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MemeJunkie

Memebox: Seized boxes

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Question for you girls that have dealt with Customs -

 

Came home to a 6 page letter from US Customs and Border Protection about a box seized in Cincinnati, Ohio. I'm thinking it's possible this is my Global box with the odd (non) tracking number that Meme emailed me about and ended up sending UPS but my question is, how are you even supposed to know what to do? They don't tell you why it was seized and they're stating the value is $30 for 7 Cosmetics. The official form attached just seems a bit intimidating for what it is (a box of skincare) with absolutely no explanation of why they even seized it.

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Question for you girls that have dealt with Customs -

 

Came home to a 6 page letter from US Customs and Border Protection about a box seized in Cincinnati, Ohio. I'm thinking it's possible this is my Global box with the odd (non) tracking number that Meme emailed me about and ended up sending UPS but my question is, how are you even supposed to know what to do? They don't tell you why it was seized and they're stating the value is $30 for 7 Cosmetics. The official form attached just seems a bit intimidating for what it is (a box of skincare) with absolutely no explanation of why they even seized it.

What do they want you to do?

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Question for you girls that have dealt with Customs -

Came home to a 6 page letter from US Customs and Border Protection about a box seized in Cincinnati, Ohio. I'm thinking it's possible this is my Global box with the odd (non) tracking number that Meme emailed me about and ended up sending UPS but my question is, how are you even supposed to know what to do? They don't tell you why it was seized and they're stating the value is $30 for 7 Cosmetics. The official form attached just seems a bit intimidating for what it is (a box of skincare) with absolutely no explanation of why they even seized it.

I wonder if I will get that letter too. Remember, we both had that odd tracking number thingy and I think a couple others had it too. Mine was the Moisture Surge box. I guess Memebox was telling us correctly that customs destroyed the boxes.

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@@Mahsa Thank you! I'm 99% sure that's one of the colors I got. :) 

 

@@MemeJunkie I've honestly never heard of that happening. Did they tell you it was being destroyed, or ask you to pay a fine? That is rather intimidating for something as silly as a Memebox. 

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This is the first page of the letter...

 

 

post-113788-0-78947500-1415320854_thumb.jpg

 

 

It appears you either file a petition to acquire the property, forfeit the property or request court action.

 

@@LoveSkinCare - it's my understanding, from this letter, that the box was in fact not destroyed and in turn seized in the US. I've received all other boxes I paid for so I can't imagine what else this could be other than that restock.

Edited by MemeJunkie

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The letter doesn't state why, other than something about Title 19 and being falsely manifested and inadmissible by FDA. No idea what any of this means. Any of you ladies with a legal background want to chime in? :)

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So, can you request that you get it?   I mean, this is just stupid.  Like there aren't claims of skincare products that are false today in the USA.

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This is the first page of the letter...

 

 

It appears you either file a petition to acquire the property, forfeit the property or request court action.

@@LoveSkinCare - it's my understanding, from this letter, that the box was in fact not destroyed and in turn seized in the US. I've received all other boxes I paid for so I can't imagine what else this could be other than that restock.

The date of the letter is about the time we got the email from Memebox. I guess I will get the letter at my work address as that is where my box was supposed to ship to. It's interesting that they will let you petition to get the box.

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So, can you request that you get it?   I mean, this is just stupid.  Like there aren't claims of skincare products that are false today in the USA.

These are my options....

 

post-113788-0-34120900-1415322898_thumb.jpg

they're about as clear as mud to me.

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These are my options....

 

they're about as clear as mud to me.

It looks scary, I think basically the easiest thing to do is to just tell them you don't want it, but it says you can petition them to reconsider, I guess it's up to you - I'm sorry this happened it's not right

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This is the first page of the letter...

 

 

It appears you either file a petition to acquire the property, forfeit the property or request court action.

@@LoveSkinCare - it's my understanding, from this letter, that the box was in fact not destroyed and in turn seized in the US. I've received all other boxes I paid for so I can't imagine what else this could be other than that restock.

I looked up the titles and sections that are listed in the letter. The one that seems most relevant is Title 21 section 701 deals with labeling of cosmetics by the FDA. Perhaps our boxes were opened by customs and since most of the labels are in Korean, they seized it.

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oh for eff's sake.  It is frigging skin care and makeup for crying out loud!!    Is there a phone number you can call? 

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The funny thing is, it's not like this is the first Memebox to make it's way through Customs in Ohio. Global 15 was hair products, a cleanser, snail serum, lip product, eye liner? I'm missing something because they said 7 products and I know there were 2 hair. Regardless, this can't be their first time seeing a Memebox. WTF is the problem?!?!

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The funny thing is, it's not like this is the first Memebox to make it's way through Customs in Ohio. Global 15 was hair products, a cleanser, snail serum, lip product, eye liner? I'm missing something because they said 7 products and I know there were 2 hair. Regardless, this can't be their first time seeing a Memebox. WTF is the problem?!?!

there was also the Tonymoly bb cream.    Yeah, I don't understand why they would go after a professionally wrapped box like memebox.  Totally strange.   

 

I mean, if cfisher could get a box that smelled like FISH GUTS,  they cannot be that picky.  Must be a random quota thing.

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@@biancardi - not a number in site. But that's precisely what my husband said. Personally, I'm thinking about how seizing a package from overseas that's actually a threat, instead of messing with our silly skincare boxes, is probably much more important and this ridiculous project is a complete waste of government money in my opinion. I know that may seem like an over the top statement but if you think about it, someone took the time to open and inspect my box. I'm assuming they then passed it along to someone else who made the ultimate decision to seize it. Next, it went (somewhere) and a 6 page letter was drafted (I'm assuming cut & pasted) and then it was sent off to the mail department. Honestly these people could care less about us but they're spending a hell of a lot of payroll dollars on a box they only value at 30 bucks.

 

Am I only one that finds this amusing?

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it is amazing to me.  Once they opened it and saw it was makeup, skincare, hair care - I mean, there is a card that explains what the stuff is - why didn't they just wrap it back up and send it to you?  there wasn't anything weird in that box.

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@@MemeJunkie Not at all, it's baffling how "serious" they're making out a silly cosmetics box. Part of me can't help but think that if this is some sort of issue with them worrying about the products or the company, then surely spending 3 seconds to look up Memebox online could have saved them a lot of hassle.

 

I really do wonder what exactly caused them to seize the package. 

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Part of me wants to 'Petition' the box just to find out exactly what the issue is. I'm not terribly interested in the box itself or paying the $30 value, I've already received a replacement and traded for some of the items I really wanted more of. But it would be nice to know why they seized the box.

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Part of me wants to 'Petition' the box just to find out exactly what the issue is. I'm not terribly interested in the box itself or paying the $30 value, I've already received a replacement and traded for some of the items I really wanted more of. But it would be nice to know why they seized the box.

But the US doesn't charge custom fees under a certain amount, right?  I would be interested in seeing what happens if you did petition it.   I know if this happened to me, I would petition it.  Just for the principle of it all - I am like a dog with a bone if I feel  I have been unjustly wronged!! lol

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Didn't realize this had become it's own thread...deleted my random skincare product comment.

Edited by MemeJunkie

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I wonder if they think something in it is a fake? I know customs in Canada have really started to crack down on the fake/knock off cosmetics. 

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Why was the box seized? Was there a product in it that violates import or something? 

 

I can see it being something like this, only because when I worked in import/export, I saw these cases all the time. Customs would flag shipments for random inspection and then deny them entry for any infraction. If an item contains too much of a certain substance, is not recognized as acceptable ingredient for use in the product it is being marketed as, or some of the products have large anti-dumping duties attached, customs will deny it. Customs also scrutinizes packaging. Granted, I used to deal with oceanic shipments, but most Asian and European companies had to provide proof that none of their packaging contained harmful substances and had been 'sanitized' to ensure that no bugs/diseases/chemicals hitched a ride over. If they're missing any of that information when they're inspecting a shipment, they'll usually just deny it as well. Unless you petition it, and then they will probably ask you to provide all that before they asses your claim.

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A friend of mine received a similar love letter from Customs when he tried to mail order prescription drugs from outside the U.S. My guess is that the items are in violation of FDA labeling laws requiring that all ingredients on cosmetics be listed (in English).

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