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Birchbox Aces Program

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Someone posted about this on Ramblings so I checked my account...same thing...no Aces. 

 

I earned over 500 points last year and thought the requirement was that you got Aces once you hit 500 and kept it for the following year.   Otherwise, if you make a $1,000 order on December 31st you wouldn't get any benefit from Aces at all right?

 

I can't really tell from their description about the program if the status rolls over to the next year or expires on December 31st/January 1st.

 

Hopefully someone will have more insight.

 

Yes, this! I thought so too! I too spent well over $500 just last year so if it were like it used to be, I should be an Ace again this year. They must have changed their requirements! Grr...

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That's how the program was origionally marketed.  Once you hit Aces the first year it carried over to the next year.  If this is a new change and not just a random glitch, it will make paring down my subs a whole lot easier.  The points program has dried up with a definate lack of 100 point codes, the inability to buy gift certificates with your points, the downhill spiral of their customer service, and now losing Aces status after being one for years means paying shipping on any smaller orders.  I see more trips to Sephora in my future and a whole lot less Birchbox.

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Yes, this! I thought so too! I too spent well over $500 just last year so if it were like it used to be, I should be an Ace again this year. They must have changed their requirements! Grr...

 I just emailed them because I ordered something earlier in the week and had free shipping and now when I tried to order today it is gone.  I have been an ace for two years now. But what is funny when they emailed me back  saying they have received my question the addressed it with "Hello ACE"

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 I just emailed them because I ordered something earlier in the week and had free shipping and now when I tried to order today it is gone.  I have been an ace for two years now. But what is funny when they emailed me back  saying they have received my question the addressed it with "Hello ACE"

Ugh!  I am having this exact problem too.  I was an Ace this week and now it says I'm 440 points from being an Ace.  I also emailed them and got the "Hello Ace" response back.  Irritating!  :angry:

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That's how the program was origionally marketed.  Once you hit Aces the first year it carried over to the next year.  If this is a new change and not just a random glitch, it will make paring down my subs a whole lot easier.  The points program has dried up with a definate lack of 100 point codes, the inability to buy gift certificates with your points, the downhill spiral of their customer service, and now losing Aces status after being one for years means paying shipping on any smaller orders.  I see more trips to Sephora in my future and a whole lot less Birchbox.

 

Agree, if this is a new change they can really count on alot less money from me. So many of the perks have dwindled down to nothing. I've been an Ace since conception and even then never did get the little gifts some seemed to get. It was like they randomly sent some Aces gifts and others nothing. But I don't even care too much about that but I want the free shipping and the extra % off sales like we would get.

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I tried a purchase but it added shipping (so no Ace).  I sent an email and got the "Hey Ace" reply back too.  Hoping they fix it....that free shipping is a big draw for me.

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The Benefit Hoola Matte Liquid Bronze is available for preorder for Aces. Did anyone order this?

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My free standard shipping option has disappeared... But it says I'm still an Ace? Anyone have a clue why?

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