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Popsugar Must Have October 2014 *May Contain Spoilers*

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I feel like popsugar should apply an automatic coupon to subscribers boxes. I have been subbed nonstop since June and they still haven't taken payment for October. I pay 43.00 a month because I don't want the stress of canceling and rebuying and emailing etc. I shouldn't have to email them asking if I'm going to get a box and why I haven't been charged. Then, never even get a personalized response only an automated one. This is ridiculous.

100% agree, and totally happening to me too. And those are the reasons I don't resub when coupons come out, and just pay full price, however this is a headache.

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I'm assuming they will be shipping boxes late this month, or at least not until closer to mid month.  They claim ability to ship boxes out by the 15th of the month, so probably around then. 

 

Between being down for business a whole week, and then things still not working 100%.  If they're so backed up on emails and can't respond to anybody, they'll be just as behind in the warehouses too, I'm assuming, because the warehouses can only box/ship out what they get from the system, which is messed up.  

 

This box better be worth all the trouble, that's all I gotta say, lol.  

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Anyone have any spoilers? :rolleyes:

They are sending me October box for review, and it should arrive by 13th according to the email. I'll post spoilers if nobody else does when I get it.

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my account is listing SEPT box being charge $0.00 and OCT being charged $39.95

 

my card has a charge of $24.95 and per direction from PS I had to have an active account to receive my referral boxes which should have started after making my account active...

 

?!?!?

 

there is no card listed in my account to be charged as that seemed to disapear...

 

they have not respond to my last email from over a week ago.....

 

guess it's time to write for a 3rd time about the same issue....

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Uh oh. Saw a post on IG that looks like we are getting the Kaleidoscope eye kit pretty in punk

 

 

I would be really happy with that, but I think that's probably a post from the special edition box last year

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I would be really happy with that, but I think that's probably a post from the special edition box last year

Looks like it was for a special edition box, www.beautybykrystal.com/2014/10/le-metier-de-beaute-kaleidoscope-pretty.html

Hoping we do not get it to be honest, not my favorite eyeshadow colors.

Edited by Queennie

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It's been 6 days and still no email responses back from them, I am getting really annoyed. I just want to know if I need to resubscribe, since there are no orders or even a hint that I am now thanks to the new site.

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They told someone on Facebook yesterday afternoon that they have not processed billing for Oct yet.  FYI

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On the bright side, we'll get October/November close to one another ;)

 

I'm bored so I'll make my picks...

 

OCC Lip Tar

Something hot beverage related

A nice fall scented hand cream or bath product, or a face product with pumpkin in it, like an enzyme scrub.

Fancy halloween candy, like some kind of posh candy corn lol

Book or music download

warm socks or a throw

 

I may just buy myself all of these things anyway ;)

 

If you google shop fancy candy corn, these candy corn shoes come up, haha. 

 

http://www.exotichighheels.com/ehhpl-cont55-b.html?cmp=googleproducts&kw=ehhpl-cont55-b&Color=Multi&Size=11&gclid=CLywg_fpmsECFRJp7Aod2CcAyw

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I'm supposed to have a referral box for Oct, but when I click on "recurring payments" it is showing a charge of $39.99. I have emailed them but of course they are too busy to respond. However, the money has not been charged to my credit card, so maybe it will be free. 

 

Is anyone else supposed to get a free box for October and having the same problem? 

 

Also, it is not showing my order as processing or anything!

 

It irritates me that my history has been wiped clean because before it showed which boxes were referrals. I have gotten five, so this will be my 6th and last, but I'm afraid they'll say nope sorry, you've already gotten your six and I won't have any want to prove it. I wish I had a screenshot of my account before they switched over.

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I'm supposed to have a referral box for Oct, but when I click on "recurring payments" it is showing a charge of $39.99. I have emailed them but of course they are too busy to respond. However, the money has not been charged to my credit card, so maybe it will be free. 

 

Is anyone else supposed to get a free box for October and having the same problem? 

 

Also, it is not showing my order as processing or anything!

 

It irritates me that my history has been wiped clean because before it showed which boxes were referrals. I have gotten five, so this will be my 6th and last, but I'm afraid they'll say nope sorry, you've already gotten your six and I won't have any want to prove it. I wish I had a screenshot of my account before they switched over.

i guess it will be good for peeps who already rec'd 6, who knows!?!?

 

i am supposed to get free box and showing same as you with no charge BUT i had to order a box to make my account active so i did at end of SEPT which i was charged for but no clue whats up with that as no one will write me back and i still have no been able to complain about fall LE which i would like to do via phone, next time i call amex ill see if they have a number for PS........

 

i think you will be fine as they can see old info so they say and don't you get an email when you reach a certain status? my referrals are on my account with the correct amount just the names are missing of the friends + such that used my link......

 

I'm sure you will be fine once PS decides to come out of hiding, does you account show the correct number of referrals?

 

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I'm supposed to have a referral box for Oct, but when I click on "recurring payments" it is showing a charge of $39.99. I have emailed them but of course they are too busy to respond. However, the money has not been charged to my credit card, so maybe it will be free. 

 

Is anyone else supposed to get a free box for October and having the same problem? 

 

Also, it is not showing my order as processing or anything!

 

It irritates me that my history has been wiped clean because before it showed which boxes were referrals. I have gotten five, so this will be my 6th and last, but I'm afraid they'll say nope sorry, you've already gotten your six and I won't have any want to prove it. I wish I had a screenshot of my account before they switched over.

 

I have the same problem, got reply from PS that my October box is for free, but in Recurring Payments I see 39.95$ charge.

 

 

they just wrote me.....

 

As long as your account remains active, you will receive your bonus box during the next month you will have paid for, which in your case will be October! We haven't shipped any October boxes yet, but you'll receive tracking information once we have!

 

*********************

 

......after looking at account I THINK what the charge means is that the box has not been billed yet which is super confusing + totally backwards from any sense especially b/c they use the term amount paid......

 

 

for SEPT my amount paid says $0.00 yet i PAID by credit card, so since i paid, says pending + it may have shipped, I have a zero balance due for that box

 

for OCT my amount paid says $39.95 yet I have NOT PAID nor will I as it is a free box, but if it follows the SEPT logic when it's pending, ready to ship and pulls from either a free box or charges a credit card, it will say $0.00 like the SEPT box 

 

if this backwards theory is correct and if your account says amount paid Oct 2014 $39.95 and your next shipment says OCT and status/next payment is NOV (unless you cancelled after buying a box since new website) then you will be:

 

 

a. charged $39.95 for OCT box that ships w/a reoccurring monthly sub 

or

b. only seeing an amount paid of $39.95 but it is pulled from your free referral boxes 

or

c. only seeing an amount paid of $39.95 but it is pulled from your 3, 6 or 12 month subscription

or

d. seeing amount paid of either $39.95/$29.95/$0.00 b/c you used a code or paid full in OCT

 

(if you used a code in OCT it may say $39.95/$0.00 but either way, only charged your card, $29.95 if you used a $10 off code....)

 

 

THEN after it is pending or shipped the amount paid will change to $0.00

 

(i did not use tax on any amounts)

 

anyone who ordered a box in OCT what does account say in amount paid if you used code? 

 

 

Edited by pbpink
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They said on FB that I did not need to do anything, but I don't trust them lol So I will just wait and see.

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Ok, I'm having a different problem & wondering if anyone else is experiencing it. When I log on to the new site and go to my account it doesn't show any of my old orders or a credit card on the account or an active subscription?!?

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This is going to be my second box. I log on because I haven't been charged. I have an account but no history, no payment nothing... Ugh. I've always heard wonderful things about their customer service but all I can get is a automatic response saying they are busy. Not making a good impression. Is there any other box even close to popsugar? Thanks ladies!!

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This is going to be my second box. I log on because I haven't been charged. I have an account but no history, no payment nothing... Ugh. I've always heard wonderful things about their customer service but all I can get is a automatic response saying they are busy. Not making a good impression. Is there any other box even close to popsugar? Thanks ladies!!

Same thing is happening to me!!!

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Ok, I'm having a different problem & wondering if anyone else is experiencing it. When I log on to the new site and go to my account it doesn't show any of my old orders or a credit card on the account or an active subscription?!?

 

 

This is going to be my second box. I log on because I haven't been charged. I have an account but no history, no payment nothing... Ugh. I've always heard wonderful things about their customer service but all I can get is a automatic response saying they are busy. Not making a good impression. Is there any other box even close to popsugar? Thanks ladies!!

 

 

unless someone ordered after sept 16th, no one has any old orders....i do not have a credit card on file either and i bought a box at the end of september! i don't plan on filling it in as i have my referral boxes that should be coming!!

 

 

not cool of them to do this to people who are obsessed!  :)  

 

 

it's really bizarre that they would shut down for a week claiming a BIG announcement - something so amazing that they have to close for a week!! then POP back up with 3 random boxes of non-surprise items......yet, they do LE boxes quite frequently and have not shut down for a week to put those on their website - then poof + all customer accounts need password resets and PS destroyed the old user data! strange! who knows, perhaps they deleted all of the evidence! 

 

 

 

 

 

 

 

 

Edited by pbpink
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It was very bad timing for them to sell intro subscriptions on Ruelala around the same time they overhauled their website.  Now they will have a bunch of new subscribers (in addition to the current ones) that are going to be peeved with all of the problems of the new website.

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I have 5 referrals which equals 3 months free, but now it says my status is VIP which is 6 months free I hope its a mistake in my favor.  

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