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Julep August 2014

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Finally got shipping notice for one of my boxes. Says it will take a week to get to me. I think know this is the latest I've ever received my Maven box.

 

And nothing on the box from the discount sub.

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Finally got shipping notice for one of my boxes. Says it will take a week to get to me. I think know this is the latest I've ever received my Maven box.And nothing on the box from the discount sub.

Same here. I received my shipping notice today, tracking says I should get my box on the 11th or 12th. This is also the latest I will receive a maven box. Kinda sad because I would love to have the pretties in hand already, but I don't mind if the box is a bit later than usual (it's not like I don't have enough polish to last me another week LOL). Also, I have completely blanked on what I picked so it will be a surprise for me when my maven box arrives.

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My maven box is still in Texas but should be here Thursday according to my tracking. The weird thing is my secret store order that was sent DHL.. apparently it arrived in Phoenix early Monday morning and has been "ready for transport to USPS" since then with no change and an expected delivery date of Friday.  :blink:

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Ugh my box came and is missing the cleanup tool. That was the thing I was most excited for :( tazeen is gorgeous though. Now to wait 10 days for a response to my email and hopefully I'll get my cleanup tool before September :(

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The only replies I have EVER gotten from them are right after my issue has been resolved.  I called a week or so ago to cancel my subscription since it was the last of my prepaid months and I don't have a skip option, they never got back to me.  I can see my account is cancelled, but no email or anything.  I emailed them about this months box as it was part of the prepaid deal and haven't heard anything back on that yet.  Their automated response said 3 to 4 days.  I just want to make sure they did indeed send it!  I knew I should have waited until after I received it to cancel!  Hope they get back to you soon, my experience with CS hasn't been very positive in that regard!

I've contacted them twice before by e-mail and they answered within a day and they resolved my problem without any hassle, but this time I made a mistake on my Secret Store order and I wanted to cancel it. Good thing I ordered again right away, because I would have missed out on what I wanted if I had waited for them to cancel the first order. Now they've shipped both boxes and I have yet to hear anything from them...

 

I made the order on the 29th, e-mailed to cancel it 10 minutes later, tried calling about 5 times that afternoon with no response except the automated one and I left a message and I never got a response back. I e-mailed again on Tuesday. We'll see if they ever answer.

 

I hope they did send this month's box to you!

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I didn't take my box this month but wanted to share my weird cs experience. I feel like usually they are slow to respond and not overly helpful. I ordered diane in a sale awhile ago and the color was actually out of stock but went through as a charge on my order. They caught it on their end offered me a refund or giftcard. I replied that I would take the gift card. They sent me the gc code no problem and I thought we were all good. Then a week and a half later I get an email from a different cs rep saying person a tried contacting me and could I please reply. I emailed back basically saying I did and I got my gc and we are all good. She said they just wanted to make sure I didn't need any further help. It wasn't a bad experience and up until the last oddly accusatory email I was super impressed with them. Julep just seems like they need to maybe spend a little more time streamlining their cs division so nothing gets lost or miscommunicated and they can be more punctual.

That is very weird! The last time I e-mailed them with a question was in May, and they answered within a day. They weren't terribly helpful, but at least I got a response.

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Creeeepy.... Two minutes after I posted here, I got my shipping notification. Literally! That just happened!

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Just got my shipping notification today.  Here's hoping that everything is accurate.  I did email Julep about a different issue.  I just opened my box of ta-da drops and at least a third of it was gone.  Any idea if they are going to do anything about it?

 

post-97066-0-05825800-1407338112_thumb.jpg

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Just got my shipping notification today.  Here's hoping that everything is accurate.  I did email Julep about a different issue.  I just opened my box of ta-da drops and at least a third of it was gone.  Any idea if they are going to do anything about it?

 

attachicon.gif20140731_074839.jpg

I have the old Quick Dry drops that I have used maybe 3 times and 2/3 of the bottle is gone. I think there may be a problem with the bottle sealing and I don't know if they will/can do anything since it seems to be a recurring problem with the product. 

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Just got my shipping notification today.  Here's hoping that everything is accurate.  I did email Julep about a different issue.  I just opened my box of ta-da drops and at least a third of it was gone.  Any idea if they are going to do anything about it?

 

attachicon.gif20140731_074839.jpg

They should if you just opened it. It seems to have an evaporation problem with the product in general, but it shouldn't be that low if you just got it and unsealed it.

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Wow this is a testament to how slow FedEx is. My secret store order finally updated and is out for delivery today. And that is being delivered by DHL and was ordered after my Maven box shipped. Crazy.

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I'm so sorry if I'm uninformed, but is there a trade thread up for this month you guys?

I missed the window for switching up and customizing my box and I'm slightly disappointed with it.

 

I got the Boho Glam box with the brown eyeliner.  The shades are just not my cup of tea. :(

 

If anyone has Korin.... :P

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So my secret store order- purchased 7/29, email came on 7/30, was shipped on 7/30, and today is at the post office next town over (so could arrive today or tomorrow)...

 

my august box order (which obviously would have been placed before the secret store order)- shipping email came on Aug 5th, said was shipped Aug 6th, and the fedex smart post tracking claims it should arrive Aug 12th!!!  UGH.  slower than dhl!

 

blah!!!   

 

eta- within seconds of posting this, I get an email from Julep saying: "...shipped a few days behind schedule and is now on its way. We're working hard to make sure this doesn't happen again.

To thank you for your patience, we've put 1,900 bonus Jules into your account – "

 

weird!!  creepy.. o_0 are you spying on me julep??  Not that I don't mind 1900 jules tho... :P

Edited by Lily V
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I don't mind the extra Jules either! My box only just shipped yesterday, so I got the email about my stuff shipping late too. This box would have put me just over 2,000 Jules, so the extra 1,900 on top of that is niiiiiiiiiiice. Maybe I won't be cancelling my subscription as soon as I thought I would since that puts me really close to getting an upgrade for free. Too bad my box and my gorgeous colors won't be here until at least next Tuesday. :(

 

My Secret Store order came in either yesterday or Monday. I'm so happy with what I got that forgot what day I got it! I've been trying for AGES to get Roz and Kamala. Getting them and an extra of my favorite Julep lip gloss shade together was just fine with me. <3

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I'm new to the maven subscription so I was wondering if the delay in shipping was usual. Like many of you, I have received my shipping confirmations for my secret store purchases but still haven't heard anything about the August maven box. I thought maybe it was related to the fact my order is coming to Canada (so far what I have received is shipped so slowly via USPS) but it looks like this might be an issue alot of people are experiencing.

 

I just sent them an email follow-up... hope to get the order moving along soon. I'm pretty disappointed with the shipping oprtons/turn around right now but the product is still making me excited!!

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I got my box today.  Everything was included and I did get the free Queen Anne polish.  I have to say it was really nice surprise - Julep did not mention it would be included with the upgrade boxes!  Off to swatch the colors...

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I swatched all the colors on a nail wheel and figured I'd share with everyone.  I really think Julep knocked it outta the park with this collection!  Every color is just beautiful and the formulas seem great and dried fast.  A few of them are even one-coaters which is always good!  Standouts for me are:  India, Waleska, Kirti, Tammi,Katie and Queen Anne which is just full of beautiful glitter.  I'm scared that Tammi is going to stain as bad as Tatum from a few months ago...fingers crossed it doesn't!

 

Swatches are all in full sun except for the white background photo which is indoor lighting.  2 coats of all polishes.

 

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I swatched all the colors on a nail wheel and figured I'd share with everyone.  I really think Julep knocked it outta the park with this collection!  Every color is just beautiful and the formulas seem great and dried fast.  A few of them are even one-coaters which is always good!  Standouts for me are:  India, Waleska, Kirti, Tammi,Katie and Queen Anne which is just full of beautiful glitter.  I'm scared that Tammi is going to stain as bad as Tatum from a few months ago...fingers crossed it doesn't!

 

Swatches are all in full sun except for the white background photo which is indoor lighting.  2 coats of all polishes.

 

Oooh thanks for the swatches! These are seriously beautiful colors. Can't wait to get my box! 

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I still haven't gotten a shipment confirmation. I want to call and ask about it but I got that really good 3 months deal so I'm afraid that they might cancel it if I call. @@bonita22, did you get a regular subscription or the deeply discounted one?

I got the deeply discounted 3 month sub.

 

I got a shipping confirmation last night, it hasn't updated though. I also just got the email about adding 1900 Jules for the delayed shipment. I checked my account but the Jules aren't in there yet. I saw on Facebook that they ran out of a polish (I think India) and that to compensate they substituted it with a different polish and emailed a code so they can get the polish of their choice for free. I got the polish lovers upgrade and I really hope I get all the polishes. Especially since I didn't receive an email about a polish being out of stock.

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Pretty swatches!! Thanks @ !

 

@@bonita22 ugh, I didn't hear about substituting for India, I got the polish lovers upgrade too- I really hope it's in my box! :(

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Thanks for the swatches @! I'm so excited to get my box, this is one of my favorite collections they've done.

 

I still haven't gotten a shipping confirmation and they really couldn't tell me when I'll be getting my box when I called today. I did get the email about the 1900 jules though, that definitely helps make up for the delayed shipping!

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I finally got a response! Yay!

 

They also gave me 400 Jules for the delayed shipping on the July box. That's really random.

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The Cs rep I talked to a few days ago said that the substitutions were for those who weren't billed in the first round. She says mine was billed first round and that it should be everything I ordered. I won't know until Saturday when my box comes. Also got the email for the 1900 Jules, but haven't gotten them in my account yet.

 

So I really feel like something happened with Julep around June maybe? There just seems to be more issues than usual.

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