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Julep Mystery Box: Jewel Heist

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Basically, this is why I refuse to be conned into these mystery boxes.  I see old, ugly polishes in ALL of the reviews for just about all of them.  No thanks. 

The sad thing is, they used to be pretty good. Not amazing, necessarily, but a lot better than this one.

 

Julep really  has gone downhill since i joined. I think it was like January of this year they got a whole round of venture capital funding ($7M I believe) and they removed a lot of the perks mavens who've been around liked. Even small things like getting a good bonus for taking the box. It seems now that Julep is just about the bottom line to these investors :/ But it is Jane's name and reputation on the line. Does she think she's reached a critical mass? sigh.

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@ is right. The mystery boxes, when first launched, were amazing and contained unique polishes not released during the monthly boxes then somewhere along the line the mystery boxes became a dumping ground for Julep to sell their "sale" products. Newer subscribers wouldn't realize that the items in the mystery boxes are OLD products but older subscribers would.

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hello, I always keep up on these threads but never usually comment, but thought I would throw one in today. :)

 

I also got the jewel heist box and contacted them, bc the gel eyeliner I got was dried up. I also expressed my concern w/ nothing being "jewel" themed. They offered me a polish of my choice since the gel eyeliner is out of stock. Then today I was looking at the mascara (thinking about giving it to my mom since I like black), and on the box and tube it also says manufactured 2012.When looking up expiration dates for mascara almost everything I read says 1 year for unopened. Its so gross that they are giving out expired beauty products in boxes. I understand about mystery boxes being a mystery, but they should at least include products that aren't expired.

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Please take pictures and send it to them. You could also file a report with the BBB and the WA ATG since this is ridiculous that Julep is sending out old and expired product.

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I'm not even bothering.  I bought 3 mystery boxes before (around $50 total) and fought with them for months. They gave me enough points for 1 polish.  All the mystery boxes were against the theme.  It actually caused me to quit.  Oddly, ironically enough, the jewel heist pulled me back in.  I actually thought we would get at least a birthstone in the mix.  Stupid me.  Fool me once,.... I have no excuse.

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I am telling you - I went round and round and round on it the last time. They gave some people $15 credit (for $15 mystery box) and all 3 of mine were not on topic.  They just ignored every email.  And finally said that they offered me the points for 1 polish. I gave up and quit. can't believe this stupid jewel heist got me back.  And I got makeup.  And some horrible orange polish I got in 2 of the last 3 boxes.  At least it's near halloween time this time around. 

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Now this thread has me paranoid on expiration dates of unopened cosmetics.  My unopened mascara stash is pretty sizable and I regularly use mascara that's over a year old unopened (after I open them I toss them after three months).  Now I've been googling unopened mascara shelf life but the answers range from 1-5 years with most saying 2-3 years.  That's not even getting into my unopened lip products (def have some from 2012). :/  The lack of clear guidelines is kinda frustrating.

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Now this thread has me paranoid on expiration dates of unopened cosmetics.  My unopened mascara stash is pretty sizable and I regularly use mascara that's over a year old unopened (after I open them I toss them after three months).  Now I've been googling unopened mascara shelf life but the answers range from 1-5 years with most saying 2-3 years.  That's not even getting into my unopened lip products (def have some from 2012). :/  The lack of clear guidelines is kinda frustrating.

 

I absolutely agree. I'm also confused by it because we'll all taught that the guidelines are for opened product and unopened product lasts longer HOWEVER the more I researched the more I found that there is no science behind the guidelines as the guidelines were either from manufacturers OR from magazines who came up with it. I can't find ANY studies what so ever that proves or disproves that the guidelines we all know are accurate. I guess this is also why manufacturers and sellers state if it looks or smells funky to toss it.

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. I guess this is also why manufacturers and sellers state if it looks or smells funky to toss it.

This is pretty much my guiding principle period.  The minute something starts to look or smell off, it's out of my life. Other than that, the only thing I keep a VERY close tab on is open mascaras (which go after 4 months no matter what and which I almost always toss after 2-3 months). I also pay more attention to anything liquidy that has been open for more than 1 year or that I know has been sitting for more than 18 months even unopened, but I have no hard and fast rules on tossing those... I abide by the look/smell test above all.

 

Maybe this is a bad strategy, but so far so good.

 

I DO toss anything at all, no matter what it is or how good it looks/smells, if I'm reasonably certain it's been sitting for more than 3-4 years, whether opened or not.

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Just got this reply from Julep a short time ago but not one from Jane.

 

Hello,
I am very sorry to hear of the challenges you have had with Julep. This may sound a bit crazy, but your original email on Saturday was not received in our Press inbox. We have multiple people on this list, and none of us received it. I am extremely sorry for the delayed response. It does appear to be the right address, so I will investigate further. I have also passed your message on to Jane.
Our CS team will happily process your refund request
Related to your Mystery box, I am sorry that you were disappointed. My team will send you a selection of our favorite things.
Please let me know if you need anything else.

 

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Just got this reply from Julep a short time ago but not one from Jane.

"My team will send you a selection of our favorite things." I'm sorry, but that just made me snort water out of my nose. Who knows what horrors you'll be sent now since it's THEIR "favorite things." Half a dozen bottles of America the Beautiful?

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"My team will send you a selection of our favorite things." I'm sorry, but that just made me snort water out of my nose. Who knows what horrors you'll be sent now since it's THEIR "favorite things." Half a dozen bottles of America the Beautiful?

 

If I was drinking when I read this, there'd be liquid all over my keyboard. You know the only reason they're sending anything at all is because of the huge stink Zadi made. All I got was the equvalent of a head pat. *chortles*

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If I was drinking when I read this, there'd be liquid all over my keyboard. You know the only reason they're sending anything at all is because of the huge stink Zadi made. All I got was the equvalent of a head pat. *chortles*

 

Pretty much how I feel. What I said on my FB wall, "Yup, nothing I sent was addressed. While a box of items is nice the fact is 1) I'm not the only one affected by the Jewel Heist box and 2) Will everyone who bought a Jewel Heist box and received either the lip gloss OR the mascara (which apparently expired a year ago) get something? What about everyone else?"

Edited by zadidoll

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Thank god I'm not the only one that ended up with a crap mystery box!

 

Mine had the Luxe Repair Skin Serum, Blank Canvas Plumping Lip Primer, Zoe (a now sold out 4.99 clearance item that isn't even swatched properly on their page), Fiore (I like this one), Sunny (a dupe for me), Valerie (I like this one) and a neon green hair tie.

 

I went to use the skin serum this morning and it was RANCID.  Totally foul.  I wrote a big long blog post about why I'm breaking up with Julep and made sure to tag them in it on twitter.  Hopefully word will get around.  The CS rep admitted to me that they use old stock for the MBs and I just find it appalling that they would send out skin and lip care that is totally rancid.  

 

Zadi, I will absolutely writing the WA BBB.

 

ETA: The lip primer was also rancid.  The CS rep said they'll be sending me replacement products and I asked if they would be coming from the new stock or the old stock and she assured me it would be from newer stock.  We'll see...

Edited by disconik

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Thank god I'm not the only one that ended up with a crap mystery box!

 

Mine had the Luxe Repair Skin Serum, Blank Canvas Plumping Lip Primer, Zoe (a now sold out 4.99 clearance item that isn't even swatched properly on their page), Fiore (I like this one), Sunny (a dupe for me), Valerie (I like this one) and a neon green hair tie.

 

I went to use the skin serum this morning and it was RANCID.  Totally foul.  I wrote a big long blog post about why I'm breaking up with Julep and made sure to tag them in it on twitter.  Hopefully word will get around.  The CS rep admitted to me that they use old stock for the MBs and I just find it appalling that they would send out skin and lip care that is totally rancid.  

 

Zadi, I will absolutely writing the WA BBB.

 

ETA: The lip primer was also rancid.  The CS rep said they'll be sending me replacement products and I asked if they would be coming from the new stock or the old stock and she assured me it would be from newer stock.  We'll see...

 

I haven't touched the skin serum yet from my order, now I'm worried that's expired as well.  I love how the reps are all giving different and inconsistent responses...not.

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Take pictures of the lot #s on the products. I have the lip primer from when it was first released.... the lot # on it is.... 331.

 

 

Ok, I think what we need to do is figure out how many variations of Jewel Heist was sent out, what was in each variation and from there see when the products were first released. If possible include lot #s from the original products and what was sent to compare.

 

Anyone up for the challenge? I just tossed my boxes out this morning in the recycling bins so I don't have my boxes but if anyone still does see if there some type of variation code on it. Mine had 003 printed at the top right of the label.

Edited by zadidoll

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I was wrong that the shipping boxes had a clue to the box variant. I was hoping it was but it's not. :|

On the other hand here's one of the box variants with lots #s.

 

mascara lot # - 2228
mask lot # - 13I45
not sure my polish has a lot #? Alma from Trina Turk '12
same with the gel liner and brush

 

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my mascara lot is also 2228. I also just received an email back from Alicia. She asked me for a picture of the date on the mascara, so I sent it. On the email I just received she basically said that" the manufacturing date is really a copy-write date for  the packaging text. I def. don't buy it. Do we know if the 2228 lot is the original lot?

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hello, I always keep up on these threads but never usually comment, but thought I would throw one in today. :)

 

I also got the jewel heist box and contacted them, bc the gel eyeliner I got was dried up. I also expressed my concern w/ nothing being "jewel" themed. They offered me a polish of my choice since the gel eyeliner is out of stock. Then today I was looking at the mascara (thinking about giving it to my mom since I like black), and on the box and tube it also says manufactured 2012.When looking up expiration dates for mascara almost everything I read says 1 year for unopened. Its so gross that they are giving out expired beauty products in boxes. I understand about mystery boxes being a mystery, but they should at least include products that aren't expired.

Sounds like the same box I got I am concerned about the expired mascara and the eyeliner not even being on their page.  Plus the polish I got was Alma and that is like the 3rd time they send me that polish in a mystery box.

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The lot # on my Luxe Repair Skin Serum is 5997500 and the lot# on the skin creme is 6443(?)400 - The 3 (I think) is etched over a mark in the plastic that's distorting it. My Skin Serum smelled faintly rancid, like oil you leave in the pan on the stove overnight.

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just found a blog post online w/lot #2228 from 9/9/12

 

I actually have a few Julep mascaras from when Julep sent me a box of products a couple of winters ago. Let me dig it out....

 

 

On Jet Black which was the American Beauty Volumizing Mascara the # on the bottom is 2224. The Espresso Brown from Boho Glam Lengthening Mascara is 2226. Both are "Made in the USA © 2012."

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The box for my overnight repair says 6442100. I don't have the lipgloss anymore since I sold it right away. I don't have the box or packing slip from julep anymore either but I got the same version as you Zadi.

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