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I  have a yearly sub .  I  emailed them many times and they have never answered me. I have also contacted them on facebook and they do not answer.   Anyone else have problems contacting them.   I am not that happy that since feb they have not answered my messages :(

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OuiPlease posted on FB about a special edition Mother's Day box:

 

"Surprise Mom with a special edition OuiPlease parcel this Mother's Day! Enjoy $40 off a single parcel with code OuiMothersDay. Order now to ship May 5th. A selection of our best-sellers from France to treat our mothers."  "It's an assortment of the Best items from all our volumes, and a new selection from the Oui Boutique"

 

 

 

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Also, just saw their response about the shipping ETA for April boxes ....  "Vol1.3 is shipping at the end of the week. Few more Days until the Breath Of Provence is at Your Doorstep!"

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This will be my first box, and I'm so excited! Can anyone tell me which shipping service they use, so I can start stalking my dashboard for signs of shipping, lol?!

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There were 3 pictures on their Facebook page yesterday tagged #ABreathOfProvence so those items are likely to find their way into some of our boxes. (I saved the images but haven't figured out yet how to post them here in a collapsed section; easy enough to check on Facebook, though.)

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I think it will depend on what kind of shipping they use. The first time they sent it FedEx Home Delivery but the second time they used FedEx Ground so it took longer.

 

I got the Mother's Day box, too because I'm hoping there's more caramels in it :D Silly, I know. And there's a lot of things I didn't get because of all the variations. Hopefully some of those will pop up in the one I get :D

 

I've never had an issue with OuiPlease responding to me. Although it was only way back in the beginning that I needed to contact them about applying a coupon code retroactively to a monthly purchase. They got back to me the next day and were super nice ( I mean, really... letting me use a coupon code after I'd already purchased was pretty awesome). When they ended up doing it for everyone who asked, that was even better!

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I'm still really tempted to get myself a Mother's Day box too. If I was guaranteed to get a clutch & caramels, I would do it in a heartbeat!

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So I am really confused. The only box I am expecting was ouiplease but I just received word that my box has shipped through FedEx?? Umm maybe I have been ordering in my sleep again. So I know if my ouibox is shipping through FedEx than what is shipping usps?

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@@feisty1 I just received my notice too and it's coming through FedEx. Did yours say your ship date is May 6? This will be my first box from them and I'm looking forward to it!

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@@feisty1 I just received my notice too and it's coming through FedEx. Did yours say your ship date is May 6? This will be my first box from them and I'm looking forward to it!

 

I also have a May 6th date so hopefully we will receive our boxes by Saturday May 9th BUT hopefully someone will receive theirs earlier - I need spoilers :P

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Still no shipping info for me or response to my email and messages.  They need to have better customer service since they never respond . At least to me ...

Edited by sparklesgirl
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I'm undecided on the Mother's day sub. I have not purchased any Oui, Please boxes yet. I've seen items that I like and others that I dislike.

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finally got tracking!!

How much does it weigh? I ordered a mother's day box and couldn't figure out which tracking notice mine was for.

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Does anyone actually have an active tracking number? I got my notice on the 1st,  but it says "shipped via FedEx on May 6"?!

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Does anyone actually have an active tracking number? I got my notice on the 1st, but it says "shipped via FedEx on May 6"?!

I got a FedEx tracking number on 5/1 but when I click on it there's no activity. I got another tracking number today but I think it's for the mothers day box. That one is active says 6 lb and is on the move. (Think its mothers day box)

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My mothers day box is on the move, 6 lbs and shipping from Irving, TX. My 1.3 box says shipping tomorrow and no info available on it in the FedEx system.

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I'm super confused... I heard some people saying they had tracking numbers for their boxes.  I hadn't gotten mine yet so I email customer service because I've never had an issue with getting tracking with prior boxes (I'm an annual subscriber).  My email was quickly answered by giving me a tracking number and saying shipping was in process.  But when I tried to track the number FedEx said no number existed.  I called FedEx customer service to see if my number was off and they ran deliveries scheduled for my address- the only one they had was a package that was delivered today from Zara and one schedule for delivery tomorrow from Sephora.  Nothing now or in the future for Oui Please.  I'm nervous because I paid $650 up front for the year subscription and I have been reading on Facebook and on these boards that people are having trouble getting tracking or getting their questions answered.  I emailed Oui Please again with my concerns and what I found out from FedEx so hopefully they will be nice and help me.  I REALLY don't want to be disappointed by this company, as I have been one of the bloggers who have been one of their biggest supporters. :scared:  Anyone else having any issues similar to mine?  Any advice?? 

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I'm super confused... I heard some people saying they had tracking numbers for their boxes.  I hadn't gotten mine yet so I email customer service because I've never had an issue with getting tracking with prior boxes (I'm an annual subscriber).  My email was quickly answered by giving me a tracking number and saying shipping was in process.  But when I tried to track the number FedEx said no number existed.  I called FedEx customer service to see if my number was off and they ran deliveries scheduled for my address- the only one they had was a package that was delivered today from Zara and one schedule for delivery tomorrow from Sephora.  Nothing now or in the future for Oui Please.  I'm nervous because I paid $650 up front for the year subscription and I have been reading on Facebook and on these boards that people are having trouble getting tracking or getting their questions answered.  I emailed Oui Please again with my concerns and what I found out from FedEx so hopefully they will be nice and help me.  I REALLY don't want to be disappointed by this company, as I have been one of the bloggers who have been one of their biggest supporters. :scared:  Anyone else having any issues similar to mine?  Any advice?? 

 

I received my tracking info for the mothers day box from Oui Please yesterday and it said shipped on May 5th. When I looked up the number in FedEx yesterday and this morning nothing. I checked recently and it's in their system as being picked up. I assume most of the 1.3 boxes are going out tomorrow (mine said shipped the 6th) and I would check later in the day with FedEx then. 

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My sister has a tracking number for her box and it says package doesn't exist . Her and I both got annual subs they are a lot of money I hope things are not going down hill with them. I too contacted them but they did not answer

Edited by sparklesgirl

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I only got notice because I'm signed up for MyFedEx or whatever they call it. Not from OuiPlease yet.

 

I'm guessing it's because the packages will not actually ship until tomorrow.  

 

I think it's just late shipping is all. I'm guessing tomorrow most of us will get a bunch of shipping info.

 

Mine turned out to be for the Mothers Day box. Six pounds.  I still don't have tracking for the regular box but again, based on what others have said, I think I'll get tracking tomorrow when the boxes actually ship or the next day (since sometimes tracking goes out after the package ships).

 

I'm not worried.  I just think they might have notified us that shipping was going to be late. I totally don't care if it's late as long as it shows up! :D But a heads up is always appreciated regarding ship dates that don't go as planned. I'd rather it be late and have all the items than be one short and shipped on time.

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