Jump to content
button6004

Julep Shipping- Crap now or what?

Recommended Posts

Okay, is it just me, or is shipping becoming even worse?

 

I ordered something from the secret store app and I didnt even know if it went through because it took almost a week before the confirmation email came.  Then almost another week before shipping confirmation.  So they send me an apology email with a code for a free polish, which I immediately order.

 

Its been 5 days and no shipping email? What gives? I ordered ONE polish.  I do not recall it taking this long for something to ship in the past.  Am I mistaken or is it getting worse?

Share this post


Link to post
Share on other sites

It's been pretty bad for a while. I think around may or so it took about 5 days to get a shipping email and then another week to arrive. I don't remember the confirmations coming so slowly though.

 

On their free member shipping, it does say it's 5-10 business days for the shipping -- I'm guessing that for the item to arrive. If you have it longer, you should definitely complain to them. :/

Share this post


Link to post
Share on other sites

It's been pretty bad for a while. I think around may or so it took about 5 days to get a shipping email and then another week to arrive. I don't remember the confirmations coming so slowly though.

 

On their free member shipping, it does say it's 5-10 business days for the shipping -- I'm guessing that for the item to arrive. If you have it longer, you should definitely complain to them. :/

Oh, I'm not talking about the actual shipping time- from when it leaves to when it arrives.  I'm talking about how long it is taking for the items to even leave Julep. 

 

It shouldnt take nearly 2 weeks for them to mail out the item.  It shouldnt take even 5 days for a single item to be mailed out. Seriously?

  • Like 1

Share this post


Link to post
Share on other sites

Just dropping by to say that the shipping has gotten alot better. At least for me.

 

I just ordered some polishes from them on Wednesday. Got them today.

 

That's pretty quick IMO.

 

Hope it's getting better for everyone else. :)

Share this post


Link to post
Share on other sites

The shipping to Canada is amazing. I usually get my orders in less than a week now. I remember my first order with them took 3 weeks to arrive. I have to give it to Julep - their service really has improved.

Share this post


Link to post
Share on other sites

Since they stopped shipping by air and had to go to ground, and then started using Fed Ex smart post, and THEN went to shipping everything out of Ohio all of my Julep stuff takes 2-3 weeks to get up to me in Alaska. I used to get it in 2-3 days when they were sending it by air from Seattle, so it's quite the wait now. Most of the time I don't mind (many places won't ship polish to me period) but I do miss getting my stuff faster. Especially when it is something like a mystery box and I have the added level of suspense :-P

Share this post


Link to post
Share on other sites

I HATE FedEx Smart Post. When I lived in WA all my stuff came from WA and then sometimes some would come from Ohio. Now that I'm in MA all my stuff comes from Ohio and FedEx lost my Diamond Mystery Box for several days. It finally showed up today and I'm absolutely convinced that something happened to the original packaging and I'm missing my Matte Top Coat. (See the Diamond thread for my full rant there.) I get why they can't ship air but FedEx Smart Post in on my ish list right now.

Share this post


Link to post
Share on other sites

The title of this thread makes me laugh every time :)

 

My Julep shipping used to be lighting fast for boxes and fine for everything else (nothing to rave about, but nothing to complain about either). Now it seems slow for everything. I'm not surprised, since I live on the west coast so obviously shipping from Ohio will take longer. I can see how it's probably better for people everywhere besides the West Coast and PNW.

Share this post


Link to post
Share on other sites

I HATE FedEx Smart Post. When I lived in WA all my stuff came from WA and then sometimes some would come from Ohio. Now that I'm in MA all my stuff comes from Ohio and FedEx lost my Diamond Mystery Box for several days. It finally showed up today and I'm absolutely convinced that something happened to the original packaging and I'm missing my Matte Top Coat. (See the Diamond thread for my full rant there.) I get why they can't ship air but FedEx Smart Post in on my ish list right now.

Speaking of this (not related to julep) but my Zoya Mystery box just went from MD (about 2 hr drive from where I live) to WV (about 6 hour drive from where I live). Thanks, FedEx SP.

 

Julep has been much better recently. I think an order I placed on BF came on the Tuesday or Wed after. I was very surprised, lol

Share this post


Link to post
Share on other sites

I got my Gem Collection today from whenever that $25 code was working.  I *also* got a set of 6 polishes today that I ordered the next day or so after I ordered the Gem Collection.  I was surprised to see either of them, truthfully.  Tracking said they wouldn't be here until Tuesday.

 

Too bad the nail polish rack (my 3rd) I ordered from Amazon arrived broken and I had to send it back.  I could really use it right about now...

Share this post


Link to post
Share on other sites

I got the birthstone collection with the $25 deal and shipping estimate is Jan 20. Julep is killing me over a month for my pretties.

Share this post


Link to post
Share on other sites

 

 

I got the birthstone collection with the $25 deal and shipping estimate is Jan 20. Julep is killing me over a month for my pretties.

 

Wow, because all the orders I placed after Black Friday (including a $25 gem collection and three others) had arrived by the Monday before Christmas.  Sorry to hear you're having so much trouble!

Share this post


Link to post
Share on other sites

Wow, because all the orders I placed after Black Friday (including a $25 gem collection and three others) had arrived by the Monday before Christmas.  Sorry to hear you're having so much trouble!

Thanks, Julep used to ship so fast to me but in the past few months everything takes a month or more.

Share this post


Link to post
Share on other sites

I still love Julep's polishes however there are a few things that have been bothering basically since September. I did stop promoting Julep from September until November when I thought Julep realized the error of their ways and fixed their problems but December showed me that nope, Julep will continue to be sneaky and deceptive. January is most likely my final box with them and I will email them requesting my credit card numbers to be removed.

 

The 12 Days of Gifting sales used the words/statement "ANY purchase". They did not include a disclaimer or disclosure, per law, on their front page stating there WERE indeed exclusions. The link on the front page went to that day's sale page where again the disclaimer/disclosure/exclusions were not listed. The ONLY place the exclusions were listed were directly on the product page - three clicks in. I might not be an expert on the law however I DO think it's shady of Julep to use the statement "ANY purchase" and not have the exclusions listed on the same page. Even tv commercials have in tiny, tiny font that there are exclusions or restrictions and Julep must make those exclusions and restrictions very clear from the get go. This happened almost every single day with the 12 Days of Gifting in which something was being sent for free with the purchase of something else.

 

I have filed a complaint with the Washington State Attorney General's office under deceptive advertising practices and the WA ATG is indeed looking at my complaint and are in the process of contacting Julep. I love Julep, I continue to buy Julep however in the last several months it seems that Julep has been doing things that are deceptive and misleading and that needs to stop. They use to be a fantastic brand but in the last 12 months or so things have radically changed at Julep and it's worse for the consumer.

 

Other things that bother me.

  • Inability to cancel online - you must email or call them to cancel. Even after you cancel they may continue to charge your account.
     
  • Inability to remove your credit cards - you must email or call them to get the cards removed. This I'm sure is violation of some credit card law and will need to do some research to find out if it is or isn't. I know under Federal law if you write a company to tell them to remove ALL your information from their databases they are required to do so which is why I'm sure that under Federal law there is a similar law unless that particular law covers it.

 

Edited by zadidoll
  • Like 1

Share this post


Link to post
Share on other sites

 

 

Inability to remove your credit cards - you must email or call them to get the cards removed. This I'm sure is violation of some credit card law and will need to do some research to find out if it is or isn't. I know under Federal law if you write a company to tell them to remove ALL your information from their databases they are required to do so which is why I'm sure that under Federal law there is a similar law unless that particular law covers it.

 

So at one point in time a long time ago I needed to cancel and was close to the deadline for a month but didn't have time to call in and deal with cancelling. So, what I did was just changed the expiration date on my CC info (idk if that option is still there or not) so that they wouldn't be able to process it. 

 

I 100% agree that its really shady of them to not let you remove your card info, but that's a little loophole that might still work for anyone who needs it.

  • Like 1

Share this post


Link to post
Share on other sites

 

 

Thanks, Julep used to ship so fast to me but in the past few months everything takes a month or more.

 

Maybe they were trying to be good so I'd sign up for a sub again (I quit in October).  Not going to do it, though.  I have like 150+ polishes and I should really focus on using them rather than acquiring more.

Share this post


Link to post
Share on other sites

1. What deceptive 12 days of gifting things are you talking about? I totally missed that (the deception, I mean. I followed the sales pretty closely). I read your whole comment and still don't understand what they did that is deceptive.

 

2. [email protected]

 

2. Businesses are required to keep card information from past purchases for tax purchases, liability reasons, and to partially protect against chargebacks. The recommended time to keep these records varies, usually it's 7-10 years. The full card number is not written out on paper receipts, but companies do retain the information in some encrypted way. Keeping a card on your account is not illegal, and changing the expiration date is likely to do nothing. Banks can and sometimes do honor recurring charges made to recently expired cards. Cancel your account so that no new purchases are made, but understand that they can't completely remove information from past purchases.

Share this post


Link to post
Share on other sites

1. What deceptive 12 days of gifting things are you talking about? I totally missed that (the deception, I mean. I followed the sales pretty closely). I read your whole comment and still don't understand what they did that is deceptive.

 

The deception is in the wording. They used the wording "ANY purchase" yet if someone wanted to buy something specific that already was on sale they couldn't.

 

Example, the Sparkle Trio lip gloss set was free with ANY purchase. Click on the front page link and it took you to that day's sale where you could click on the gloss and add it to your cart. Then if the sale was indeed for ANY purchase then even the sale items ($4.99 nail polish) should have been included but it wasn't as those were actually excluded and therefore the advertisement for "ANY purchase" was false and misleading.

Edited by zadidoll
  • Like 1

Share this post


Link to post
Share on other sites

 

Easier said than done, on several occasions they gave me the run around when I tried to cancel via email and told me I had to call in. It was finally after being persistent about my busy schedule that they budged.

 

Also I'm not terribly concerned about the card - its been well over a year since I did that and have never had an "honor charge" occur, I don't even think its a good card anymore.

Edited by kawaiimeows

Share this post


Link to post
Share on other sites

The deception is in the wording. They used the wording "ANY purchase" yet if someone wanted to buy something specific that already was on sale they couldn't.

 

Example, the Sparkle Trio lip gloss set was free with ANY purchase. Click on the front page link and it took you to that day's sale where you could click on the gloss and add it to your cart. Then if the sale was indeed for ANY purchase then even the sale items ($4.99 nail polish) should have been included but it wasn't as those were actually excluded and therefore the advertisement for "ANY purchase" was false and misleading.

I was able to purchase items already on sale and get free with any purchase things.

Share this post


Link to post
Share on other sites

I tried with Zoe and couldn't use the code. I could use the code if I added a 2nd Sparks lip trio so the code did work but not on Zoe and other $4.99 polishes.

Share this post


Link to post
Share on other sites

I saw people in the Julep fb group make purchases with the $5 items, but it looks like at some point during that promo they added coding that excluded the sale items. That's weird, and lame. Shady, in the same vein as when they had that big 40% off everything sale... and got rid of the maven pricing and increased the price of all the add-ons. I do hate when they do things like that but then they go and have actual sales and win me back with $2 polishes. I just can't quit them.

  • Like 1

Share this post


Link to post
Share on other sites

Ladies,  over a year ago I subscribed to Julep long enough to get one free box, purchase a handful of products at a decent price, then cancel.  The first regular month's box was a serious hassle to skip.  I swear every day Julep sent me an email for one reason or another.  The product was inconsistent in the way it performed from one tube to the next and that struck me as odd.  Some tubes of their nail polish was amazing and others were awful.  To this day I do not regret my decision to cancel and I am in no way tempted to re-subscribe.  

Share this post


Link to post
Share on other sites

... I've had really bad luck with Julep shipping. My Naughty or Nice box, which I ordered weeks ago, barely shipped, and a previous order was lost by FedEx. I'm canceling my Macen subscription this month.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.




  • Posts

    • deppatch offers different colours of wigs in different lenght and styles you can choose your favourite one and change you look in few minutesif you want to be glamourous and beautifull you should visit our website for different makeup products and dresses of your choice. we are inviting you on our store to get affordable things with best results .
    • Banish hyperpigmentation and melasma with this powerful microcurrent Reusable Face Mask. Enhance your skin while lightening, tightening and brightening. Reduce wrinkles brighten the skin tone, Shop Now!
    • The fashion is the most inspiring on going trends changing always due the climate season and time, there are many people who are looking to get an modeling work...
    • My little Nutrisystem box is coming today. I HOPE I like it!!!! I got a big box before, years ago, and I did not like it. So did not stick to it. But I'm so tired of my overspending on food (Door Dash) delivery. When I get restaurant delivery, I don't even end up liking the food that much. If I get fast food, it's good, but when I order from a restaurant, the food is much less appealing and good than when you eat on site. The kind of food I get (partial to fried foods) makes me thirsty, tired. I've gotten to the point where I am so fed up, I'm just dying for the Nutrisystem box. That's the way I am when I go on a beauty No Buy and it ends up being successful - fed up with my behavior, feeling like I can't wait to change. It's nice Nutrisystem now has these little boxes you can get at Target and Walmart to try out and you don't have to spend over 200 up front and get a subscription.  I'm going to try different things with food each week until I figure out a plan to cut back. This will be harder than beauty No Buy for me. 
    • Me too! I really need clothes and shoes but won't buy them for myself. If I do have money I just want to buy cosmetics. I really don't use them either, but on my plan at least I get to enjoy the skin care and bath and body products! 

About MakeupTalk®

© 2003-2018 MakeupTalk.com®, an active online community and message board geared towards members wanting to discuss everything to do with makeup, cosmetics, product reviews, monthly subscription boxes and general beauty related topics. Our community provides product reviews, makeup and general beauty tips. Our most popular topics are subscription boxes and their monthly spoilers. Join our community for free to take part in the conversations and share your own beauty tips and product reviews with others. We look forward to seeing you online here at Makeuptalk®!

Follow us

Recent tweets

MakeupTalk Facebook - 911K Likes

×
×
  • Create New...