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Lolo22

Julep August 2014

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My box finally shipped this morning and should arrive next Thu according to Fedex. Which would be similar to the best DHL has ever managed from Seattle to here. So, apart from the fact that it never took them so long to send off one of my boxes, I thin, Fedex will be an improvement even from Ohio. I hope they'll get back to their usual shipping speed soon as well. Though, I probably won't update my credit card which is being replaced atm .. just so I'm not tempted to buy more and they won't charge me anything when using my Jules.

 

I also just visited their FB page and am a little appalled by the shitstorm going on there. All those people ordering free boxes and complaining about it turning into a subscription ...

I really hope it won't affect the company too much .. they should definitely hire more people for CS .. they simply seem a bit understaffed in that respect, but other than that, I can't believe all the negative views everywhere. Strange.

 

I saw that too and I have to wonder if it's not a campaign against Julep that was hatched on a fb group somewhere. I mean, they always have a few complaints from people who failed to read what they were signing up for but this month is utterly ridiculous! Post after post after post of the same complaints.  :blink:

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I saw that too and I have to wonder if it's not a campaign against Julep that was hatched on a fb group somewhere. I mean, they always have a few complaints from people who failed to read what they were signing up for but this month is utterly ridiculous! Post after post after post of the same complaints.  :blink:

I was thinking the exact same thing. 

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I saw that too and I have to wonder if it's not a campaign against Julep that was hatched on a fb group somewhere. I mean, they always have a few complaints from people who failed to read what they were signing up for but this month is utterly ridiculous! Post after post after post of the same complaints.  :blink:

Hm...it does sound kind of coordinated.  People need to get lives.  

 

I mean, Julep isn't perfect, just like any other company.  They've certainly had customer service issues from time to time, but they've promptly resolved the very few issues I've had.  They seem to be making good steps towards resolving their shipping issues. 

 

But the accusations on FB seem pretty over the top.  And the accusers sound very young, if they think that a company is going to send them a box full of products that they'd normal sell for about $50, with no strings attached.   I'm sorry, it's not a scam when you fail to read the terms of an offer. 

 

There's something about FB that brings out the drama....

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I'm not concerned about the posts regarding customers who didn't read the terms before signing up. I'm concerned about the customers who quit and claim they were charged even after getting the confirmation email! And people not being able to get through to CS, no response to emails and phone calls.

 

My sis had kessie and did my mani. So gorgeous! I should have picked it up when it was still available in secret store. I hope katie is similar! (The sticker info for kessie says color of the year 2014. I thought rae was color of the year?)

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That mystery box is actually kind of tempting even though it'll probably turn out to be full of things I already have. All that's stopping me is how long it takes for the boxes to get from Washington to Florida (usually more than 10 business days). I'm moving in less than two weeks, so if I can't trust them to deliver it before next Friday, I won't bother--and I don't want this box enough to pay $15 for quicker shipping.

 

So anxious to get my Maven box for this month! No tracking email or anything yet, so all I can do is wait and hope it shows up at the door.

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I'm glad that they are doing multiple winner prizes in the boxes again!  I always thought that was really fun.  Not going to take a chance on a no spoiler mystery box though.  The orange color of the product icon is enough to scare me away haha.  

 

ETA:  Also, my tracking updated to delivery tomorrow!! 2 days early!  That is CRAZY fast shipping.

Edited by Lolo22
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it looks like my maven box is shipping from Ohio now instead of Seattle via Fedex? So disappointed! I live in Seattle so I used to get my boxes really early. Now I won't :( 

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My Polish Lover's Box is here!!  :lol: 

post-98693-0-45356700-1407189498_thumb.jpg

 

The colors are gorgeous! Waleska and Sushmita are early favorites and they included Queen Anne even though it wasn't listed as part of the box and I did not order it as an add-on.  :unsure2: It's really pretty but I think it's a dupe for a CbL I recently acquired. I'll have to swatch them all later and compare.  ;)

 

Closeups of my faves under the spoiler!

 

 

post-98693-0-25313500-1407190224_thumb.jpg

Queen Anne

 

post-98693-0-32377300-1407190243_thumb.jpg

Sushmita

 

post-98693-0-11223400-1407190277_thumb.jpg

Waleska (out of focus to show the gold shimmer)

 

 

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My Polish Lover's Box is here!!  :lol: 

 

attachicon.gif2014-08-04 17.52.43.jpg

 

The colors are gorgeous! Waleska and Sushmita are early favorites and they included Queen Anne even though it wasn't listed as part of the box and I did not order it as an add-on.  :unsure2: It's really pretty but I think it's a dupe for a CbL I recently acquired. I'll have to swatch them all later and compare.  ;)

 

Closeups of my faves under the spoiler!

 

 

attachicon.gif2014-08-04 18.05.20.jpg

Queen Anne

 

attachicon.gif2014-08-04 18.05.46.jpg

Sushmita

 

attachicon.gif2014-08-04 18.07.06.jpg

Waleska (out of focus to show the gold shimmer)

 

 

Gorgeous!  Thanks for sharing :)  My Polish Upgrade should be coming tomorrow or Wednesday, fingers crossed for tomorrow!  I really hope I get Queen Anne too, looks very pretty.  I just love the shimmers and chromes in this collection.

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I'm still waiting on a shipment confirmation. I called today and Audrey couldn't really explain why my box hasn't shipped but she said it would ship by Friday. Annoying but I can't do anything about it. She did give me 1000 Jules for the wait, so I'm happy about that. I also asked how many boxes I have left on my prepaid sub and she said the September box will be the last one.

 

For now, I'm going to try my best to be patient. I got the polish lovers upgrade so I'm really excited to see all the colors in person.

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I still haven't gotten a shipment confirmation. I want to call and ask about it but I got that really good 3 months deal so I'm afraid that they might cancel it if I call. @@bonita22, did you get a regular subscription or the deeply discounted one?

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Just a little advice for anyone that has yet to receive a shipping notice. If you sign up for FedEx Delivery manager, a free service comparable to UPS My Choice (if you're familiar with that), you can see any packages that have been initiated for your address. I haven't received my shipping notice yet but did see my maven box has been shipped through the service. 

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Just a little advice for anyone that has yet to receive a shipping notice. If you sign up for FedEx Delivery manager, a free service comparable to UPS My Choice (if you're familiar with that), you can see any packages that have been initiated for your address. I haven't received my shipping notice yet but did see my maven box has been shipped through the service. 

Thanks for this!  i got excited when i saw a shipment in progress for me, and then realized it was my fabletics subscription.  nothing from julep.

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Just a little advice for anyone that has yet to receive a shipping notice. If you sign up for FedEx Delivery manager, a free service comparable to UPS My Choice (if you're familiar with that), you can see any packages that have been initiated for your address. I haven't received my shipping notice yet but did see my maven box has been shipped through the service. 

Thanks!  I checked mine, and nothing!  I sent them an email and got the auto response that call and email volumes were up, so don't expect a reply for 3 or 4 days.  Whenever I have emailed in the past, the issue has already been resolved by the time I get a reply, so maybe I will see this shipment show up on FedEx soon?!  One can hope!

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Anyone else having issues with Julep CS? I've tried e-mailing, calling and leaving a message and it's been a week and I haven't heard anything back yet.

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Got my DHL secret store order .. still waiting for the maven box. It left Ohio on Sat and hasn't been heard of since ...

 

Claudia is gorgeous .. can't wait to try her!

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Anyone else having issues with Julep CS? I've tried e-mailing, calling and leaving a message and it's been a week and I haven't heard anything back yet.

Haven't tried contacting them recently...hope they get back to you soon!

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Anyone else having issues with Julep CS? I've tried e-mailing, calling and leaving a message and it's been a week and I haven't heard anything back yet.

The only replies I have EVER gotten from them are right after my issue has been resolved.  I called a week or so ago to cancel my subscription since it was the last of my prepaid months and I don't have a skip option, they never got back to me.  I can see my account is cancelled, but no email or anything.  I emailed them about this months box as it was part of the prepaid deal and haven't heard anything back on that yet.  Their automated response said 3 to 4 days.  I just want to make sure they did indeed send it!  I knew I should have waited until after I received it to cancel!  Hope they get back to you soon, my experience with CS hasn't been very positive in that regard!

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I didn't take my box this month but wanted to share my weird cs experience. I feel like usually they are slow to respond and not overly helpful. I ordered diane in a sale awhile ago and the color was actually out of stock but went through as a charge on my order. They caught it on their end offered me a refund or giftcard. I replied that I would take the gift card. They sent me the gc code no problem and I thought we were all good. Then a week and a half later I get an email from a different cs rep saying person a tried contacting me and could I please reply. I emailed back basically saying I did and I got my gc and we are all good. She said they just wanted to make sure I didn't need any further help. It wasn't a bad experience and up until the last oddly accusatory email I was super impressed with them. Julep just seems like they need to maybe spend a little more time streamlining their cs division so nothing gets lost or miscommunicated and they can be more punctual.

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