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Office Essentials Memebox Discussion - Spoilers

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While I am not particularly happy about this box. I think that we need to remember that they are still a relatively new company and have provided us with some great products. They are bound to make mistakes and some boxes are bound to be better than others. 

 They are the number one Korean beauty box.  They have had a Korean operation for a couple of years and have been sending out memeboxes hand over foot in that market.

 

How is putting up a spoiler a mistake?   How is removing it after the boxes shipped out and after members contacted them about it - and yet still no word from memebox on this.  Yes, I know that companies make mistakes, but this was self-inflicted and how they are handling it is shady.

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yes I think it can... also it wasn't sealed like most korean products. it's gelly and when you put in on the spatula and let it drop back in the jar the drops stay perfect round drops and within a while it turned back in a fully jelly kind of something... (losing words xD) but yes you can use it in a pump 

thanks!!  That is what I will do - transfer it to a small pump bottle.

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 They are the number one Korean beauty box.  They have had a Korean operation for a couple of years and have been sending out memeboxes hand over foot in that market.

 

How is putting up a spoiler a mistake?   How is removing it after the boxes shipped out and after members contacted them about it - and yet still no word from memebox on this.  Yes, I know that companies make mistakes, but this was self-inflicted and how they are handling it is shady.

The mistake was putting up a spoiler of a product that they couldn't deliver. And I completely agree that they should have handled it better. Im not trying to justify what they did at all, however I do know that personally I paid around 15 dollars for that box and while I am unhappy with the replacement of secret key mist , I can still use something out of that box and its not the end of the world. 

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I think it is wrong to do false advertisement, but I don't think the box is a total fail. I agree with all opinions, though what is important now is the respond from memebox. I don't care if they don't want to do anything about it, but ignoring the whole issue is not cool. Atm. :o  

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no, it isn't the end of the world, but I wouldn't have purchased that box without that spoiler.   It is bad PR and people should expect the contents of what they paid for.  I paid $26.99 for this box

 

I won't give them a pass on this one nor will I belittle how others feel about it.

 

The green tea box was a bit of a let down, but at least I was given the choice to cancel it - so I don't quibble over it.  Here, I had no choice.

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Ye, I think it's OK to not be able to deliver a spoiler, but if thats so then tell us before you ship it so people who really wanted that particular item can cancel or not. Thats what bothers me. They said nothing about it.. 

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Ye, I think it's OK to not be able to deliver a spoiler, but if thats so then tell us before you ship it so people who really wanted that particular item can cancel or not. Thats what bothers me. They said nothing about it.. 

I think it's not okay. Other boxes release spoilers because, you know, they are actually putting it in the box! It seems to me that memebox makes these themes before they actually aquire the items, or something, and then look for cheap items they can find to fill the box, and the release a spoiler, but perhaps whoever is selling them the items backed out.

 

It's kinda unprofessional to release a spoiler and then not put it in the box. Just don't release a spoiler if you're not 100% certain the product will be in the box?

 

I can understand it happened once (the green tea box), but twice, in a short time? And then to not even notify us and ship the box anyway? 

 

Their customer service already stinks, and this just makes it worse. It's on subpar Glossybox level, and that's pretty dang bad.

 

Makes me think twice about continuing to throw money at them, when I can get cheap, fun products from Korea Depart and they ship quickly. (the toner is $10 there or $17 for 2)

 

It's not that this box is bad. It's really not. There have been worse boxes (uh, the banila box, for example), but it's the principal of it.

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I am also irritated about the false advertisement. I ordered this box specifically for the mist. I wouldn't have ordered it without that spoiler. I would have liked the opportunity to cancel.

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While it's not the end of the world, what Memebox did is the perfect example of poor business practice.

 

It's totally okay to not be able to put a specific product in the boxes. We know, stuff happens, vendors don't deliver, seen it a million times before.

It's not okay to know about it in advance and fail to notify the subscribers about the changes, thus not giving them the opportunity to cancel. There are many people who purchase these boxes based on the spoilers they see, for them the extra samples are just nice bonuses to the product they really hope to try.

 

Just my 2 cents.

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I had actually forgotten that we had a spoiler a while back. I was happy with the box when I first opened it. But when I started typing the information card info up on my blog, the box just wasn't entirely worth it. And know remembering that we were supposed to get a different mist kinda makes me feel cheated out of my money for this box. My initial feelings with this box stands...it's not terrible, we HAVE had much much worse. What I do think is terrible, is memebox's lack of proper business practice.

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While I am very frustrated by their lack of communication about the secret key mist, at least we got 6 full sized items in the box.

 

Still, Memebox... Don't put out a spoiler that you can't deliver on, it's bad business.

 

They should have at least notified us so we can cancel if we want to.

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I am not happy about this AT ALL!  That Secret Key Mist was the whole reason I bought the box!!

 

I also will be emailing.

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I am not happy about this AT ALL!  That Secret Key Mist was the whole reason I bought the box!!

 

I also will be emailing.

YEAH I remember :D Tell me if you hear anything... i'm waiting on a email back about my double zero cosmetics box :)

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YEAH I remember :D Tell me if you hear anything... i'm waiting on a email back about my double zero cosmetics box :)

what happened with your double zero box?

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They haven't told us.  I see they took down the spoiler from the page - I did the screen shot here - so you can use my screen shot to show that they did have that spoiler AFTER they shipped out the boxes.

 

I am not happy about this at all.  They are reading their emails and not responding to them, but instead, updating their web pages to erase the proof.

I loved that you screenshot the page because when I went to look they'd already taken it down!  Good call. 

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I sent them an email too! Hoping that they do something about it or at least give us an explanation since everyone is aware of this issue and are unhappy. Really sad that they didn't tell us beforehand :( 

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what happened with your double zero box?

They said they couldn't cancel anything  from that value sets (like cancel one box out of it) but they could cancel my order were the double box is in... But that one I also bought in a value sets + more boxes.. But i'm letting it because then I wont have the deal I got back then (15% off and 20 memepoints,, my discount back then was 49,55) soo I think i'm gonna do a giveaway or something with it or if its awesome i keep it XD

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At least they gave us 10 memepoints for not putting in the secretkey item :)

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I purchased the secret key off ebay for a little over 15.00 - I wasn't kidding when I stated this was the number one reason why I got this box. 

 

I can use the 10 points - but I do wish they would have told us this before they shipped out the box

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I think we should be happy with the compensation. I'd say memebox should be more careful to not cause another fiasco in future but their action towards this matter restored some of my respect towards them.  :)

Maybe mistakes costed them alot, hence the shipping fees and memepoints removal..

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