOW from everything posted here and elsewhere and from our own experiences  what risks we are taking when buying a $30-$35 mystery box and what level of CS we can expect, which can also be zero. 

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I can definitely see some advantages to Beauteque, I don't want to seem like I'm trashing them because I'm not. And I totally get how other things memebox has done can influence not wanting to buy from them. I'm in the same place. 

 

It has just seems odd to me to see people say how bad the value on a memebox is, but then rave about how much they love their Beauteque bag. It's not just on Mut, actually it's mostly on fb. I only asked the question here because I know I'll get well thought out and explained answers. :)  And I was talking just a cost vs value, I think it's obvious as far as other qualities go memebox is in dead last. 

 

ETA: I think instead of jumping to another sub box, I'm in the group that will order from the online stores instead. Now that I have a general idea of what I want or need, I'm less interested in the sub box idea overall. I'd want it to be a "wow" type of box. 

 

Your last sentence is my plan WHEN I need skin care again. I will pay more, but I know there are some Korean sites ( in Korea)  with very good CS. 

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Ah see, I'm in the UK so beauteque shipping from the us worries me as I'm normally hit but customs charges on anything I ever buy from there. If I get charged for my milk bag then, to me its not a good deal at all (as the letter alone from the Royal Mail that tells me I have a charge to pay cost £12!). I've never been charged customs from Korea (yet anyway). The shipping speed is the same from both - US at least 10 days, Korea the same so no change there but can see why it would be preferable for Americans.

 

Oh to have stores like skin food / Tony Moly etc in the UK!

my 3 bags have been fine ,let me check the envelopes,

all labelled gift and $10 and $15

and 2 bags shipped friday and were in my hand monday afternoon ,standard by royal mail the other took  5 days  by royal mail,hope that helps,

Edited by Lorna ljblog
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I think a lot of popular Memebox bloggers got the Beauteque bags for free so I think that influences their perceptions a bit. The Jan bag isn't that great and it's a very random selection of products. I had a few problems with them, like substituting an item with a lower quality one and removing products from their boxes which would have been a factory sealed box. When I posted about this on the beauteque thread, it was mostly dismissed with a "its not an issue" response because Beauteque is so awesome attitude. Oh well.

 

I'll stick with Memebox for now, but mostly because I have some reviews to still do and I could use the points to get some things before I'm totally done with them. I don't like this new direction with the box pricing, especially once you add the exchange rate. The new naked boxes are almost $50 CDN each, I feel like I can spend that money on things I really want. 

Edited by starry101
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I think that Beauteque is a great choice and value for a lot of people--but it isn't really my style. I look at each kbeauty box or bag as a chance at getting an HG product that I probably wouldn't be able to find on my own, no matter how hard I try--and I want my curators to be able to pick the products that they think deserve a chance at the top spot. Beauteque bag products seem solid, but not dazzling to me--I value flashes of brilliance and new things/brands more than 100% usability and recognizable brands. Value, in my opinion, is all about the quality of the products and what they bring to my routine that I didn't have before--I've kind of thrown aside the price issue over time.

 

I really want to see people who are passionate about kbeauty and who have tried a lot of products curating boxes--I keep coming back to the Peach & Lily box, thinking about how many winners it had; that wasn't an accident, it was made by people who really really know their stuff. The 3B bag is looking outstanding this month and I don't think that's a result of just seeing what's in stock and thinking about the bottom line--those products were clearly selected after a lot of testing. Memebox just seems so haphazard and thrown together in comparison--sometimes it works and sometimes it doesn't, but I'm never really convinced that the great boxes are great due to kbeauty knowledge and product testing, but rather because even a stopped clock is right twice per day.

 

That said, I'm still here because of products like the one in Global 18:

Dermalift, which is basically skincare witchcraft in an unassuming tube. It's like Laneige's Water Sleeping Pack x 10.

I wouldn't have even swatched that if I wasn't reviewing the box, let alone add it to my cart, but WOW. WOW. WOWOWOWOWOW. I want more of that WOW in my boxes. hahaha

Edited by fanserviced
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Gotta admit I dislike the moist mist by Tony moly. Really irregular spray which is reminscient of a water pistol in some areas of the spray. Yuck. Cute packaging though

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Well, I'll toss my two cents' worth in here.  I think the Memeboxes are still a good value for what you receive.  However, in the last month or so I have lost interest in the company because of several things:  loss of real VIP perks, lack of useful coupons, and the way they mishandled and continue to mishandle the Golden Ticket contest fiasco.  I've never received anything free from them despite being a blogger and don't care, because whenever I've posted about Memebox on my blog there is basically zero interest.

 

I signed up for a 3-month sub of Beauteque and will see how it goes.  I just received my first sub bag today and think it's OK-to-good but certainly not great.  I already had a customer service issue with one of the products and it's been resolved, so that's good.  The only other bag I've bought from them is the Milk Bag, which I like a lot.  Will see how the sub goes in the next two months; if those bags don't have at least some "wow" factor I'll probably drop it.

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Finally succumbed and got the fun ingredients as I did want to try a couple of the products. If they continue with the $40 boxes I won't be back though - especially if they are mystery boxes. At least these 2 you can see what you're getting. Paying $40 for the unknown is a step to far.

 

I wasn't around when the first naked boxes came out but looking back they seemed to have samples rather than full sized products so even though they were at the $23 price mark, didn't look that great to me.

 

I'll reserve judgement on beauteque as not received the milk bag yet nor had to deal with their CS yet either. I do think the bag part will get a bit boring though after a while as you can only use so many cosmetic / clutch bags and you are paying for those as part of the package. Think I'd rather have an extra product tbh..or at least the opportunity to take the bag or a product. The products themselves aren't much different from memebox but yes, the curation seems better so am on the fence at the moment. Will see when the bag arrives (and how long it takes to get here etc as no shipping confirmation or tracking number and when I try to log into my account, it says I don't exist - even though I have confirmation of the order?!). Their site is also infuriatingly slow but that's probably my iPad or phone lol!!

the bag isn't part of the value of the monthly bags. It is like ipsy - you just get a bag.

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Thanks Lorna, hopefully it'll sneak past unnoticed then (been burned before buying books which should be exempt but received a letter saying I'd to pay £63 of which £12 was the letter sent!).

 

Just checked beauteque bag ordered on the 8th with no update since then and no way to check (as I can't log in as wont accept my email address saying I'm not registered). Will give it till the end of jan then email them..

 

Thing is, I love the pink boxes. It was so fun at the beginning as it was different and a lot cheaper than UK brands - 7 products for £18 / £20 seemed really good value. Now I know a wee bit more about the brands and am a bit more clued up (and stocked up), I'm a lot more picky. For those new to memebox its still a good package - cheaper than store prices. Its only when you have to deal with CS that things go downhill and the perception changes somewhat. I don't like management decisions or the way they run the business and think the CS need to go on a basic course on customer care! I think they can improve but only time will tell if they want to...

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I bought the milk bag, which I like! I bought a 3 month sub to test it out! January was quite meh for me personally! I am not sure I will keep this sub! ^^

(I think reviews are often more positive, when you get the stuff for free! I noticed that when I was reviewing the product I won through the sampling event! ^^)

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the bag isn't part of the value of the monthly bags. It is like ipsy - you just get a bag.

They will have had to purchase the bags from somewhere to include in the package, so one way or other you will be paying for it surely?

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I paid for my monthly bag and when I get it, it will be reviewed honestly. I have only received 2 things from Beauteque for a review - a mineral powder and the milk bag - I evaluate them and research it.

 

I have never had an issue with their CS, and I was purchasing from them before they even knew I was a blogger.

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They will have had to purchase the bags from somewhere to include in the package, so one way or other you will be paying for it surely?

Bags are really cheap to get. It is their "thing". Just like memebox has those pink boxes and sometimes different decorated boxes. Do I care about the big pink box? No. But that is what my stuff comes in. Beauteque uses the bag instead of a pink box.

 

It is an extra and you can't put a value on it. To want a "choice" to pick another product instead of a bag, there goes their overhead and profit margin

Edited by biancardi

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@@MemeJunkie you are back from the dead!! I emailed you a couple of times, but I thought you might be so buried in work.... Good to see you!I wonder where @@cfisher is at?

I have been insanely busy but I'm happy the business is growing by leaps and bounds!!! Have you purchased any of the recent boxes from the last week or so? I missed Night Care which was the one I really wanted looking at it now. Oh well, it's not like I don't have enough skincare items for the next year, plus some.

 

@@MemeJunkie the insulin is insanely expensive.  I'm thankful I met the people on that forum though, now I know my cat has a chance to go into remission and probably won't even need the insulin that long!  The hardest part has been learning to test her blood before every injection.  But yes, she is my baby, so I will do everything I have to do to take care of her.

I remember thinking how strange it was that someone would give their cat an injection every day that cost a bloody fortune but now that I'm older and have three rescues I can't imagine anything happening to....I get it. These little loves are my kids I couldn't have. :)

 

Off to catch up on all the happy talk about new boxes. lol

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@@MemeJunkie I did get the Night Care box, that was the only box release that interested me. I also picked up some value sets as well...

 

Check your email :) I hope you got your box from me okay!

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Hi! I'm new to makeuptalk. I purchased a few Memeboxes in the past couple months and feel I got into the Memebox craze a little too late...

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@@TheSilverNail @@Alidolly @tidyedlifestyle @@juless231 - Gwen in CS totally came through for me today on the $100 ticket.  I had sort of given up but emailed again after messages from the silver nail and alidolly.   I want to thank you guys because I was going to blow it off and I'm glad I didn't.

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