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Memebox Issues

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Typically when USPS delivers something to me and I'm not there they put one of those pinkish slips in my box because the package is too big, and I go pick it up. That is always how I receive my memeboxes.

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So I ordered one of the restocked Naked boxes a few weeks ago and it still hasn't shipped.

When I sent a query to Memebox they sent me back the link to the shipping schedule (which its not on).

I sent them the box details and order number the first time.... Were Naked boxes previously on the schedule or something or am I just being fobbed by lazy customer service?

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So I ordered one of the restocked Naked boxes a few weeks ago and it still hasn't shipped.

When I sent a query to Memebox they sent me back the link to the shipping schedule (which its not on).

I sent them the box details and order number the first time.... Were Naked boxes previously on the schedule or something or am I just being fobbed by lazy customer service?

Which # did you order? If it is the #24 then it ships on the 11th. I think restocks generally get shipped out pretty quickly though.. Hopefully they will get back to you soon. I am waiting on some of my boxes too...they don't usually take this long.  :(

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Which # did you order? If it is the #24 then it ships on the 11th. I think restocks generally get shipped out pretty quickly though.. Hopefully they will get back to you soon. I am waiting on some of my boxes too...they don't usually take this long. :(

Nope not the new one :-(

I ordered box #14 which first shipped in May....

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Not sure i'm good here but I'm getting so tired and pissed inside.

I've been emailing to memebox since last wednesday with a affiliate withdrawal request and they keep ignoring it and my total is getting higher and higher.

I want my memepoints I've earned (well I do have now $50 in balance but I asked for a withdrawal for 29 so I get my it sooner than 5 days.)

Normally when I would email them with a withdrawal I would get an answer within 12 hours sometimes 24 hours but never had to wait longer.

 

And suddenly They 100% ignoring me to whatever email I'm sending them for my withdrawal request.

So I haven't heard from them in a week. Only got the standard mememail, affiliate mail and vip mail.

It's not that I'm sending them rude mails.. like the other way arround (happy & <3)

 

So since last Wednesday to today, did anyone got a personal typed reply back from memebox

(I know there has been problems with emailing them in the past, but I'm talking about this past week)

 

Help me please, I'm out of ideas :(

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@@marjojojoleintje I would love to help, but I haven't been emailing them in the past weeks. I don't usually have an issue at all (I'm a lame customer yes). But I think they are backed up with emails and orders all week it seems. Hopefully after today everything's fine.. It could be that multiple emails are recognized as spam and ended up in their spam box. If all fails, maybe FB message them?

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Nope not the new one :-(

I ordered box #14 which first shipped in May....

I do recall someone bought a phantom restock box which didn't suppose to exist, but paid for it anyways. They emailed memebox to confirm the restock and they honored it. The box was sent to her (was it ljblog I don't remember).

In any case, just send them a straightforward email with order number and all. It might take awhile for a reply..

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@@marjojojoleintje I would love to help, but I haven't been emailing them in the past weeks. I don't usually have an issue at all (I'm a lame customer yes). But I think they are backed up with emails and orders all week it seems. Hopefully after today everything's fine.. It could be that multiple emails are recognized as spam and ended up in their spam box. If all fails, maybe FB message them?

That could be! I'll email with a different email adress :D (already facebooked them but they ignore)

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That could be! I'll email with a different email adress :D (already facebooked them but they ignore)

I wonder how many emails they have to deal with each day. To a certain degree, I do pity those CS people. But an issue is an issue, ignoring them will only cause more distressed emails to come. Lesson is; deal with it, fast and precise. 

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I wonder how many emails they have to deal with each day. To a certain degree, I do pity those CS people. But an issue is an issue, ignoring them will only cause more distressed emails to come. Lesson is; deal with it, fast and precise. 

I wish I could work for them as email lady, I would love to help out all those people and me with issues, I'm quite the fast emailer :D

And people would be less pissed :) 

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Not sure i'm good here but I'm getting so tired and pissed inside.

I've been emailing to memebox since last wednesday with a affiliate withdrawal request and they keep ignoring it and my total is getting higher and higher.

I want my memepoints I've earned (well I do have now $50 in balance but I asked for a withdrawal for 29 so I get my it sooner than 5 days.)

Normally when I would email them with a withdrawal I would get an answer within 12 hours sometimes 24 hours but never had to wait longer.

 

And suddenly They 100% ignoring me to whatever email I'm sending them for my withdrawal request.

So I haven't heard from them in a week. Only got the standard mememail, affiliate mail and vip mail.

It's not that I'm sending them rude mails.. like the other way arround (happy & <3)

 

So since last Wednesday to today, did anyone got a personal typed reply back from memebox

(I know there has been problems with emailing them in the past, but I'm talking about this past week)

 

Help me please, I'm out of ideas :(

I just got a response from them an hour ago @@marjojojoleintje

 

 

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I do recall someone bought a phantom restock box which didn't suppose to exist, but paid for it anyways. They emailed memebox to confirm the restock and they honored it. The box was sent to her (was it ljblog I don't remember).

In any case, just send them a straightforward email with order number and all. It might take awhile for a reply..

I was a bit worried for a bit there because the same thing happened with the scent boxes but Memebox had been all over it that time.

 

I got this in an email though so I'm happier now;

"Your order is ready for shipment and once it leaves our warehouse you will receive a tracking number."

 

I don't need it til Christmas as it's a present so that's good enough for me!

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Ok I hope someone can tell me something anything about this situation I have with meme right now. Last month I emailed to let them know I was very unhappy with my last few boxes. I'm up to trying new things and I love Korean cosmetics and skincare but dang! They are charging us months in advance and some of these boxes are just straight junk to me! It's cool I keep ordering hoping to get new things to try. Anyway after I email them I go from vip to removed from their emails period!? I got boxes comming and I'm not getting any kind of address verification like I used to. I'm wondering about a shipping notification since 1 box is supposed to ship today. I sent an email today and didn't even get the normal -we got ur email- auto reply!!!! What should I do?????

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Ok I hope someone can tell me something anything about this situation I have with meme right now. Last month I emailed to let them know I was very unhappy with my last few boxes. I'm up to trying new things and I love Korean cosmetics and skincare but dang! They are charging us months in advance and some of these boxes are just straight junk to me! It's cool I keep ordering hoping to get new things to try. Anyway after I email them I go from vip to removed from their emails period!? I got boxes comming and I'm not getting any kind of address verification like I used to. I'm wondering about a shipping notification since 1 box is supposed to ship today. I sent an email today and didn't even get the normal -we got ur email- auto reply!!!! What should I do?????

 

Sorry if any of this is irrelevant but VIP is something that is maintained so you may have lost the status. (especially if you were dissapointed in your past boxes and havent bought as many)

 

Either way I dont believe you have been removed from their emails, but shipping notifications are a little behind it seems, I got a shipping notification after I had already got the box. The boxes do seem to be shipping on time though for the most part.

 

I have never had an auto reply to any of my emails, but they have always replied within a day or so.

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Ok I hope someone can tell me something anything about this situation I have with meme right now. Last month I emailed to let them know I was very unhappy with my last few boxes. I'm up to trying new things and I love Korean cosmetics and skincare but dang! They are charging us months in advance and some of these boxes are just straight junk to me! It's cool I keep ordering hoping to get new things to try. Anyway after I email them I go from vip to removed from their emails period!? I got boxes comming and I'm not getting any kind of address verification like I used to. I'm wondering about a shipping notification since 1 box is supposed to ship today. I sent an email today and didn't even get the normal -we got ur email- auto reply!!!! What should I do?????

Email them from a new email address with you're order number, if they still don't respond, and the removed you from there email database/replies, don't accept the boxes they sent you. Simple and plain. If a company is going to act so immature to remove you from there email's or block you, than to hell with them. I've had every damn issue with Memebox. There currently ignoring one of my emails I sent 2 weeks ago, but yet they messaged me on a new email address last night, and I sent the email 2 days ago... Just keep emailing them, reply to you're old email and forward it to Memebox in regards to this issue you have having.

Edited by LuxxyLuxx
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I just wanted to add to what @ has said in that if they "close" your email and you get a how was our service feedback email, what you write is assigned back to that same person so if they weren't particularly helpful in the first place it may not improve by saying you're still unhappy.

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I placed an US order last week and it still hasn't came so I emailed CS. The tracking number they gave me (of course they didn't send it to me until after I request) indicates that the package was delivered last Friday in the morning. Last Friday, my roommate & I were both not home until late night and there was no packages.

 

Not sure what I can do now? It's not really Memebox's fault because either someone stole the package from my front steps or USPS got something mixed up. Anyone have experience with a lost package?

 

I'm going to fill out a claim on USPS and see where this goes...but so upset because my US order includes the LJH essence that I was dying to get :(

 

 

EDIT: Okay so I filed a claim on USPS and they should be able to refund me because Memebox has insurance. Also emailed Memebox and after a couple of back and forth conversation (basically I needed their address to file the claim), they offered to give me points to repurchase what I want (LJH tea tree essence at sale price). So I got 12 points to make up for the sale price!!!!

I CAN NOT BELIEVE THIS ;___; They were so sweet and understanding!

Edited by engawa
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I got my first memebox today. The night care box. I was excited until I noticed that the snail essence expired last year. September 2014. Is it common to get expired products? Will they replace this and can I even use it?? Expired snail sounds very off putting.

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I got my first memebox today. The night care box. I was excited until I noticed that the snail essence expired last year. September 2014. Is it common to get expired products? Will they replace this and can I even use it?? Expired snail sounds very off putting.

I have the box you are referring to, and I thought the 2014 date was the manufacturing date? Not sure now...

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I kind of have a very strange Memebox " issue". They sent me the same box 3 times, LOL. Last one received was last week, and I ordered one of this box late last fall when it was new.

 

When I check my ordered items against received items, there are some boxes I should have gotten before now but haven't received, but the shipping status says " final destination- delivered on Jan. whatever".  

 

It's like the movie " Groundhog Day". LOL.

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