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Lolo22

Julep August 2014

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I don't know whats happening!  I contacted Julep about my missing Clean Up tool and to cancel.  The girl was super nice about the cancelling and said she couldn't because I still have two more months of Maven left but she did give my the date I needed to cancel by (sometime in October by the 24th).  Then she sent me the Clean Up tool with an invoice.

 

Got tracking for that, it's coming from Seattle.

 

Then I just got another tracking email!  This time from FedEx from Ohio!  I have no idea what that is.  I've already got my Maven box for the month.

 

The other weird thing is (and can someone else confirm this,  maybe?) I got that ridiculous $18 3-month deal.  Isn't August our last  month??  Why does she tell me I still have two months left?! 

 

I'm so confused.

I did the same three month deal. I thought it was for the intro box + 2 monthly boxes, but Julep seems to be treating it as the intro box + 3 monthly boxes. I think September's box should be our last one. My August box shipped super late so I got the email for the 1900 Jules. At this rate, I will have gotten an intro box + 4 monthly boxes for $18!

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I don't know whats happening! I contacted Julep about my missing Clean Up tool and to cancel. The girl was super nice about the cancelling and said she couldn't because I still have two more months of Maven left but she did give my the date I needed to cancel by (sometime in October by the 24th). Then she sent me the Clean Up tool with an invoice.

 

Got tracking for that, it's coming from Seattle.

 

Then I just got another tracking email! This time from FedEx from Ohio! I have no idea what that is. I've already got my Maven box for the month.

 

The other weird thing is (and can someone else confirm this, maybe?) I got that ridiculous $18 3-month deal. Isn't August our last month?? Why does she tell me I still have two months left?!

 

I'm so confused.

I bet you are getting 2 cleanup tools. Some people have already received 2 and now it's out of stock lol! On mobile, or I would use the eye roll smiley.

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Has anyone received their 1900 "sorry" Jules? I got the email saying I would get them but my account only shows 300 being added. Geez Julep.

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Has anyone received their 1900 "sorry" Jules? I got the email saying I would get them but my account only shows 300 being added. Geez Julep.

Ditto.  I emailed this morning.  Just got the email from Jane park too.

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On the Facebook swap group, someone called and asked about the 1900 Jules. They told her they would be added separately and to call on the 20th if she didn't have them by then. Mine haven't showed up yet either but I'm hoping I will see them today.

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on my Jules page it says 650 Jules for taking the box + late shipping. But I got the upgrade (My Maven) so that should net me 650 Jules anyway.

 

How much were we supposed to get for late shipping?

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Shipping bonus jules are being added in batches throughout the day. If you haven't received them by the time the window opens, call. I'm not sure if everyone is receiving the same amount, but if your account says "plus delayed shipping bonus" then you should be receiving SOME jules.

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on my Jules page it says 650 Jules for taking the box + late shipping. But I got the upgrade (My Maven) so that should net me 650 Jules anyway.

 

How much were we supposed to get for late shipping?

 

 

Shipping bonus jules are being added in batches throughout the day. If you haven't received them by the time the window opens, call. I'm not sure if everyone is receiving the same amount, but if your account says "plus delayed shipping bonus" then you should be receiving SOME jules.

 

Just checked my account again.  The 1900 Jules they promised for the shipping issues have now been added.  Glad to see them even if I don't expect to take a box when the window opens tomorrow.

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on my Jules page it says 650 Jules for taking the box + late shipping. But I got the upgrade (My Maven) so that should net me 650 Jules anyway.

 

How much were we supposed to get for late shipping?

Same for me.  I also had the Polish Upgrade so 650 sounds right.  I didn't have a shipping delay, luckily, so I'm not expecting to see any more Jules applied.

 

I'm at 1,650 Jules now, almost enough to get a free box, which might tempt me to take a box this month so I can get the next one free.  I hope the collection is good!

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They're giving out Jules in two batches- yesterday I got 300 for "Box Take+ Delayed Shipping bonus" even though 300 is the usual amount I would have earned. Today I got 1900 for "August 2014 delayed shipping bonus jules"- plus my 500 anniversary Jules, which I wasn't expecting until next month! Very surprised to log in and see over 3000 jules! 

I think the second batch of 1900 Jules is only going to Mavens who got that email/ had a shipping problem. I think my box arrived August 9th.

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I got my Jules today. I was happy to see them and now I am just hoping for a good month to use them.

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I did the same three month deal. I thought it was for the intro box + 2 monthly boxes, but Julep seems to be treating it as the intro box + 3 monthly boxes. I think September's box should be our last one. My August box shipped super late so I got the email for the 1900 Jules. At this rate, I will have gotten an intro box + 4 monthly boxes for $18!

Okay, so I logged on this morning and it says the September box is paid for and my last box will be October!!  Thats...  totally cool but WOW that was the biggest glitch in history!  That's 5 months for $18!

 

I got 350 points for box take and delayed shipping bonus.  I don't think my box was late, though it did take forever since it came (for the first time ever) from Ohio.  I did get my clean up tool in the USPS package.  I bet @@Lolo22 is right and I'm getting another one since I had an email response to my first email I sent (10 days after I sent it).  Don't they look at accounts?!  Surely they could see someone had already sent me one.  I don't know whats going on with them but...

 

I admit (though I don't deserve it) I'm hoping for enough "extra" Jules to get another box before my sub ends. :D

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I don't know whats happening! I contacted Julep about my missing Clean Up tool and to cancel. The girl was super nice about the cancelling and said she couldn't because I still have two more months of Maven left but she did give my the date I needed to cancel by (sometime in October by the 24th). Then she sent me the Clean Up tool with an invoice.

 

Got tracking for that, it's coming from Seattle.

 

Then I just got another tracking email! This time from FedEx from Ohio! I have no idea what that is. I've already got my Maven box for the month.

 

The other weird thing is (and can someone else confirm this, maybe?) I got that ridiculous $18 3-month deal. Isn't August our last month?? Why does she tell me I still have two months left?!

 

I'm so confused.

Perhaps you or others can help me also? I got the 3 months with the 5 piece box for about 29 bucks. Does this mean Aug is the 5 piece and Oct and Nov are the 3 boxes. Or is the 5 piece extra? Meaning my sub would last until Dec?

 

And OMG, my 5 piece box showed up today! I got three polishes, glycolic hand scrub and mint foot cream. AND a 50% off coupon!! Couldn't be more pleased. I am at work right now and can't play with much yet. But I did try the hand scrub, and OMG is that stuff awesome! Just may have to use that coupon, but I didn't have a chance to read the small print if any.

 

Meowz is soooo very happy! Anyways, I feel like I already got my moneys worth so the rest is gravy.

Edited by candes

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I ordered the IT Girl box along with a Avni & Waleska as add ons.

I recieved an email saying that Joyce was no longer avaliable.When I called in
 the rep advised me that I was getting Queen Anne instead of Joyce.

I was upset but there was nothing I could do about it so I waited ever so patiently for my box as I live in Canada.

 

I ordered a few polishes from the Secret Store.

 

I recieved my secret store order last week before I recieved my August Box.

 

So I called in to inquire as to where my August box was.

 

Looks like they never shipped me an August box.

I was a bit upset but there was nothing I could do about it.They couldn't ship me any of the August colours because they were all sold out.Instead I got Jules to compensate for their error so my next few months are going to be free so long as there is stock & they actually ship me a box.

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I was a bit upset but there was nothing I could do about it.They couldn't ship me any of the August colours because they were all sold out.Instead I got Jules to compensate for their error so my next few months are going to be free so long as there is stock & they actually ship me a box.

 

I posted this to the September board - but you should appreciate it as well...

 

------

 

I decided if I'm going to have to deal with it, I might as well have a little fun with it...

 

So I'm sending my own carefully curated 'complimentary box' right back to Julep today:

 

 

ilDpbf9l.jpg

 

 

Click the image above to see the text / items larger - and you may have to click on the image in your browser window as well to make it even bigger.

 

All better now.    :smilehappyyes:

 
------
 
(I bought almost all of the Wanderlust collection on eBay after a few days of hunting.)

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 A little update:  With no thanks to Julep, I got my August Wanderlust collection anyway - thanks to persistent swapping and eBaying.  I was on a mission.

 

August - The Wanderlust Collection - Coming Soon

 

Here they are all together in one of the white lacquer jewelry boxes.  Not doing that ever again.   ;)

Edited by shutterblog
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